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“Enjoyed, but unlikely to return.”

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Mercure Koh Chang Hideaway Hotel
Ranked #16 of 72 Hotels in Ko Chang
Certificate of Excellence
Singapore, Singapore
Level Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Enjoyed, but unlikely to return.”
3 of 5 bubbles Reviewed November 13, 2011

The hotel has changed hands, now being Mercure Hideaway. The hotel is a long windy drive from the sea port, and it was dark and raining very heavily when we arrived, so the drive was also difficult. It is not near the main shopping/attraction stretch of road, with , limited options nearby. The hotel staff were friendly, but not overly professional. We had a room with swimming pool attached, which was very nice, as it was almost our private pool, as we never saw any other guests in there. This was probably the highlight of the stay! The bed was a "four poster", but the position of the TV meant that one post obscured your vision, almost regardless of where you were on the bed. The bathroom was spacious, but the water pressure in the shower was very weak. The restaurant is overpriced, and the Thai Cuisine was very "Westernised". The beach water appeared green, so not so attractive, but the water was really warm. The bottom was a mix of fine sand, rocks, and dead corals. Very few people were swimming out there. The hotel does not have free Wi-Fi, and even charges for internet usage in their business centre, which in this day and age is not acceptable. Room service was slow, and our order was incorrect. I enquired about the shuttle service to Trat airport one evening and was told one price. When I went to reception the next day to book it, the price had gone up, and the receptionist was very vague on the details, and ended up ringing me in my room three times before it was actually confirmed as booked.
In summary, I think their are better options on Koh Chang.

Room Tip: Get the rooms with pool access from your balcony. the pool is nicer to swim in than the ocean.
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  • Stayed October 2011, traveled as a couple
    • Value
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4 Thank Edcanstay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Additional Information about Mercure Koh Chang Hideaway Hotel

Property: Mercure Koh Chang Hideaway Hotel
Address: 111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 72 Hotels in Ko Chang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
Number of rooms: 96
Official Description (provided by the hotel):
Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more   less 
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