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“Unfriendly”

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Le Sanglier Des Ardennes
Ranked #14 of 20 Hotels in Durbuy
Sheffield, United Kingdom
Level 4 Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Unfriendly”
Reviewed July 26, 2013

We stayed for one night on a touring holiday to Luxembourg. The room was fine and the price ok, booked through an internet site. Much is made in guide books about the restaurant facilities. We were asked upon checking in whether we would like to book for the restaurant/bistro that evening. We declined advanced booking but decided to have a drink there as it has a pleasant terrace beside the river. As it was a very hot afternoon we ordered a couple of beers and waited. And waited.
And waited.
After half an hour we called the waiter to ask where our beers were. He shrugged and replied that the "beer machine" was not working. When asked why he had not informed us previously he again shrugged and said "Okay, au revoir". I suspect he thought we were "just" daytrippers....
Result? Two customers lost to the restaurant and a complaint to the reception.
It is a shame because the building is pleasant and the village is lovely. If we were to visit the village again we would stay elsewhere.

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
1 Thank DavidandLindsay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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344 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
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English first
Wrexham, United Kingdom
Level 5 Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 1, 2013

This is an excellent hotel, well positioned for all the amenities that the village has to offer. The hotel is recently refurbished and all areas seem to be well appointed. The views from some of the rear rooms over the topiary gardens is good, with balconies on some rooms. breakfast was very good

  • Stayed June 2013, traveled with friends
    • Value
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Helpful?
Thank 21Challenger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 8, 2013

We were in the Belgian Ardennes for a weekend and arranged to stay at the Sanglier des Ardennes with a big group of people. Altogether we were very pleasingly surprised with the quality of food and rooms (modern ones). The staff were rather friendly during our stay and everyone enjoyed their time in Durbuy! We also had dinner at their sister hotel, the Victoria, one night and the service was excellent (although slightly slow).
The only down side was the service we were provided with before the event! The lady we met beforehand had not been helpful and was actually quite rude to us at several circumstances which spoiled a bit the anticipation of our special weekend.

Room Tip: Ask for the modern room
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Jen4800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin H, Réceptionniste at Le Sanglier Des Ardennes, responded to this review, May 10, 2013
Dear Madam,
We thank you for all your positive feedbacks about our hotel.
We are really sorry for the "bad" service before the event, we will say it to this person in particular!
Best regards
Quentin H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leuven
Level 5 Contributor
69 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed April 28, 2013

We stayed in the newly decorated suite for one night and had a lovely gourmet four course dinner in the evening and a champagne brunch in the morning. The food in the restaurant was excellent (we were a bit disappointed by the adjecent brasserie food though).The rooms were clean and very comfortable. Get a more modern room if you can. Staff were very friendly throughout. This is an ideal getaway for 1 or 2 nights.

Room Tip: Get a more modern room if you can. We had room 27 and it has great views.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin H, Réceptionniste at Le Sanglier Des Ardennes, responded to this review, May 1, 2013
Dear Madam,
We thank you very much for all your comments about our hotel!
We hope we will see you soon in the future!
Best regards
Quentin H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ghent, Belgium
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 29, 2012

Stayed in the sanglier last october and had to deal with extremely unfriendly staff at reception (Restaurant was excellent) and was ripped off by choosing one of their gastronomic formula. Price for the formula was much more expensive than if I would have taken room, brunch and menu separately. When asked for an explanation I was told that "this the the way we set our prices, and we cannot help you further"

Room Tip: Don't go for the standard and tradition rooms - these are definitely not worth 4 stars.
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  • Stayed October 2012, traveled with family
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Helpful?
4 Thank J E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Great Falls, Virginia
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 24, 2012

Stayed one Saturday night at this hotel the first week of September. It is located in a quaint town in Ardennes on a main road that can be busy and noisy so rooms facing the back would be quieter. The single room we had was very large by European standards with a very nice furnishings, a spacious bathroom and the usual amenities the U.S. travelers expect (except AC). The common areas and restaurant have a modern, lovely decor. There was free parking and wifi internet access. An excellent gourmet French nouvelle cuisine 4 course dinner (albiet with very limited choices for each course) and an all you can eat excellent Sunday country brunch (with a lot of variety!) was included in the price of our room which made this an excellent though not inexpensive value.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
Thank arneapen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 20, 2012

We stayed one night mid week, we had the two rooms on the top floor with balconies facing the river. Price for mid July was very reasonable at 130 per room inc breakfast or 100 excluding breakfast. Rooms were pleasant enough, with added child cot as requested. Eating in one of the many restaurants in town will be cheaper and we chose that option.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank R M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Sanglier Des Ardennes

Property: Le Sanglier Des Ardennes
Address: Rue Comte d_Ursel, 14, Durbuy 6940, Belgium
Location: Belgium > Wallonia > The Ardennes > Luxembourg Province > Durbuy
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites
Hotel Style:
Ranked #14 of 20 Hotels in Durbuy
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Le Sanglier Des Ardennes 4*
Number of rooms: 55
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