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Traveler rating
126
56
19
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8
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All reviews breakfast included great hotel different kinds rooms are big rooms are great wine list town centre reception desk soups nice view half board excellent food main course ski boots star hotel swimming pool facilities
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Reviewed December 31, 2018

Christmas family brake
Hotel :
Pluses
- Big clean rooms
- Nice hotel surrounding views / location
- Good food
Minuses
- Hotel is between two ski towns , transport is available by bus every hour only or taxi ( 40 euro one way 18min )
- Unfriendly staff, specially for kids
- Christmas dinner disaster ( not enough waiters, main course 2-3 hour delay )
- No kids menu ( after 3 days complaints finally they organise small buffet section for kids with chicken nuggets or burgers and chips )
- Guests leaving unattended dogs in main restaurant during food collection from main buffet
- 80% guests are from GER & AUS make me fill very unwelcome
This was my first Austria visit and what I can say is beautiful country with unfriendly people in my opinion. I'll try again but definitely deferent hotel.

Date of stay: December 2018
Thank gastom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2018

This hotel have good location, across the golf course and close to down of the waterfall. They have great wellness. The room are nice and big with modern bathroom. Only minus of this hotel is reception staff.

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank pistekmiroslav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2018

We spent few nights there in autumn. Hotel is quite good but there are still some things to improve.Let's start with bad things. It is presented as Spa hotel but when we wanted to order some massages then we found out that it is closed on Sunday and Monday was fully booked (only one masseur in Spa hotel, really??). Big disappointment, mainly when it was raining 3 days in row and there was nothing to do outside.
Room was big and clean but bed frames were squeaky.There was a bar in the room full of bottles but no opener, small detail, but should bot happen in 4 start hotel.
Sauna and pool was good and clean, it was great to swim in completely empty pool before the breakfast, I recommend.
But the best thing was food. I can say that this was probably the hotel with best food I ever stayed in. Wide range of breads/rolls, hams, eggs, juices, fruits, even with Prosecco on the breakfast. Dinners were delicious, various starters, 2 soups, great main dishes and fabulous deserts. And also great selection of wines and professional service.

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2018 via mobile

Excellent hotel, big romms, A very good breakfast. Very quiet and a very nice view. Inside pool... 30degree...very recommended!!!!! But i think that its will be good If the temprature of the pool will be hoter

Date of stay: July 2018
Trip type: Traveled as a couple
Thank Freedom543198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2018

Lovely stay post xmas last year in Bad Gastein.

The hotel was good , functional with good facilities. Good location outside Bad Gastein, right next to the bus stop.
The room was spacious and comfortable .
Food was good too, although staff were hit and miss. Some excellent, some very nonchalent .
Had a real issue with high chairs and lack of them. When we arrived they only had 3 for the whole hotel and tens of children needing them. We had a real struggle the first few days and made a few complaints to the waiting staff and management but they were extremely unresponsibe. However, on the 3rd day I raised it to the duty manager and he resolved it immediately and there was a high chair waiting for us at dinner. Shame we had to raise it so high up to get a response, they would have seen from their booking and the amount of cots they had deployed how many high chairs were required....shouldn't have taken the battle and the stress of someone on holiday to push for a resolution .....not impressed...:(

Date of stay: December 2017
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank Fouldsway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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