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“Great hotel food a bit disappointing”

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Mercure Abbeville Hotel de France
Ranked #1 of 8 Hotels in Abbeville
Stourbridge, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great hotel food a bit disappointing”
4 of 5 bubbles Reviewed May 18, 2014

Rooms in the hotel are very well presented, clean and comfortable. The hotel is well located in the middle of a pleasant area of town. The meals in the hotel were on the pricey side with a set meal for 27euro. Everything was well presented but choice very restricted and we were disappointed with the steaks served. They were tough as old boots. I would recommend eating out in the one of the nearby eateries. They looked good and seemed popular.

Room Tip: All rooms have been refurbished to the same high standard I think.
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Greg616275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Abbeville, Responsable réception at Mercure Abbeville Hotel de France, responded to this review, July 16, 2014
Dear customer, thank you for taking the time to leave a comment. I am glad that you have enjoyed our hotel, but I'm sorry for your bad experience at our restaurant. I hope to see you soon to show you that our menus change daily and are working with fresh products can satisfy you. sincerely, Emilie Delaitre Deputy Manager
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513 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Bedfordshire
Level Contributor
56 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed April 2, 2014 via mobile

Stayed for 1 night whilst returning from a motorcycle tour of Brittany, firstly there is only 3 free car park spaces plus 1 disabled space outside the front of the hotel, they also have a small pay car park at €15 per night that was accessed from somewhere behind the hotel down a side road, the person we were greeted by was Beverley what an asset to the hotel friendly and very helpful, the room we booked was a standard room which had a king sized bed and the all important tea and coffee making facilities although sadly no English tea but fruit and earl grey choices instead, I know people complain about paper cups but hygienic they are so I don't worry too much about them. Air conditioning in our room worked well and the whole room including the bathroom was lovely and clean, we did not set dinner or breakfast at the hotel as we were booked on a very early crossing but the hotel did have a restaurant and breakfasts available including a cheaper option on the go snack bar style option. Would I stay here again yes, a good hotel with fantastic staff.

Stayed March 2014, traveled with friends
Helpful?
4 Thank touringbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Abbeville, Responsable réception at Mercure Abbeville Hotel de France, responded to this review, May 7, 2014
Hello, we would like to thank you for having taken time to make a sincere and useful comment on our establishment. We hope to see you soon in our beautiful region. Best regards Emilie DELAITRE, Adjointe de Direction
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London, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 12, 2014

As usual the Privelege room was very comfortable. As usual a very limited supply of tea bags and milk. The paper mugs and plastic glasses are a little down market for this kind of hotel ! I appreciate the complimentary soft drinks in the fridge but it would be nice to have a choice of a "still" or "fizzy" pack ? Experienced quite a lot of noise from the room above .... not quite enough to request a change of room .... but close. The staff are always helpful. Good free parking in the square. I've given up on Mercure breakfasts .... poor value ..... bring your own. A good choice of restaurants close by .... Mercure have reduced the price of their menu which makes them now more competitive.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank 107ymn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Abbeville, Responsable réception at Mercure Abbeville Hotel de France, responded to this review, May 6, 2014
Dear customer, we would like to thank you for your comment on your last stay to us. I am saddened that details did not completely satisfy you. We nevertheless hope to welcome you again soon in our brand Mercure. Best regards. Emilie DELAITRE, Deputy Manager
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Halifax, United Kingdom
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed January 7, 2014

This is a nice, modern, clean hotel with decent restaurant and friendly staff. It is situated in the centre of Abbeville which is a charming little town about 50 minutes drive from the Shuttle terminal in Calais. We travelled from Yorkshire, crossed the channel and arrived early evening for a one night stay before continuing our journey south to visit family in the Dordogne area. Our room was fine - comfortable with all the usual amenities and good sized bathroom and ideal for a short stay to or from the channel ports. Hotel car parking is limited but there's plenty of street parking adjacent to the hotel including a large square where we left our car. Would definitely use again.

