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All reviews swimming pool bowling alley living room apartment hotel very helpful reception staff full kitchen short cut big hotel great kitchen equipped kitchen min walking distance train station large balcony austrian specialities breakfast and dinner clean towels family vacation
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Reviewed May 16, 2014

Loved this hotel, view was amazing, great location, rooms were well done, with high ceilings. We had a one bedroom, with 2 baths. Reception was helpful, when booking events. Pianist every evening, by the bar, during happy hour. We were there first week of April, skiing was very good, the runs were challenging, at Stuberkogel, cold nites made for good snow until about 2 pm. We could ski out the first few days. There is a glacier very close also, which I believe is open until May. Hotel was close to Silverbullet bar, and they had a live band every afternoon for apres ski. Restaurant was steps down from the hotel, Jaeger---, very reasonable prices, and the pizza was to die for. There is a spa which has radon therapy very close by. They take you by bus into a tunnel/cave, and you lie on cots for about an hour, at a high temp. We only discovered this near the end, and we would like to go back for treatments, they say you would require 5 or 6 treatments, going every other day, to have positive results. It is good for many things, asthma, fibromyalga, low immune system etc. The town of Bad Gastein was a little quiet, not much shopping, very historic tho. Bad Hofgastein is close and has more restaurants and shopping. Highly recommend this area for skiing! And yes it is a steep walk to pick up the car.
The very small negative, was the hot tub/pool with jets was cool water, and we are accustomed to hot water in a hot tub.

Room tip: Our room was on the 5th floor in the middle of the building, and it was fine.
Date of stay: May 2014
  • Trip type: Traveled as a couple
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1  Thank butterfly1005
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2014

I booked a 1 bedroom unit via Wyndham Vacations. We were delayed a day and I informed the hotel of this and asked some general questions. I never heard back so I tried again and this time they acknowledged and said they had never recieved my original email

Anyway we arrived after reception closed (it closes at 9pm). Reception had issued a temporary room key which the lady on the bar gave us

The room itself had a double wardrobe with lighting on the left as you walked in + a toilet on the right.

There were several coat hooks and a rubber matt for shoes

Ahead was a berdroom with a couple of beds and chests of drawers + two very very slim wardrobes on the wall

There was an old tv in the bedroom

To the left was the kitchen/lounge area

There was a double pulldown Murphy bed (2 singles)

A 3 person sofa and chair, a coffee table, DAB Clock radio and an old TV

There were several cupboards for clothes + a double wardrobe

The kitchen had a microwave, 4 ring ceramic hob and a sink and a small fridge with small Freezer Section

There was pretty much everything you could need in terms of equipment and I could not really fault anything

The room has a balcony with 2 chairs and a table.

It was quite nice to see the mist ont he mountains or the light sof the other hotels at night

The room was not serviced, but they did knock on the door twice during our stay and offer new towels and toilet rolls

The bathroom had a bath with shower mixer.

There was a double washbasin and drawers with fresh towels

There were several dispensers that had liquid soap / shower gel in which saves bringing your own

The hotel has a leisure area with a swimming pool, jacuzzi, sauna and steam room and several quiet rooms and seating areas

I found that the pool and jacuzzi were a little cold

There is no swimwear allowed in the Sauna or Steam room (I guess because of the chlorine) so plenty of naked bodies around as is common in Austria

But you can take one of the yellow sauna towels provided

A lot of people had robes with them which looked like they belonged to the hotel. Maybe some rooms had them, but I could not find any in ours

The hotel had a small bowling alley in the basement but it was completely jammed with teenagers when I popped my head in

There was a also a coin operated laundrette

The hotel book said to ask the reception for washing powder, but I had my own, so not sure if there is a charge for this

The machines cost Euro 2.00 for washing and Euro 2.50 for Drying

The hotel is located at the bottom of a rather steep hill and it is a but of an effort to walk up every morning, but we got faster as the week went on

Flashing the hotel keycard gets you a discount on the ski lokcers at sport Schrober by the Stubnerkogel Lift station if you are skiing, and if you rent all of your equipment with them you get a free locker anyway

So 1 set of skis, boots and poles gets you space for 1 set in the store

If you bring your own then the discount helps

We rented 1 complete set + 1 set of boots and poles and it cost Euro 20 for our own kit (1 complete set + 1 set of skis)

The ski bus stop to Bad Hofgastein & Dorfgastein is up the hill just near the Shell Garage

But if you are skiing that area and are storing your skis at the hotel then there is a smaller slope up the hill right opposite the Hotel doors which takes you up to the main road

Then it is all downhill to Motzarplatz ski bus stop

You even have the option to cross the road and get the ski bus to Stubnerkogel (Bad Gastein Ski area) or Sportgastein

The weather was mixed when we were there. Sportgastein was closed quite a few days and the day we went it was a whiteout and unskiable.

Should have gone when it was sunny

Ski wise there is plenty to keep you entertained

The ski busses are regular and free until 6pm (although a bit intermittent to Dorfgastein)

We had to pay one night as the Bad Gastein bus got into Bad Hofgastein station and then we had a 45 minute wait until the 18:05 bus to Dorfgastein arrived

Only 5 minutes after 6pm and whilst most drivers had not bothered to charge, this one did

The bus drivers were really friendly. It is the local Postbus and all the locals use it and know the drivers

We lost a hat and goggles. I reported it online and then asked the driver next day

He radioed in, confirmed they had been found, and were at the depot and even took a detour at the roundabout to pop into the depot where they had been left hanging on the doorknob for us

Excellent service

1 Adult and 2 kids under 12 flew to Zurich and took the train from the airport changing in Zurich and Salzburg

It took about 7 hours but was so cheap costing around CHF 65 or about £45 as kids go free

I booked via the Swiss Rail portal

You can book seats on the Zurich - Salzburg and Salzburg - Bad Gastein

It cost £100 last minute as we overslept and were forced to change our plans from Munich to Zurich (Good job I work for an airline)

But compared to UK prices £100 for 3 people to travel across Europe on a last minute booking is cheap

I booked the return about 5 days before we came back and still got the CHF65

So having no transport, the free ski busses were great

They were really quiet, although in peak season I can imagine they get busy

The ski pass covers the whole area and they have regular offers

At Easter all children under 15 were free

Which was great becasue my kids quit on may on day 4 of our 12 days and we came home after 9

Shopping wise there is a Spar Supermarket near the Stubnerkogel Lift which is well stocked and pretty cheap vs UK prices

The Gluwein was only Euro 1.99 a litre !

There was another store a hundred metres or so futher on

Bad Gastein station is approximately 500 metres from the hotel

There was a Eur 2.00 per person per day City charge + a Eur 2.00 per persopn per day Leisure charge (Over 15s for both)

Wifi was Eur 5.00 per day or Eur 25.00 per week

I would have thought that a big hotel like this could include free wifi

There was supposed to be free use of a computer in reception, but when I went down at 9:30pm to use it I was told it is only available during reception hours

The day we checked out they printed a wifi code so I could email them train tickets for them to print for me

The staff were helpful and friendly, although we did not have too much contact with them

If you can cope with the steep hill this is a pretty competent hotel and ticks a lot of boxes

It is modern and clean

Sleep wise the place is lit like a Christmas Tree as are all the hotels with lights on the balconies

But it did not stop me sleeping after a hard day on the Piste

But you pay 5 Euros pp on the Salzburg - Bad Gastein bit if you prebook seats, so I got wise to this on the way back and did not bother

Date of stay: April 2014
  • Trip type: Traveled with family
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Thank RichardHawkins
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2014 via mobile

We really enjoyed staying at this hotel, family of four with two teenagers.

Only negative thing we have to say, is that for the price paid, we would have expects to get bathrobes included as the changing rooms in the spa is not the most exciting. Instead we had to pay and were not offered slippers, which we were informed was not even avialibe for purchase.

Date of stay: February 2014
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3  Thank 553Peter123553
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2014

Very international atmosphere. Many tourists from the north of Europe. You will enjoy the hotel, the skiing facilities and bar/restaurants around. Accessible by plane, by car, by train, by bus. Ski lifts are expensive.

Date of stay: March 2014
  • Trip type: Traveled as a couple
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Thank el_flAmenco
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2014

The hotel itself was good - exactly what I expected. A few issues though marred the experience.
1. No lift in the Annex we were in meant carrying a lot of ski luggage up 3 flights of stairs
2. Reception giving different messages depending on who you asked (ie. Did we need towels for the swimming pool - reception said no - pool said yes!)
3. Cannot eat in the Hotel Restaurant if you are not half board - meant getting very wet 1 night looking for a restaurant elsewhere
4. Very small baby in the Sauna one evening - surely this should be against rules for the baby's sake

Room tip: Avoid the Annex rooms - Lots of stairs and no lift!
Date of stay: February 2014
  • Trip type: Traveled with friends
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Thank Helly-ally
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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