I came to this Marriot because I was on official travel and it offered the rates, at least I thought and according to the internet site. Victoria, explained to me the hotel had several government rates and rated me with a leisure rate instead of official travel. The room smell like mildew, when I was at the desk and a customer return to have a different room because his room smell of mildew. The shower leaked even with the door closed, the maid did a bad job of cleaning the room,especially with replacing the towels, brought them back 3-5 hours later. They only vacuum once out of my 9 days there and had an attitude and could not speak good English. The room was always cool as if they had no heat, I complained and they said it was fix but it was not. I did not try the food. When I complained about my bill Victoria explain to me that the General Manager(GM) would have to fix it but I did not recieve a call back until 1030pm interrupting my sleep, and it was Victoria not the GM. When I checked out I asked about my bill for adjustment the clerks said the GM would call, nearly a week later no call. My employment requires me to travel frequently, I generally stay at Marriot hotels, however this has been my worse one yet. I will not stay at this one never again.
- Official Description (provided by the hotel):
- With an ideal location near the airport, attractions, universities and shopping, the Courtyard Newport News is ideal for business or leisure travel. You'll find perfect accommodations in Hampton Roads with functional work space in each guest room, complimentary wireless Internet, and a 24-hour food market. Our sleek lobby bistro offers opportunities to eat, drink, and connect with others or online throughout your day. After meetings or sightseeing, unwind in our indoor pool and whirlpool or stay fit in our fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Newport News Airport Hotel Newport News
- Courtyard Newport News
- Newport News Marriott
- Newport News Courtyard