I have stated at kc grand resort in Koh Chang with 5 friends. We felt relaxed and happy with the facilities. We have stayed one night in garden view bungalows and after we moved to hill side hotel. We liked the fact that every pool is different and therefore interesting. It's not our first time in Thailand but one can definitely rest in kc grand resort.
The only problem we had was an incident that did not make us immediately happy with the level of service. On our arrival we presented booking information done thought www.booking.com we were surprised how much time it took for a member of staff (Saowanee) to sort out the accommodation. But what was really disturbing was her attitude. First she requested credit card details from my friend and we had to call booking.com to explain to her that everything was fine. Anytime we said something she would stand up and walk away to what I believe is little lobby/staff room at the back. When my boyfriend tried to assure her that of there's a problem with the card he can give here his card instead, she she showed her hand to him signalising she doesn't want to listen to him. I couldn't believe how my friends were treated so I decided to talk to her. She showed no interest in what I was saying.
Furthermore, anytime the phone rung, she would show so much annoyance she has to answer it, it made us feel so uncomfortable; we traveled with little baby and her arrogance did not help to make our mind if they restore us for us.
Nevertheless, other members of staff are extremely nice and helpful. Having revived satisfactory email from manager we enjoyed the rest of the stay.
Note to beverages manager: stock some champagne! We ordered champagne cocktails at the pool but there was no champagne. Still there was few champagne cocktails champagne based on your menu.
Thank you for reading!
- Official Description (provided by the hotel):
- Imagine Lush Mountain greenery, a clear blue sky, a refreshing cool sea breeze, sparking turquoise ocean and fine, white sandy beaches. It's paradise on the beautiful island of Koh Chang, just 330 km from Bangkok. It's paradise on the beautiful island of Koh Chang, just 330 km from Bangkok. ... more less
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- Also Known As:
- Kc Grande Hotel Koh Chang
- Kc Grande Resort And Spa
- Kc Grande Koh Chang