Room Tip: We requested a room in a quiet part of the hotel but the impression we got was that you'd be ok...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roger0150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guernsey, United Kingdom
Level Contributor
127 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 bubbles Reviewed December 9, 2013

I never seek to look in a negative light at anything, however this is strictly about value for money and nothing else. If this room was priced at €50 it would represent appropriate value for money.
I had a twin room, the total bill was €161, this on a quiet Saturday night in winter. This is a vibrant little town on a busy route North South, therefore I would not expect anything for nothing.
The positives, well located, spacious room, smart looking lobby and staff.
The negatives, €12 to park, this is not the middle of a city !
The room rate, high, the room was clean and spacious, two sachets of coffee with paper cups, a less than great shower, not much else. My biggest complaint by far, breakfast, I would not normally bother but this was awful, arriving at 09:30 on a Sunday you would expect to be last in, not so, the chef arrived whilst we were there, 6 slices of ham and salami between two of us (good job no one else showed up) one type of perspiring cheese, yoghurts 4 days out of date, weak coffee, fruit salad arrived when we were nearly finished, worst by far, two choices of "cooked breakfast" these were scrambled egg and bacon, both cold and congealed, I cannot verify this but I could have been certain they were there from the previous day ?
Sorry, great location, good nights sleep, smart but could be so much better and better value.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy_and_Daniel2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Abbeville, Responsable relations clients at Mercure Abbeville Hotel de France, responded to this review, January 6, 2014
Dear customer. I read with a lot of attention your comment.
We try hard to guarantee the quality and basic essential of the Mercure brand. I apologize to you if the breakfast was not as high as your expectations, but I assure you that eggs are not frozen, and are prepared by our staff every morning.
I hope to have the opportunity to welcome you again and so to prove you that this bad experience remains an isolated case.
best regards
Emilie DELAITRE
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
213 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 316 helpful votes
4 of 5 bubbles Reviewed December 9, 2013

We have just got back from the Hotel de France having stayed 3 nights, Friday to Sunday. We arrived on a Friday night and had a pre-ordered salad in the bar as we were late for the restaurant. We stayed in the large suite with the balneo and walk in shower and it was very clean. Additions to the room included a small fridge with complementary water and fruit juice, a Nespresso coffee machine that did excellent expresso, once I worked out how the machine worked! Lighting is a little subdued in the room - I would imagine a bit dim for a business traveller who needed a decent desk light. Plenty of towels but they were a bit threadbare. Bathrobes were nice. Reception and staff very friendly and helpful as usual. Breakfast was good with plenty of variety. Dinner was ok but nothing special. The entree trilogy - turned into a duo due to lack of one ingredient, was good. There was a lack of bottles of red wine available, plenty by the glass or half bottle but 2 out of our 3 selections were missing. The waitress was very apologetic.

One problem in that, on returning from a very good meal at L'Etoile de Jour on a Saturday night, the bar was dark at 10pm… This is a 4-star hotel?! Upon asking for some drinks to take up to the room we were asked if we were checking out the next day. We weren't, so got the drinks! It was as if we were not trusted…. We have stayed in this hotel over 10 times so this did not give us a good impression.

Checkout was fine, we had been charged for full breakfasts we did NOT have on the middle day but this was quickly rectified with a smile from Beverley, not her mistake and she was quick to sort this out. We would happily stay here again but hope the restaurant can improve a bit as there is not a lot of choice in Abbeville.

Room Tip: Beware of some noise and drunken singing from the Jupiler bar on a Friday and Saturday night. If thi...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank St-Lucia_Enthusiast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pascalshfa, Responsable réception at Mercure Abbeville Hotel de France, responded to this review, January 16, 2014
We thank you for your feedback on your stay. We are going to stain to improve our restaurant service, and hope to receive you again very soon.
best regards
Emilie DELAITRE
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Abbeville Hotel de France

Property: Mercure Abbeville Hotel de France
Address: 19 Place du Pilori, 80100, Abbeville, France
Location: France > Hauts-de-France > Somme > Abbeville
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Abbeville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Abbeville Hotel de France 4*
Number of rooms: 72
Official Description (provided by the hotel):
Located at the entrance to the Bay of the Somme, one of the most beautiful bays in the world, this red brick hotel, right in the heart of town is a classic example of Ponthieu architecture. The airconditioned hotel offers 72 rooms (including 3 for guestswith limited mobility) as well as a restaurant, bar, meeting rooms and private pay car park. This hotel is equally suited to a business trip or a holiday in Abbeville with your partner or family. Upper levels fully refurbished in early 2008. ... more   less 
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