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“What a terrible experience at Grand Cabana”

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Koh Chang Grand Cabana
Ranked #52 of 73 Hotels in Ko Chang
Reviewed January 15, 2009

The Grand Cabana is by far the worse hotel we have ever visited anywhere in Thailand. We had one of only two rooms with seaview and had booked to stay for six nights. There was no hot water tap in the bathroom wash basin, only cold water. When we complained they said that the whole hotel was the same without hot water. No telephone in room and old tatty furniture. Worse of all was when we went to go to bed and pulled open the bed linen; it was filthy, disgusting. The sheets were stained with horrible marks. We stayed the night but early hours of the morning the mains power supply failed in most of the resort but whereas other hotels had back-up generators the Cabana's didn't work and so there was no hot breakfast or water or lights. We packed our cases and checked out but, the Cabana had the cheek to charge us 30% penalty for cancelling the next five nights even though they failed in their obligation to provide a suitable standard, clean hotel room. It was worth the penalty to get out of the place. We then went to the wonderful KC Grande Resort for the remaining five nights.

  • Stayed: January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank EBaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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17 - 23 of 53 reviews

Reviewed August 5, 2008

After a trip around thailand we wanted to spent a few days at the beach. We had booked two rooms at this resort . One of the rooms had dirty sheets, the shower didn't have warm water and the two rooms were very humid and smelled absolutely bad.
The very small beach has only some old chairs.
We left as soon we had found another resort..
This is a resort you can better avoid.

  • Stayed: July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Thank bruggeBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2017
Google Translation

  • Stayed: July 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Masha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2017 via mobile
Google Translation

Stayed: May 2017, traveled with family
Thank Nett54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2017
Google Translation

  • Stayed: January 2017, traveled as a couple
    • Cleanliness
    • Service
1  Thank Ильдар Ю
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2017
Google Translation

Room Tip: Если заселяетесь в двуэтажный корпус, то лучше выбрть 2-й этаж. Там более спокойно и тихл
See more room tips
  • Stayed: October 2016, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank burunduk2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2016 via mobile
Google Translation

Stayed: December 2016, traveled as a couple
Thank Sanna j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Koh Chang Grand Cabana

Address: 55/1-5 Mu 4 Tambol | Klong Prao Beach, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Amenities:
Beach Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
#32 On the Beach Hotel in Ko Chang
Price Range: $61 - $75 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Koh Chang Grand Cabana 3*
Number of rooms: 84
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Also Known As:
Grand Cabana Hotel

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