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“Excellent Hosts” 5 of 5 bubbles
Review of Casa San Francisco

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Casa San Francisco
Ranked #6 of 43 Hotels in Granada
Certificate of Excellence
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666 reviews from our community

Traveler rating
    524
    105
    22
    8
    7
See reviews for
104
271
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15
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
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  • English first
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  • German first
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English first
san francisco
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed June 24, 2007

We just returned from a 3day/3night stay at Casa SF. This seemed a lovely hotel and we were very happy to have reserved what is the nicest (at least it's the most expensive) room in the hotel (room 1) for a very special weekend - it was my birthday, and, as it turns out, we got engaged.

Unfortunately, there was a very unpleasant, disgusting, chemical odor in the room (notably absent from the bathroom) which we tolerated the first night because it was late and we hoped it would go away with the windows open. It persisted and in the morning, Terry, one of the owners, came to see the room. She immediately agreed to move us to another room. Unfortunately, the room we were moved to was far inferior. It did not have a private balcony and lacked even what one can call a patio. The room was right on the pool (less than 5 feet away), it was dark, had no ceiling fan (which meant the a/c was necessary and unfortunately the a/c was poorly located and strained to keep the room cool), and the bathroom and shower were about half the size of those in the original room. We went from best room to what we assumed was one of the worst. On the plus side, we figured it was much less expensive, and we assumed that we would be comped for the first night.

When we checked out we discovered that these assumptions were incorrect. We were not offered any compensation for the first night, and the 2nd room was only $5 less than the first room ($65 vs $60 - pricey by Nica standards, well worth it for the first room, not worth it for the 2nd). When we expressed our displeasure we were offered a $5 discount on the bill. We thought that was a little silly. After MUCH discussion with the woman at the desk, the manager, and then both of the owners (over the telephone) we were given a 50% discount on the room for the first night.

This resolution probably would have been fine had it been offered before we even said anything. The actual resolution was less important to us than the fact that we felt the issue should have been resolved before we even checked out. We didn't think that we needed to mention that given the problems with the 1st room and the relative inferiority of the 2nd room that we should in some way be compensated. Instead, we were forced to make it an issue. So, unfortunately we were left with a bad impression of the hotel. It is a lovely place (although we would advise you to see the rooms first since they do not all deserve their prices) but we were disappointed that a place that appears to pride itself on providing the level of customer service to which Americans are accustomed, failed to do just that, and then put up quite a fight when we suggested they were acting in error.

Fortunately, our issues with the lodging didn’t interfere with our ability to enjoy the restaurant (pricey by Nica standards but a bargain by American ones) which had great food and a great bar--where Franklin makes the best Cuba Libre in town.

  • Liked — restaurant and bar
  • Disliked — the smell in the room and how management dealt with it
  • Stayed June 2007, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank roiko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 28, 2007

I recently spent 7 days at one of the nicest and friendliest places I have ever traveled to. I have been all over the world and have rarely found everything in one place. The staff was extremely friendly, The room was comfortable and clean, food was so good I ate there almost every night. And the owner's like everyone else who worked there, went out of their way to help if I ever had a question. Being in a central location in Granada, it was pleasent to be able to see the city without having to rent a cab or car. I must say that the experience was so good that I have decided to move to the area in the next few years. Thank you, and see you again soon, Fred

  • Liked — The friendliness of the staff
  • Stayed April 2007, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank blkdrgn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa San Francisco

Property: Casa San Francisco
Address: Calle Corral # 207, Granada, Nicaragua
Phone Number:
Location: Nicaragua > Granada Department > Granada
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Granada
#7 Family Hotel in Granada
#9 Business Hotel in Granada
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa San Francisco 3.5*
Number of rooms: 9
Official Description (provided by the hotel):
Hotel Casa San Francisco is a small charming boutique hotel located in the centre of the colonial city of Granada, in Nicaragua. Our guests enjoy not only the different atmosphere of each 9 fully equiped rooms (A/C, hot water, TV and cable) but also the delicious international cuisine of our restaurant Bocadillos, a tapas restaurant and bar, as well as the refreshing swimming-pool and the worthy views from our roof-top terrace. ... more   less 
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Also Known As:
Casa San Francisco Granada
Casa San Francisco Hotel Granada

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