We stayed for one night on a touring holiday to Luxembourg. The room was fine and the price ok, booked through an internet site. Much is made in guide books about the restaurant facilities. We were asked upon checking in whether we would like to book for the restaurant/bistro that evening. We declined advanced booking but decided to have a drink there as it has a pleasant terrace beside the river. As it was a very hot afternoon we ordered a couple of beers and waited. And waited.
After half an hour we called the waiter to ask where our beers were. He shrugged and replied that the "beer machine" was not working. When asked why he had not informed us previously he again shrugged and said "Okay, au revoir". I suspect he thought we were "just" daytrippers....
Result? Two customers lost to the restaurant and a complaint to the reception.
It is a shame because the building is pleasant and the village is lovely. If we were to visit the village again we would stay elsewhere.
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