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“Dont have the breakfast”

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Ibis Calais Tunnel Sous la Manche
Ranked #2 of 7 Hotels in Coquelles
Certificate of Excellence
Newcastle upon tyne
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Dont have the breakfast”
4 of 5 bubbles Reviewed August 24, 2013

Very handy hotel, right next to the Tunnel and across the road from Cite de Europe.
Bedrooms very compact but functional. Bathroom brilliant, like a little cabin.
Breakfast was EUR9 per adult and half price for a child - it was disgusting. Croissants/pain au chocolate stale. Coffee really bitter, not a great deal of choice. All cold food.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Veronica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,442 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
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English first
DARLINGTON
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed August 23, 2013 via mobile

Good size room and nice reception. Accessible and secure. However! The air con wasnt working and when we complained the receptionist didn't have time to check it and couldnt offer us another room. So much for the 15 minute promise! She did give us a fan! On commenting upon it on checking out we were offered an apology and platitudes! Sleep had been difficult with the fan too noisy and we had to eventually leave the window open which was noisy also.
We dined there. It was an experience. We had a starter delivered to us and then abuptly taken away as it was the wrong starter! After half an hour we had to ask where our main course was. The waitress who took our starter away thought it was the main course and we had to insist that it wasnt.
Having spent the previous four nights in acccor hotels albeit mercures this was a tiring and disappointing experience. A pity.

Stayed August 2013, traveled as a couple
Helpful?
Thank falcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibistunnel, Directeur général at Ibis Calais Tunnel Sous la Manche, responded to this review, August 26, 2013
Dear Sir ,

Thank you very much for taking the time to write me to let me comment on the course of your stay.
I'm sorry that it was not up to your expectations; however, I am at your disposal if you want to talk directly about the problem.
You can write me directly h3300-gm@accor.com, and I'd be happy to get in touch with you.

Hope to hear from you or see you again.

Anne Bertoux Cugny
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed August 21, 2013

We stayed here recently and were pleasantly surprised. The rooms were a good size and comfortable no home comforts but we didn't expect this anyway. The staff were friendly and check in and out was quick. We had a really nice meal in the restaurant and it was very reasonably priced although the wine list wasn't great and expensive for what it was. Free wifi was fast and reliable. Overall a good stay but if you can afford a few € more the suite Novotel right next door has a more home from home feel.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mad4h0ls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, United Kingdom
Level Contributor
107 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed August 19, 2013

The location was great for getting off of the tunnel late at night and needing somewhere to out your head down. The hotel room small but was very clean. However there was numerous problems with our hotel room; the toilet did not flush, the airconditioning did not work, the bathroom door didn't shut properly, you had to slam it which wasn't ideal especially when going to toilet in the night and also the pedestrian gate to the car park was open all night long so it was pointless having secure gates at the back, anyone could gain access.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mik1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibistunnel, Responsable réception at Ibis Calais Tunnel Sous la Manche, responded to this review, August 20, 2013
Dear

Thank you very much for taking the time to write me to let me comment on the course of your stay.
I'm sorry that it was not up to your expectations; however, I am at your disposal if you want to talk directly about the problem.
You can write me directly h3300-act@accor.com, and I'd be happy to get in touch with you.

Hope to hear from you or see you again.

Grégory RANSON
Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quissac, France
2 reviews
5 of 5 bubbles Reviewed August 18, 2013

Arrived late (1am) after a crossing delay, but welcomed by staff. Rooms were clean and comfortable and shower was very refreshing. Was on the move by 830 but again, helpful staff and efficient checkout. Have used restaurant in the past and food very accept able. Would use again

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Calais Tunnel Sous la Manche

Property: Ibis Calais Tunnel Sous la Manche
Address: Place de Cantorbery, 62231 Coquelles, France
Phone Number:
Location: France > Hauts-de-France > Pas-de-Calais > Coquelles
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Coquelles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Calais Tunnel Sous la Manche 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Ibis Coquelles Tunnel hotel benefits from an exceptional location. Next to the Channel Tunnel and the Cité Europe shopping centre, it is 10 min by motorway from the Car Ferries terminal and 5 min from Calais Frethun TGV railway station. The hotel has 86 air-conditioned rooms. It offers a restaurant, a bar serving snacks 24/24, closed free and guarded parking, a meeting room and Wifi wireless Internet access for guests on a business trip. ... more   less 
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Also Known As:
Ibis Calais Coquelles Tunnel Hotel Coquelles
Accor Calais Coquelles Tunnel
Ibis Calais Tunnel Sous La Manche Pas-De-Calais, France - Coquelles

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