We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“excellent family-run hotel with exquisite cousine”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Helenenburg Hotel & Spa
Ranked #2 of 44 Bad Gastein B&B and Inns
Bratislava, Slovakia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“excellent family-run hotel with exquisite cousine”
5 of 5 bubbles Reviewed December 25, 2013

We stayed in Hotel Helenenburg for 4 nights. We experienced excellent customer care, very friendly stuff, exquisite chef and a general positive family - atmosphere of the hotel. We enjoyed spa and sauna directly in hotel, we had an excellent view from the windows and we liked staying in the living room where Princess Sissi used to stay ;-).

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ondrej S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

72 reviews from our community

Traveler rating
    40
    31
    1
    0
    0
See reviews for
26
27
4
3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Slovak first
  • Swedish first
  • Any
English first
Prague, Czech Republic
Level Contributor
189 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed July 25, 2013

We've stayed 4 nights in the hotel. The stay was very pleasant, rooms are big enough, clean, staff are kind. It is runned by slovakian people, so it is easy to communicate in Czech, Slovakian, also German and English

Well situated close to the centre of Bad Gastein, not far away from lifts and bus station. If the hotel is full, than there is a problem with parking.

Breakfast is amazing, dinner is not bad but it depends on daily offer. Some meals were very good, some were average.

Can recommend for people who like hiking, skiing and want a bit of comfort.

Also possible to use a sauna or fitness for free, for some money you can use a radon bath.

Room Tip: The best room is 353, the highest level, window with view to the mountains, balcony to the valley.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Piestany, Slovakia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 17, 2013

My husband and I stayed six days in this hotel and we were very satisfied. The rooms are clean and the food is very tasty. The weather was really bad during our stay, but the hotel staff was very helpful and nice and suggested something to do every day.
The rooms are kind of outdated but as I mentioned before, very clean.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Zuzana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava, Slovakia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 13, 2013

We stayed with my wife at this hotel for 4 very nice days. We were very satisfied with the accommodation, the room was spacious and very clean with a balcony with a beautiful view of the Gastein valley. The hotel staff was obliging and communicative with an aim to fulfill all wishes of the guests. The restaurant menu doesn't have an extremely large choice, but the quality of the dishes served is outstanding. Our compliments to the chef. This was our first stay at the hotel, but we are confident we will return again. The money spent was well worth it. We wholeheartedly recommend this hotel for a stay in Bad Gastein.
Dodo and Eva from Bratislava, Slovakia

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dezider H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava, Slovakia
Level Contributor
113 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed July 9, 2013

*I spend tree nights in this hotel and I was surprised by friendly atmosphere from the side of personal, cleanliness in rooms, many options for doing the good, (in frame of price), unique location above Gastein valley, close to the city center..All this accompanied by excellent cuisine and friendly prices forces visitors to recommend a stay in this hotel, It is needed to try it and you will certanily satisfied.

Room Tip: Better view is from rooms towards the North to the valley.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ludovit K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed March 4, 2013

Hotel is located on the hilly edge of Bad Gastein, about 10-15 minutes by walk to the center. Valley view from the rooms is spectacular, especially during sunrise. Hotel is a standard refurbished 3 stars hotel. It is a good value for money deal.


Pros (a there is a lot of them):
- Extremely nice and helpful staff
- Clean rooms
- Sauna with homey feel
- Fast Wi-Fi
- Very good quality and choice of food
- Ski slopes about 2 minute’s walk from the hotel
- Spectacular view to the valley
- Great value for Money


Cons (nothing serious really):
- sauna is operated only until 8 p.m.
- sometimes difficult & crowded parking
- in some rooms sound insulation is not great and you may hear activity in room next to you not only during quiet night
- poorly equipped fitness center


Useful tips:
- Do not forget to take your Bad Gastein Tourist card (hotel shall give it to you automatically) and you can get interesting discounts on ski tickets, spa entrance and so on
- Parking is sometimes crowded. You may park your car below hotel in the front of garages or alongside the stone wall. You will always find place here.
- Take room with valley view if possible
- Visit main SPA in Bad Gastein during the day rather than night. It is spectacular to indulge yourself in hot water while watching ski slopes and skiers there.
- If you want to visit Bad Gastein center walk and not drive, if possible. It is much better and more time efficient than to take a car and try to maneuver it through narrow streets of Bad Gastein; not mentioning finding a parking place and drinking alcohol:)

Room Tip: Take a room with valley view.
See more room tips
  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 161Globetrotter2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollviken, Sweden
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed March 2, 2013

Great service - you are made to feel right at home straight away, fantastic views of the Alps, plenty of good food (it was fun trying all the local specialities) and spacious, clean and functional rooms. The ski bus stops right outside the hotel and takes five minutes to Stubnerkogel. The drawback is that the bus back only goes once an hour in the afternoon and not at all in the evenings, so if you don't have your own car you are pretty stuck in the evenings. Taxi "downtown" costs about 10 Euros one way.
The ski system "Graukogel" which is right next door is pretty small (although nice) and only fills a couple of hours of skiing.
We missed the typical rustic Alpine-style decor. The hotel is not at all "cosy" in that sense and although there are a few rooms to lounge around in, they are small and not very inviting. The dining room is also pretty sterile and not nice to hang around in after dinner. I might also add that the beds are stone hard, so prepare your backs!
There is a small sauna area which fills its function, but not much more.
All in all, good value for money and the service puts a smile on your face.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Danalapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Bad Gastein hotels
0.1 mi away
Hotel Miramonte
Hotel Miramonte
#4 of 36 in Bad Gastein
4.5 of 5 bubbles 181 reviews
0.8 mi away
CESTA GRAND - Aktivhotel & Spa
CESTA GRAND - Aktivhotel & Spa
#10 of 36 in Bad Gastein
4.5 of 5 bubbles 126 reviews
0.1 mi away
Villa Excelsior Hotel & Kurhaus
Show Prices
Show Prices
Show Prices
0.4 mi away
Hotel Elisabethpark
Hotel Elisabethpark
#9 of 36 in Bad Gastein
4.0 of 5 bubbles 318 reviews
0.0 mi away
Hotel Alpenblick
Hotel Alpenblick
#6 of 36 in Bad Gastein
4.5 of 5 bubbles 142 reviews
0.3 mi away
Das Regina Hotel
Das Regina Hotel
#2 of 36 in Bad Gastein
4.5 of 5 bubbles 165 reviews
Show Prices
Show Prices
Show Prices

Been to Helenenburg Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Helenenburg Hotel & Spa

Property: Helenenburg Hotel & Spa
Address: Koetschachtaler Strasse 18, Bad Gastein 5640, Austria
Location: Austria > Austrian Alps > Salzburg Region > Bad Gastein
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #2 of 44 B&Bs / Inns in Bad Gastein
Price Range (Based on Average Rates): $
Hotel Class:3 star — Helenenburg Hotel & Spa 3*
Number of rooms: 16
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Booking.com, Hotels.com, Priceline, Travelocity, Cheap Tickets, TripOnline SA and HotelQuickly so you can book your Helenenburg Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing