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“Nice room, nice massage but no beach”

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Ramayana Koh Chang Resort
Ranked #13 of 73 Hotels in Ko Chang
Certificate of Excellence
Reviewed February 24, 2012

We were staying here for a night on our way to Koh Kood. The room is quite nice. Wooden floor, nice comfy bed and rathe small bathroom. The style is more like bungalows. Each bungalow has its own terrace. The massage is good. It is definitely for a family type of holiday. The only thing missing is the beach. The location is not by the beach. The resort does provide a shuttle to the beach. The location is not near anything, so you have to dine in the resort too (which is okay if they do have excellent food. But this one is passable). I guess we just would like to have a chice to dine in or out. No internet in the room. Free wifi available at the lobby. Other than that you have to pay for the internet. It's alright to stay a night or two.

  • Stayed: January 2012, traveled as a couple
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Thank jbdl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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210 - 216 of 563 reviews

Reviewed February 9, 2012

Spend 3 nights my with family in one of Villa. I must agree the hotel has a wonderful ambiance. Lots of greenness. But I must agree with a recent contributor that we were indeed expecting something better after looking at pictures in the website. Our experience at the Villa was not a pleasant one - there were a number issues (Tony - the manager promised to look into it), the main being its location being in close proximity to a public road (extremely noisy). I believe the non-villa rooms are not affected. Breakfast buffet was quite modest but room service prices were pleasantly not overpriced. Location, pity not a beach hotel - but since I rented a Van ...it was not so much an issue.The staff were great and extremely helpful.

  • Stayed: December 2011, traveled with family
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1  Thank khoeho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2012

Very nice hotel, although not on the beach provides shuttle transportation and also transportation to and from airport good breakfast thai and western,very friendly staff, make efforts to speak and understand English .very relaxing atmosphere beautiful gardens techno music some days very loud destroying the peaceful atmosphere

  • Stayed: December 2011
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2  Thank trotamundosAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhoranin S, General Manager at Ramayana Koh Chang Resort, responded to this reviewResponded January 7, 2012

07 January 2012
Dear trotamundoAmsterdam,

Warm greetings from Ramayana Koh Chang!

Thank you for sharing your comments through TripAdvisor. We welcome guest comments and accept them as a measure of our performance.

Please accept our apologies if there were certain things that were not to your liking. A plan to further improve the resort facilities is on the way to meet the changing needs of our clients. Please do give us another chance to be of service to you and I will personally handle the arrangements you require.

Thank you and happy holidays!

Sincerely,
Dhoranin Siripattanodomsakul
Executive Assistant Manager
dhoranin@ramayana.co.th

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2011

There's nothing actually *wrong* with Ramayana and I feel slightly guilty giving it three stars...but we assumed from the website and price that it was going to be a little boutiquey kind of place and we couldn't have been more wrong. It's a pretty big package tour type hotel located in a neither-fish-nor-fowl area of Koh Chang (though there are hourly songthaews to the beach and you can hire scooters) and all the other guests were...well, old, and we're not. The rooms were lovely, the minibar ludicrously cheap and the 'activity schedule' packed (if you like that sort of thing) but we paid about 10x more than we could've at a cabana down the road. The food was definitely passable but the nightly entertainment dreadful - you'll want to go somewhere else in the evenings unless you like retiring to bed with bleeding ears! Lonely Beach, around 6km away, is not lonely at all and much better for food, nightlife, etc.

  • Stayed: December 2011
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Thank HalfWomanHalfShark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhoranin S, General Manager at Ramayana Koh Chang Resort, responded to this reviewResponded January 7, 2012

07 January 2012
Dear HalfWomanHalfShark,

Warm greetings from Ramayana Koh Chang!

Thank you for sharing your comments through TripAdvisor. We welcome guest comments and accept them as a measure of our performance.

Please accept our apologies if there were certain things that were not to your liking. A plan to further improve the resort facilities is on the way to meet the changing needs of our clients. Please do give us another chance to be of service to you and I will personally handle the arrangements you require.

Thank you and happy holidays!

Sincerely,
Dhoranin Siripattanodomsakul
Executive Assistant Manager
dhoranin@ramayana.co.th

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2011

Overall I was very pleased with the hotel. The facilities were good, staff very friendly and a decent breakfast. However I was appalled by the Gala Christmas Dinner we were forced to pay and subsequent service from the Manager.

