This hotel might has been one of the most beautiful hotels at koh chang. But this period is over. The only thing which is still breathtaking is the quiet area to relax and the nice flora around the hotel which gives you the feeling of beeing in the dungel.
The following points are negative:
1. General hotel service
Very unfriendly welcoming when we arrived at the hotel. Additionally we had to wait 1 hour for preparing our room without any kind of apologize.
- Skills of hotel staff
Very difficult to communicate with hotel staff as almost everbody doesn´t speak English, respectively at least at a level, which is not sufficient to address or solve problems.
- Restaurant service:
Very unfriendly and unprofessional behaviour, e.g. no welcoming when you sit down; when you place an ordert he waiter or waitress does not even look at you; entry and main course are beeing served at the same time,
2. Hotel Facilities
All hotel facilities were not as good as they were shown and advertised in travel broschures.
- Hotel room
Full of A insects, especially ants; very used furniture and sanitary stuff, broken mosquito net
- Hotel beach:
The hotel beach was full of dirt. It hasn´t been cleaned up by hotel staff during our whole stay. Additionally the hotel beach was not sprayed with sand flies repellent.
1st night, safe got unlock and 1000 Baht got stolen. It happend during our first dinner at the hotel´s restaurant Cinnamon. (We suppose, that a member of hotel staff knocked up our hotel door and unlocked the safe with a key or special reset code.)
We do not recommend you the hotel!
- Official Description (provided by the hotel):
- AANA Resort and Spa Koh Chang is located along Klong Praow river with extended private beach is located 3 minutes boat ride (FOC with our wooden Thai style boat shuttle) down the river or kayak by yourself. It provides deck chairs, umbrellas, towels, Bar, Snack Restaurant, toilets, shower and Spa facilities. This resort offers contemporary accommodation with views of the river, pool, garden or mountains. AANA Resort and Spa offers 71 guest rooms 42 Deluxe, 6 Grand Deluxe, 17 Villas with individual plunge pool and 6 Top view Villa with individual plunge pool.They come with a daybed and a TV with satellite channels. Modern bathrooms feature bath and shower facilities. Guests can kayak, or go on a fire fly tour at night. features two full-sized swimming pools - a pool on top of the hill offering spectacular views and another alongside the river The resort also has a fitness center and souvenir shop which offers personalized gifts. Thai specialties can be enjoyed on board the Dinner Boat Cruise. Situated by the river, The Cinnamon serves both local delights and international dishes. A variety of beverages AANA Resort & Spa is a 40-minute flight from Bangkok, followed by a 25-minute ferry ride from Trat’s Aow Thammachart Ferry Pier. ... more less
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- Also Known As:
- Aana Resort And Spa
- Aana Resort Koh Chang
- Aana Hotel Koh Chang