The best thing about this hotel is the proximity to ski lifts, quiet surrounding and great view. This is where the positives stop. Not sure what’s the reason for this hotel to earn 3.5 stars.
RECEPTION: Do not expect any warm welcome at reception, the receptionists are more like “Sleeping Beauties”. We arrived late and the man who gave us the key didn’t speak English (fortunately I can speak bit German). We think we got different room, than we were supposed to.
ROOM: The room was very average, rather small with large shared terrace, furniture simple, but quite newish. However you can’t say that about the towels, which were aged and thus thin and also small. They’ve changed them only once in 4 days, however not a big issue. Make sure to bring your own shower gel, shampoo and other bathroom accessories, as they only provide liquid soap in the dispenser at the sink!!! Despite the location is quite, our room was quite noisy. Not a loud, but constant noise of elevator and ventilation.
INTERNET: The hotel charges for internet! Not too much, but it should be in standard in this century! Also, the wifi is only available in the hotel lobby and bar. We have managed to log on free wifi of the neighbouring hotel for a while, but the signal was low.
WELLNESS AREA: It is modern environment nicely design. BUT no changing rooms, if you want towel, you have to go back to the hotel reception and if you want bathrobe, they charge you 7.5 Euro for cleaning! Strange for wellness hotel. Swimming pool is quite small, but ok if you are not up to laps. Asian massages are good and relaxing (not too strong thought). Disadvantage is that it is right next to the door to pool area, so you hear the noise from there and/or banging doors. BIG negative is that the massages are only available Monday – Friday till 6pm, nothing in the evening nor weekend! If you go for long ski weekend, you are very limited, given that the ski lifts run till 4pm. And there is only one masseuse, so one couple needs 2 hours and that cuts your ski day.. What a wellness hotel!!
RESTTAURANT: Big DISAPPOINTMENT!!! We had (fortunately) only breakfast! The breakfasts are till 9:30 and they are short of food around 9 already! Not good for those, who are not morning people. Also, the choice is very below average and they do not provide any sweet patisseries. The worst think is the organization of the restaurant, where you suddenly feel like in the factory for tourists. All tables are assign to a rooms and you are told where to sit. First day we shared small table for four with another couple. Second day we asked whether we can have table with our friends, who came to join us for the weekend. The waiter was trying to help but had to ask the boss. The boss was VERY UNHELPFUL and not nice at all! Came to our table, didn’t talk to us at all but to the waiter and just told him in German that she is sorry… Nobody gave us any answer. Third day they totally cleaned off all the food we had on the table in we moment when we went to the buffet, even though we still had out things on the chairs and table and clearly were not done! And finally the last fourth day, when we came to our table, it was just given to somebody else.. The waitress said she thought we were already done with breakfast! So finally, we were actually allowed to sit with our friends! Terrible! this was the reason why we never went for dinner there and rather visited the China restaurant two minutes away.
BAR: Was ok with nice view and good cappuccino. Also, the service was good and nice there.
PARKING: The hotel has got free parking, however, insufficient capacity. It was full all the time so we had to park in the front of the hotel along the street. Last day we found a note under the wiper, that to avoid the ticket, we should use hotel’s free parking… Very funny!
SMOKING: The hotel is non smoking, which I appreciate a lot! However, all the smokers go in front of the entrance to smoke, so it was sometimes like a punishment to pass by…
OVER ALL: It is not good value for the money so I can’t recommend this hotel.
NOTE ABOUT SKI LIFTS: Be careful, the pricelist for the ski lift is not clear! It makes you feel the up to two hours, the price is just 16Eur. You’ll have to pay whole day ticket (46Eur), but if returned in time, they will give you money back.. We expected to get 30Eur back (as we skied just about an hour, so under two), but we were actually entitled to get only 16Eur back! It was very expensive ride!!!
- Official Description (provided by the hotel):
- The Barenhof enjoys a peaceful yet central location, enthroned on the high plateau of Bad Gastein at 1100 m above sea level: The mountain lifts and Felsentherme spa resort are both within easy reach, just a few minutes’ walk away. The views of Gastein Valley and the imposing alpine world of Hohe Tauern National Park are beyond compare. But don’t just take our word for it – come experience it all for yourself! Barenhof Hotel & Health Center features 130 guest rooms, a restaurant, the Felsen Cafe with terrace, the “Barig Spa” wellness oasis, a fitness room and gym, a health center with an experienced team of physicians and therapists, 24-hour on-call doctor, Gastein spring water at the hotel, the “Barig schon” beauty studio, as well as e-bikes and Nordic-walking poles to borrow, discounted admission to the Felsentherme, and a sunny terrace with panoramic views. ... more less
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