We paid nearly £200 on a compulsory dinner for Christmas Eve, the food was awful and they made 1 turkey to share between about 60 people. They were serving parts of the turkey we would normally give the family dog! The hotel also had the cheek to add 25% the normal drinks prices. On complaining about this I was given normal prices but asked to keep it quiet in case other guests complain!

On complaining to the manager, Tony, he said the dinner was compulsory and it is the hotel policy not to refund. I also complained to Head Office but with no avail. All Tony's response was that every hotel does these gala dinners and it is our choice whether we attend or not. On complaining further we were offered £20 to spend at the pool bar but not much in return for what I consider a theft of £200.

I think this is a terrible attitude and a very short sighted view. Hopefully the hotel will change it's policy in the future.

  • Stayed: December 2011, traveled with family
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2  Thank drcompt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhoranin S, General Manager at Ramayana Koh Chang Resort, responded to this reviewResponded January 7, 2012

07 January 2012
Dear drcompt,

Warm greetings from Ramayana Koh Chang!

Thank you for sharing your comments through TripAdvisor. We welcome guest comments and accept them as a measure of our performance.

Please accept our apologies if there were certain things that were not to your liking and do give us another chance to be of service to you and I will personally handle the arrangements you require.

Thank you and happy holidays!

Sincerely,
Dhoranin Siripattanodomsakul
Executive Assistant Manager
dhoranin@ramayana.co.th

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 23, 2011

Ramayana is a great place to stay if you want some peace and quite away from the busy Ko Chang beaches. The room was comfortable and clean, and the staff extremely friendly.

The food was good but not amazing and the restaurant too playing too loud music and badly placed by the road.

The jacuzzi didn't work and no effort was made to fix it.

Was disappointed by the fact that you have to pay for wi fi in your room and the common, free Internet was down constantly.

  • Stayed: January 2011
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Thank Gordon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhoranin S, General Manager at Ramayana Koh Chang Resort, responded to this reviewResponded December 27, 2011

27 December 2011
Dear Gordon C.,

Warm greetings from Ramayana Koh Chang!

Thank you for sharing your comments through TripAdvisor. We welcome guest comments and accept them as a measure of our performance.

Please accept our apologies if there were certain things that were not to your liking. A plan to further improve the resort facilities is on the way to meet the changing needs of our clients. Please do give us another chance to be of service to you and I will personally handle the arrangements you require.

Thank you and HAPPY NEW YEAR 2012!

Sincerely,
Dhoranin Siripattanodomsakul-TONY
Executive Assistant Manager
dhoranin@ramayana.co.th

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2011

The hotel is in an awkward and slightly isolated position. Rooms are nice and have the cheapest minibars in the world (cheaper than the local shops!). We didn't spend a lot of time there, we hired bikes and went down to better areas for the beach. We wish we'd booked just one or two nights and then moved to somewhere better located, and cheaper. This appears to be mainly a package tour hotel, with people of a certain age, for a younger, hipper scene, go elsewhere. The nightly 'entertainment' is awful.

  • Stayed: December 2011
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Thank Fruitus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhoranin S, General Manager at Ramayana Koh Chang Resort, responded to this reviewResponded December 20, 2011

Dear fruitus,

Good day! Thank you for sharing your feedback through TripAdvisor.Our resort is located in famous of Klong Praow, with lots of bars, restaurants around. We also provide free shuttle bus service to our guests that can take them to beach and waterfall.

We are glad you had a great stay with us. On your next visit to Koh Chang, we hope to welcome you back again at the Ramayana Koh Chang Resort & Spa.

Best regards,
Dhoranin Siripattanodomsakul
Executive Assistant Manager
E-mail: dhoranin@ramayana.co.th

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramayana Koh Chang Resort

Address: 19/9 Moo 4, Khlong Prao, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Top resorts Hotel in Ko Chang
#11 Spa Hotel in Ko Chang
Price Range: $51 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ramayana Koh Chang Resort 3.5*
Number of rooms: 65
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Also Known As:
Ramayana Koh Chang Hotel Koh Chang
Ramayana Resort Koh Chang

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