Nice looking boutique hotel but an emotionally dead and unprofessional staff. A pig with lipstick. Rude and lacking any sense of customer service. Issue I have with smaller foreigner owned hotels, in developing countries is that the "owner" often still sees you as an intruder and not a "guest." Perhaps if the owners were nationals and less opportunistic Nordic then maybe they might be able to be less rigid, angry, and inject more "soul" into their establishment. Hotel worth avoiding as its reminds me of staying with the "in-laws." Simple requests were frowned at and flipped to appear as if it's your fault for having any type of standards. They also threatened to call the police on me over a $50 dispute. Really? You're that tacky? His name was: Max. Unbelievable how rude this person could be.
Internet is unstable, unreliable, and very 2001. Water was out first morning of my stay. Had to go to reception wrapped in a towel. Attention would have been informing the guests of a water issue. Not allowing them to wake up and do their business and have to go to the reception in a towel asking for water. Yuck. Bed sheets were filthy and not changed (see photo). When I showed the front desk, only excuses were provided. Pool had bodily fluids floating at the top. Looked like saliva or worse. When pointed out to the reception management was more frustrated at the fact of cleaning the fluid than the incident itself. Not looking for any more areas of disgust and NO attempt to clean the pool further. Ok pool but not if you get infected from lack of care. Construction at 7:30AM., Asked for a second towel, which was removed by housekeeping and had to ask twice for a replacement. When it was finally given, it smelled like an old gym towel. Pointed it out by asking for a fresh one- it was "my fault". Allowing me to walk away with a smelly towel. Service is getting another and not discussing the issue any further. Instead they had me keep the dirty towel. No water in the room for guests, no fans in food area so by the time they come to take your order you need another shower, no turn down service, no sign of "attention" or gratitude, no flowers in the room… NOTHING. Not even a nightstand next to the bed. Would cost extra? Exactly. It's as if you're inconveniencing them for even showing up. What this hotel lacks entirely is attention to the guest. They don't care. They don't want you just your money. They would truly prefer to rent the room to your wallet and avoid the guest all together if the could. So why be a guest at what's nothing more than a highly decorated "youth hostel" posing as a 3 star hotel?
Never an apology. Why? Because it's your fault for coming to "their house" and not staying in a real hotel. Why I avoided the spa and food here. No confidence in it being up to a higher level or the kitchen being clean for that matter. Look how they left the bed sheets and disregard public areas like the pool. And frankly, didn't want to spend money where its not appreciated.
To make matters worse they wanted to call the police on me. I said bring it on… call them now. My last night at the hotel after one of my guests leaves, I am approached by reception to inform me that they have a policy of charging $50 for anyone showing up as a visitor. Threatening me to call police if I didn't pay up. On the website it notes, $50 "per additional person", but that clearly pertains to two staying and arriving at the hotel at the same time, versus a friend or colleague coming to see you. I had invited friends to come enjoy the hotel and relax outside of the noisy, polluted, and beggar filled tourist center. Should someone come meet you for business, for dinner, a chat, or for whatever personal reason they want a take of it. As if they were hotel pimps. Unsophisticated and desperate.
Is this is how they treat their guest on the last night? Aggressive and demanding money while threatening to call the police? A hotel trying to gouge the guest of any revenue possible. If the "owners" are incapable in providing service, training their staff, and maintaining a hotel to a certain standard then they need to go into another business that isn't service driven. Or at least don't misrepresent themselves on their website by stating, " Our goal is to give our guests a unique experience in a peaceful place" " It is a place where you can either stay lazy spending your whole day at the pool or you" Can what? Be threatened by management to call police over a petty dispute? Not so "peaceful" but definitely a "unique experience."
There's a review regarding Pure Nica spa on the same street and it epitomizes the attitude of Los Patios. As long as the "cashier" is ripping you off and not the owner then "all" good, after all who cares about the client?
As much as I wanted to enjoy this hotel, unfortunately the staff didn't impress and had me want to leave. Fortunately, I was leaving the next day and didn't have to deal with their indifference. Had it been any longer I would have checked out and put myself in a hotel closer to the town center and in a safer neighborhood. The area is impoverished, dangerous, and scattered with vagrants. Refer to photos they don't show you on their website right outside the hotel. Not recommended unless you are used to barrios and the inner city.
I work way to hard to spend my money and any establishment that doesn't seem to want it doesn't deserve my respect. Suggest trying other options in Granada and not wasting your time with a hotel that doesn't care about you. The fact is THEY simply don't care and there is no other way to put it. Should the hotel respond to this review, expect excuses and being defensive as that's all I had while staying there. STAY ELSEWHERE they don't want you here just your money. Hotel Los Patios was a most unpleasant welcome to Nicaragua. Making Mexico, Costa Rica, Guatemala, Panama, and anywhere else much more worthy of tourism.
Added: Was approached by reception this is what she said: "We don't want your kind here. You brought "boys" to your room for sex and we have a campaign against that." WOW! They thought my friends were prostitutes and I was her for sex trade. When I told them how dare they make that accusation, Management came to my room and said, "We want you the (vulgar curse word) out. You must get the (vulgar curse word) out and go right now." "My kind?" All in front of other guests. Sounds homophobic and discriminatory. If any of their accusations were true, it appears they are ok with having friends they assume are prostitutes as long as they get a $50. take. There you have it. Be warned.
- Official Description (provided by the hotel):
- Los Patios Hotel is a boutique design hotel located in Granada, considered the most beautiful city in Nicaragua. The hotel features five patios, an outdoor lap pool with natural spring water and a recently built Spa area. In designing the hotel, the Danish owners blended the modernity of Scandinavian style with the tradition of Spanish colonial style.Amenities in each of the five hotel rooms include air conditioning, ceiling fan, cable tv, wireless internet service, as well as many other details to make your stay as comfortable and enjoyable as possible. Our deluxe suite features its own personal balcony with a magnificent view of the Cocibolca Lake and its islands, the Mombacho volcano, the Cathedral and the mountain chain of Granada. ... more less
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