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“Return to AANA”
Review of Aana Resort & Spa

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Aana Resort & Spa
Ranked #20 of 73 Hotels in Ko Chang
Certificate of Excellence
Brisbane
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Return to AANA”
Reviewed November 20, 2012

Stayed here 4 years back and pleasantly surprised by the improvement in the caliber of the staff. Everyone was friendly and helpful, whereas previously I had found them otherwise. The Villa was as lovely as ever. The biggest improvement was the breakfast.......I could have stayed and grazed all day, it was outstanding. While it is unsuitable for the handicapped, the "up and down" layout of the resort is a feature of its charm. The upstairs pool has had no repairs since my last visit, which means that the view (and, for some, the afternoon free snack) is the only reason to visit there. I chose to use the lower pool which offers shaded areas for seating and a nice water feature. Some great little bars are in the back lane and one can walk along the beach to a great little bar and restaurant, about 500 meters, then another 50o meters into Chai Chet for a few shops and restaurants. A staff member would have my motor bike turned and ready as I walked down the front steps!!! Now how is that for service? It is about 150 meters off the road, but all the Songteows will take you into the resort. Stayed 13 days this time and going back asap.

Room Tip: Our villa was 510, which had a fairly private plunge pool and great Klong view
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  • Stayed October 2012, traveled as a couple
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Helpful?
1 Thank bettyboopinv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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484 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Peterborough, United Kingdom
Level Contributor
127 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed November 13, 2012

I spent an amazing 10 nights at this resort and found it enchanting. Nothing was too much trouble for the warm & welcoming friendly staff.

The private beach, the night fly boat trip, the food, the room, the infinity pool, all 1st class and not to be missed.

Try it, you will love it!

Room Tip: I stayed in one of the bungalows, fantastic!
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  • Stayed December 2011, traveled as a couple
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Helpful?
1 Thank IRW1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 7, 2012

The hotel is very nicely been set up. That is, if you have booked a villa an not a deluxe room. Not all vila's have sea view, so make sure you request for it. The villa is not very large and the plunge pool neither, but it is very much acceptable for a pleasant stay. Note that the hotel is rather far from the main road and therefore you need some kind of own transport. The hotel is located along a river. It does not have a beach front. However, you can canoe in 5 mins to a private beach. This can be tiring if it is too hot. The hotel can arrange a free shuttle boat. During the night there is a free firefly tour, which is nice..but do not expect too much. If you are in a villa, you are a member of the hill top club. This implies you can get some free soft drink and snacks in the afternoon. Beware of a lot of children, ravishing the snacks buffet. In conclusion, it seems a very nice hotel, BUT....the staff is very grumpy, does not have any notice of customer orientation and as it was low season, did not seem to be motivated to make a guest feel welcome. During our stay of 5 days we did not get a smile or 'good morning' from any of the staff. If you come to the restaurant or to the 'club' the first thing they ask is your coupon/ room number. No thank you's or good morning's or smiling. During the breakfast buffet, nobody seems to be noticing coffee cups or the fruits of spoons are lacking. They do not even care. If you ask for a coffe cup, you get a very negative response. Everything seems to be too much. The atmosphere amongst employees seemed to be very negative too. No communication, nor smiling, not helping each other. There are even two men doing totally nothing during all breakfast service. We have noticed them a few mornings and they did nothing but walking around and 'being beautiful'. As management I would not accept that attitude at all. Obviously, there is no cost consciousness and rates could be less if there was not that waste of staffing costs.

Room Tip: choose a villa with river view
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  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
Thank w_hakse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 7, 2012

I went there when this hotel has a lot of customers and group seminars no one helped me held bags but that's find.

The stairs of deluxe rooms building's so narrow I guess a big guy cannot climb on it. The deluxe room was clear and clean with welcome fruits and 2 elephants towel on my bed. They also has an Aana' postcard to send back home. Yes, It's free. I like it! Unfortunately I have to buy a stamp to put it on a postcard by myself.

