We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (125)
Filter reviews
125 results
Traveler rating
99
22
4
0
0
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
99
22
4
0
0
Show reviews that mention
All reviews indoor playground ski school spa area great hotel ice rink family vacation gala dinner kids menu families with kids family hotel classical music very nice stay shuttle bus steam room ski room tennis cinema
Selected filters
Filter
Updating list...
4 - 9 of 125 reviews
Reviewed March 3, 2019 via mobile

We stayed as a family (2 adults and 3 children - 3, 5, 7). We stayed in one of the family rooms with 2 bedrooms and worked well. Overall a great stay with highlights being the amazing staff, great food, an indoor playground that will never be bettered and great ski instruction and suitable slopes for most levels. I would definitely recommend this for a family ski holiday. It would be nice if soft drinks were included.

Date of stay: March 2019
Trip type: Traveled with family
Thank Ross H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2019

We spent a week at Hotel Sonngastein as a family of 4 (2 children aged 6 and 35 months). I think that our children were probably a bit young to come here - the ski school at Bad Hofgastein is a bit 'shouty / unsmiley' for our 6 year old and the blue runs around Angertal / Bad Gastein and down to Bad Hofgastein are generally just narrow tracks, not proper pistes. Our 2 year old was too young to really get anything out of the childcare the hotel offered. I think families with kids 7-8+ years old would get the most out of stayed at Sonngastein.

A list of the positives and negatives of the hotel:

+ Very friendly and helpful staff for the most part, it feels like an old-school family hotel with Dr. Zitka keeping a close eye on things and speaking to guests at dinner time.
+ Good sized family rooms with separate rooms for children / adults
+ Great, massive indoor soft play area for the kids (although some of the boys were getting quite boisterous so it could do with being policed better by adults), cinema for children ice rink was a nice bonus. The childcare for the 3 year old+ was probably better suited to German-speaking kids than English-speaking ones - I think our daughter found Maya's English a bit hard to understand.
+ The outdoor hot pool was great to relax in after swimming. The indoor pool is a lot smaller than it looks in the photos - it's a 10m lengths pool
+ Food generally pretty good (but I wouldn't say gourmet). I think it would have been better if there was an option for kids to eat earlier than the adults as even starting at 18h30 (earliest possible) the meal wouldn't finish until 20h00+ which is pretty late for young children. Also young children may want a slightly more bland kids menu than what was offered at dinner time when served with the adults' meals.
+ Nice spa facilities for adults only (saunas, steam room)

Negatives:
- The whole hotel seemed to be a constant +24'c - it felt too hot in just a t-shirt and jeans and we had to leave a window open at night to be able to sleep (but then had to get up to close it about 4AM when it got too cold!) [there is no a/c or room thermostats]. So don't pack anything too thick for whilst you are in the hotel!
- Beds / linen / towels. The duvets and pillows were synthetic - and so too hot and not comfortable. The beds are hard. I think the duvets and pillows should be natural (feather down) as this would help a lot with the quality of sleep. The towels were quite small and thin and there were no towels available in the spa area (you have to take them down from the room) and no slippers provided (which is odd for a spa hotel)
- Afternoon tea. I thought there was generally far too much salad on offer at all times - at 3PM tea I would expect to see a freshly baked cake, a baguette, jams, a pot of tea, hot chocolate and coffee, soft drinks / juices available for returning skiers. It seems that you are expected to buy a lot of drinks (non-alcoholic) that I think should be included for the price.
- The hotel is actually quite isolated from Bad Gastein - it is about 45 minutes from town on foot up a steep hill (really steep) and there isn't always pavement. Indeed, walking out of the hotel you have to walk on the road which is icy. The bus only runs once an hour and stops by 6PM. You can feel a bit isolated given the taxis cost a minimum of EUR25 each way to town. Bear in mind if you have a ski pass the buses are included (I ended up paying the first few times as I didn't realise this). However, if you do hire a care, you also need to bear in mind that the car park fills up quickly and there may not be enough spaces. The minibus service provided to Bad Hofgastein lift is useful - but it does stop in the middle of the day and it can be a bit of a bunfight trying to get on the minibuses back to the hotel around 16h30...

Overall we had a pleasant stay and I would consider returning when our youngest is perhaps 7 or 8.

Date of stay: February 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank hartleyjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2019

Very cosy hotel with super-nice amenities, great gym, super spa area (albeit small pools), friendly staff and a fantastic play area for the kids. The rooms are just OK, but clean - the cleaning lady was extremely friendly, btw - though the bathrooms are a bit on the small side. Each room has a terrace and we were lucky to have a nice view as well. The staff in the restaurant were very friendly, also towards the children, and tried to accommodate every need. The ski shuttle was very nice, and the drivers friendly and service-minded. The ski room was great - lots of space and smartly arranged.

We have visited several upper-end Kinderhotels in Austria before, and the kids have always loved it. Even though this was not the most luxurious of those we have visited, the kids liked it more than any of the others, most likely because of the play area and especially the trampolines, and especially the fact that it was next-door to the dining area so they could run back and forth whilst we ate dinner.

We are above average interested in food and cuisine, and had high expectations after having read the reviews here. I do not know if we perhaps had too high expectations, but the way we see it, the food is not more than average. Typical for Austria, there is too much meat (sometimes overcooked) and very little fish and shellfish to choose from. The food lacked the last little details to make it refined and was bland most of the time; all soups and sauces tasted a bit like the same, and were obviously stock/bouillon-based. The Italian buffet, on the other hand, was lovely and the breakfast omelette (although only served 1 day/week) was great. Chocolate spread heaven for the kids also!

It is too obvious that the hotel makes money from selling drinks. There is no water available on the table for any of the meals, and one bottle of sparkling water costs 5 euro (!). In all the other family hotels we have been, drinks for the kids as well as water and coffee have been provided, but this was not the case here (except for breakfast). Also, the lunch is not very child-friendly, not even the cakes. Another little detail that annoyed me was that we had to pay a 25 euro deposit for each kid´s bathrobe which we then later had to return to the reception, and also one had to pay extra for spa slippers. In a spa hotel, come on! Also would have been nice with shampoo and conditioners as well as lotion in the rooms.

One lady in the reception did not come across as very friendly, and tried to charge us 5 euros for a missing key card. Having spent almost 4000 euros in total, that seemed a bit rude, to be honest. However, after having pointed this out, the charge was not applied and the card was later found.

Would absolutely recommend this place for all families with children older than toddlers, but do not expect gourmet food.

Room tip: Choose room facing the valley
Date of stay: February 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank Ellie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2019 via mobile

Our two active boys loved the play variety the giant Spielhalle offers!!! We enjoyed the stay completely: room, amenities, the food, service, activity program for everyone. The ski area is big and fun. We plan to come back.

Date of stay: February 2019
Trip type: Traveled with family
Thank Einberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2019

We were told that this year's was our sixth visit to Sonngastein but we think we might have visited Sonngastein couple more times. We simply love this place. It's got a personal touch. The owner recognizes you and has a personal chat with you upon your arrival. Staff is extremely friendly. Kitchen is very good and the wine list impressive. The hotel's spa is simply fantastic. We love going to sauna and then listen to classical music in the outside pool with the view on the mountains. Maybe it's time to visit the hotel in the spring or summer and play tennis there?

Date of stay: February 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank jarekiwanicki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews