We have blacklisted this Group of Resorts. The entire experience from booking to follow up complaint after our stay was so irritable that it is the worst experience ever for us!!! We got a special pkg for a two night stay at an expo with a 2 months expiry limit. Unfortunately, it was during the big flood last year and we couldn't go. We asked to extend the voucher and got no answer from the mgt. After actively following up, they confirmed to extend it for one month. We booked ourseleves in and after going through much trouble of booking air tix, transportation etc. we were finally there. Then at the reception, they refused to give us our room because we were asked to pay 2000 baht per night in addition first. And then we found out that this was communicated to us via email using very misleading and poor English. We absolutely didn't get what it meant. Anyway, we had to pay 4000 baht in total on top which meant that we were paying the regular price after all. Although the resort staff tried to be helpful, yet, they had to go by the book. So after fussing over this for nearly an hour, we got a room. The resort was a good 4-star standard, although the pool side ones will be better than the Garden view ones which we stayed in. The overall service was good but nothing to brag about. The dusty road leading to the resort from the main road is really bumpy and it was not pleasant at all even riding in a car. Hence, we chose to stay in the resort for 3 meals, the food is quite delicious and reasonably priced. However, the meal we enjoyed most was outside of the resort at a seafood place by the pier which we had to get a car and driver from the resort to take us. The beach area was acceptable. The experience in this property wasn't good enough for us to consider making it back to Koh Chang which involves flying, 1 hr by car and another 20 min via speed boat one way. Upon returning to BKK, I wrote to the GM of the group for the additional charge. She responded immediately and I was quite happy. Then she cancelled our appointment 1 hr before we were due to meet. And two more months had passed, I had yet to hear from her. So no use in complaining. Customers come last for this Resort group.
- Official Description (provided by the hotel):
- SANTHIYA TREE KOH CHANG RESORT (Formerly Panviman Koh Chang Resort) We are in the process of rebranding Panviman Koh Chang Resort, which will be called SANTHIYA TREE KOH CHANG RESORT effective immediately. We look forward to welcoming you to our new Santhiya destination soon! Santhiya Tree Koh Chang Resort is located at Koh Chang, the second largest island in Thailand, only about 300 km east of Bangkok. Santhiya Tree Koh Chang Resort is a traditional Thai retreat majestically set on the stretching fine sandy beach at Klong Prao. Klong Prao beach is not only tranquil but also idyllic for swimming. Not to mention it is one of the most spectacular spot to enjoy the view of sunset. Santhiya Tree Koh Chang Resort nestled at Klong Prao beach, a tranquil part of the island and idyllic for swimming, offering a unique blend of serenity and relaxation within a traditional Thai architectural setting. Great value for money and a unique experience of traditional Thai hospitality. All of the resort’s 50 deluxe rooms are majestically set in a tropical lush garden; it reflects the mood of pure comfort. All rooms feature private spacious terraces, and beautiful back-to-nature style bathrooms. ... more less
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- Also Known As:
- Panviman Resort Koh Chang Hotel Koh Chang
- Panviman Hotel Koh Chang
- Panviman Koh Chang