Subject: Chalet Hotel Tarentaise
Location: Meribel, Savoie, Rhone-Alpes, France, Europe
Title: How the mighty have fallen.
Just back from a week at the Tarentaise. What a shame that Mark Warner have become a down market tour operator, at least in quality, certainly not in price. Upon arrival the pillow cases all had to be removed. Filthy and stank. Plastic cups, rather than glasses in the bathroom, which were left, rather than replaced, on a daily basis. They advertise in the brochure, "home from home comforts:. Would you have plastic cups in your bathroom, let alone re-use them for a week? Flat screen TV... sounds modern... reality was a standard "sit on the top of your chest of drawers type". A shower screen which thought it was invited to join me in the bath... Then, how cheap and petty... a charge for WiFi for each device... and it is poor if you do decide to use it. A pool table in the bar area, great... ah sorry, 2â‚¬ a game..... and all this for nearly £4000 a week! Be sure not to ski, or at least get back to the hotel by lunchtime if you want to dry your boots.... the ski locker room is very small, inadequate and does not cater for the number of hotel guests. If you do like to sit down to put your boots on, there is one small, rickety bench for 2 people... perfect when 40 people are trying to get out to the slopes at the same time. I wondered why the sauna box didn't seem to get much attention.. ah yes, the entrance is in the corridor which leads to the ski room and there is nowhere to change.... "flashing" just doesn't seem to be so popular these days.
The food is poor. There is "al dente" and AL DENTE". Raw sprouts were the introduction to what was to come for the week... Our first good dinner was the Thursday night which is the "night off" and we ate out. We just thought that our fellow guests were getting wise to the poor quality of the food as the restaurant each night had less and less people in it. It turns out that the absent guests were actually lying in their beds with a stomach virus.... including the restaurant manager.... . Hygiene is definitely an issue here.
We booked and paid for ski lessons with Mark Warner. It turns out that if you are above a level 4 they do not offer daily ski lessons, although they are happy to charge for them. Beware. I have written to the "Head of Customer Relations", (not), who has failed to acknowledge any breach of contract or compensation.
Finally and sadly, as is so often the case, the Mark Warner staff at the hotel do their best to provide the guests with a good experience, but due to circumstances, often beyond their control, cannot rectify the problems. I know they are sick of hearing people complaining about the Wi Fi charges, the inadequate ski room etc., but until Mark Warner head office start listening to their customers, this will not change. The "Head of Customer Relations" assures me that they welcome all complaints so that they may improve the overall experience. We shall see. I am a regular Mark Warner customer and this will be my last holiday with them. Some friends tried to book the same week as us. Luckily for them Mark Warner said there were no more places in the ski school for their children that week, (not the case I discovered). They stayed nearby, spent half the amount of money and had a much better experience!
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- Also Known As:
- Chalet Hotel Meribel