Their restaurant, "Cinnamon" was so great with a great view of Klong Prao. Foods was so yummy, after finished, you can ask a boatman to see fireflies. It was cool!

  • Stayed September 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Jibbza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 29, 2012

we stayed there for 4 nights. nobody informed us, that they have a probleme with sandflies on the beach. So I did not know and in the end I had over 80 bits. I got a terrible allergic reaction. The staff and the management of the hotel did not care about it at all (I asked for help, nobody care). I asked to talk to the management, because the guest should be informed about it. But the manager of the hotel, did not even talk to me. So dear travellers, be careful with this place!!! Also for my point of view, the hotel is not in a good condition. Breakfast do not taste nice. I really do not recommend this place. Sorry!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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Helpful?
4 Thank robi h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 5, 2012

OK, this is a different level to most places in koh chang!
most beautiful and romantic setting - on the river, with a private beach 2 min kayaking or a little bout(free, GREAT FUN!)
great tasteful design, tow amazing pools, great restaurant, great staff...... really, this place is something else. if you love your self, and want to relax, GO!!!
ah, yes, did i mention they have a free private boat tour every night, to go see the most beautiful fire-flies on the river?! AMAZING!

Room Tip: If you can afford it, get a private bungalow, its amazing, great view and a little pool-Jacuzzi in t...
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  • Stayed July 2012, traveled with family
    • Value
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Helpful?
1 Thank AleXfendeR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, England
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 24, 2012

Aana is a very nice hotel, it's located on the mouth of the river which is a lovely location. You take the shuttle boat or a kayak if you want to head to the private beach... which is a great touch.

We stayed in two rooms, one standard room, which was part of a three storey block. Standard room, quite nice, but nothing special.

The second room we moved to, as we want a nice room was a bungalow on stilts with it's own jacuzzi. A superb room, one of the best during my many trips to Thailand. If you're looking at one of these rooms, try and get one last minute as lots can saved compared to booking online weeks before.

We stayed over NY and went to the gala dinner, which was typically Thai, ok food but pretty dreadful entertainment.... still we got drunk and had a laugh.

I'd recommend the Aana as great hotel for location, beauty and something a bit different, but if you want a very nice meal, head to the Dewa or the Amari - you get top quality service and food there.

Room Tip: Get a Bungalow on Stilts with a private pool - with the extra
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  • Stayed December 2011, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Dootson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aana Resort & Spa

Property: Aana Resort & Spa
Address: 19/2 Moo 4 | Klong Praow Beach, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#14 Spa Hotel in Ko Chang
#15 Top resorts Hotel in Ko Chang
#15 On the Beach Hotel in Ko Chang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Aana Resort & Spa 3.5*
Number of rooms: 71
Official Description (provided by the hotel):
AANA Resort and Spa Koh Chang is located along Klong Praow river with extended private beach is located 3 minutes boat ride (FOC with our wooden Thai style boat shuttle) down the river or kayak by yourself. It provides deck chairs, umbrellas, towels, Bar, Snack Restaurant, toilets, shower and Spa facilities. This resort offers contemporary accommodation with views of the river, pool, garden or mountains. AANA Resort and Spa offers 71 guest rooms 42 Deluxe, 6 Grand Deluxe, 17 Villas with individual plunge pool and 6 Top view Villa with individual plunge pool.They come with a daybed and a TV with satellite channels. Modern bathrooms feature bath and shower facilities. Guests can kayak, or go on a fire fly tour at night. features two full-sized swimming pools - a pool on top of the hill offering spectacular views and another alongside the river The resort also has a fitness center and souvenir shop which offers personalized gifts. Thai specialties can be enjoyed on board the Dinner Boat Cruise. Situated by the river, The Cinnamon serves both local delights and international dishes. A variety of beverages AANA Resort & Spa is a 40-minute flight from Bangkok, followed by a 25-minute ferry ride from Trat’s Aow Thammachart Ferry Pier. ... more   less 
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Also Known As:
Aana Resort And Spa
Aana Resort Koh Chang
Aana Hotel Koh Chang

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