The hotel has changed hands, now being Mercure Hideaway. The hotel is a long windy drive from the sea port, and it was dark and raining very heavily when we arrived, so the drive was also difficult. It is not near the main shopping/attraction stretch of road, with , limited options nearby. The hotel staff were friendly, but not overly professional. We had a room with swimming pool attached, which was very nice, as it was almost our private pool, as we never saw any other guests in there. This was probably the highlight of the stay! The bed was a "four poster", but the position of the TV meant that one post obscured your vision, almost regardless of where you were on the bed. The bathroom was spacious, but the water pressure in the shower was very weak. The restaurant is overpriced, and the Thai Cuisine was very "Westernised". The beach water appeared green, so not so attractive, but the water was really warm. The bottom was a mix of fine sand, rocks, and dead corals. Very few people were swimming out there. The hotel does not have free Wi-Fi, and even charges for internet usage in their business centre, which in this day and age is not acceptable. Room service was slow, and our order was incorrect. I enquired about the shuttle service to Trat airport one evening and was told one price. When I went to reception the next day to book it, the price had gone up, and the receptionist was very vague on the details, and ended up ringing me in my room three times before it was actually confirmed as booked.
In summary, I think their are better options on Koh Chang.
- Official Description (provided by the hotel):
- Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more less
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