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“good resort but not quite the location” 4 of 5 bubbles
Review of The Aiyapura Koh Chang

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The Aiyapura Koh Chang
Ranked #25 of 72 Hotels in Ko Chang
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“good resort but not quite the location”
4 of 5 bubbles Reviewed July 21, 2013

resort is great with good private bay and free canoeing and mountain biking. breakfast was good . no complaints on the food. minivan service is good but only till 7 PM. so if you want to stay up late in the 'happening' part, then need to take a cab back. resort is great for family and ppl looking for time away from the crowd. but there is nothing much to see outside the resort. its relatively far from the main 'happening' beaches i.e white sands beach. so good resort but not really the location if you want to stay near the popular beaches of Koh Chang.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Shreeya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiwat-Furama, General Manager at The Aiyapura Koh Chang, responded to this review, July 24, 2013
Dear Khun Shreeya R.
Good day from Koh Chang,

We would like to take the opportunity to thank you for taking out your precious time in reviewing our Hotel, and providing your comments. We are glad to hear that you enjoyed our activities, Breakfast, food and superb service from our well trained staff. It is always gratifying for the whole team to receive these positive comments.

At the same time. We are sorry to read that you were not satisfied with our location. Please note that here at Aiyapura Resort & Spa, Koh Chang, appeals most to people who looking for a private location away from the bustle of the tourist areas. If you read the many reviews in Trip Advisor you will see that most people are appreciate the beautiful views of the lagoon, the mountains, the extensive gardens and our peaceful location with a private bay.

Once again thank you for sharing your feedback and I hope to have another opportunity of welcoming you back to the resort again in the near future.

With kind regards,
Chaiwat Piriyapada
General Manager
Aiyapura Resort & Spa, Koh Chang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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333 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
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  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
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English first
Pattaya, Thailand
Level Contributor
11 reviews
6 hotel reviews
3 of 5 bubbles Reviewed July 15, 2013

We booked the hotel via Asia Rooms and against the normal rate we believed that we had made a good choose and the ratings were good. When we arrived it to forever to check-in as they need a copy of the booking confirmation which we had on the iPad, but wanted a printed copy. Anyway, check-in and went to our room, well the bathroom had seen better days and the toilet had been leaking, which they fitted adding more and more mastic. As you will see it leak everything as the mastic had gone brown. So my girl friend went to spa and I headed to the bar. Beer selection was limited to Singha and Heineken and at £3 a bottle it was not cheap. Had a good evening meal. Breakfast, what can I say but it was one of worst I have every had in a Thai hotel. Would I stay there again, no.

Room Tip: Remember it rains nearly every day except a few weeks around Christmas time
See more room tips
  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiwat-Furama, General Manager at The Aiyapura Koh Chang, responded to this review, July 17, 2013
Dear Tonyhome21,
Good day from Koh Chang,

Thank you for taking the time to share your feedback during your 1 night staying with you at the Aiyapura Resort & Spa, Koh Chang recently on 16th-17th June, 2013. We are pleased to know that you enjoyed our Aiya Spa and the Dinner. Thank you for pointing out regarding the leaking in the toilet and breakfast quality the next morning on your departure date. I am sorry that your experience did not meet your expectations and in that regard allow me to express my sincerest apologies.

We, at Aiyapura, strive to provide the highest standard of service therefore your feedback is invaluable to us. Please rest assured that we have taken good notes of your comments regarding the leaking in the toilet (this has been fixed after your departure) and breakfast quality. We can assure you that we have fixed the issue in the meantime and looking into appropriate measures to address the problems to related departments in order to avoid this happening in a future.

We appreciate your time in sharing your concerns, and we do hope that you will give us the opportunity to welcome you again in the near future.

Sincerely,
Chaiwat Piriyapada
General Manager
Aiyapura Resort & Spa, Koh Chang,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 9, 2013

My family and I had a great time at Aiyapura where we rented the Royal Pool Villa. The staff was very professional and accommodating.

Unfortunately I had a mishap the first night and wounded my leg really bad so there wasn't enough bathing in the pool.

All in all I would recommend any family with kids to go there.

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MYazd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiwat-Furama, General Manager at The Aiyapura Koh Chang, responded to this review, July 17, 2013
Dear MYazd,
Good day from Koh Chang,

Thank you very much for taking the time and write a review. We are very happy to read that you and your family had a wonderful stay with us. Please accept again our apologise that you had a un expected accident by the pool in the first night.

Thanks for reporting the issue with the space in the inroom private pool. That' s very useful and we will look into this right away.

Thanks again for sharing your experience and we are looking forward to welcome you all back to Aiyapura soon again.

Thank you & Best regards,

Chaiwat Piriyapada
General Manager
Aiyapura Resort & Spa, Koh Chang,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falkirk, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 9, 2013

I booked a late deal to stay at this fantastic resort whilst staying with my friend in Pattaya. I have to say how happy I was with both the price, and quality of the resort. Its only about a 5 minute drive from the ferry. Checked in quickly, and the view from the restaurant behind the check in was stunning.

Top notch accomodation that you would get from most 5 star hotels in Europe, but with a better view!

Spent the next two days chilling in the infinity pool, having some food and drink and playing with my friends wee girl in the pool.

The island itself is really nice and chilled out. The main town is just nice, and I recommend the fire show on the beach and the bbq.

Will be back - first class place!

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dtabbit77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiwat-Furama, General Manager at The Aiyapura Koh Chang, responded to this review, July 17, 2013
Dear Dtabbit77,
Good day from Koh Chang,

Thank you very much for sharing your experience. We are very happy top read that you enjoyed your stay with us here in Koh Chang so much and that you plan to be back again to South East Asia and Aiyapura Koh Chang in the near future. We are pleased to share your kind compliments with the whole team. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation.

We do hope to have the pleasure in welcoming you back soon again.

Thank you & Best regards,

Chaiwat Piriyapada
General Manager
Aiyapura Resort & Spa, Koh Chang,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 8, 2013

Stayed here with my 2 grown up sons and daughter in law and on arrival realized we'd found a little gem. The service from start to finish on out trip was fantastic. I have read some other reports on here saying the place was dated and dirty and can only imagine they must be confused because it was, in my opinion a spotlessly clean perfect holiday destination and one I will most definitely be returning too. Its off the beaten track but thats what makes it so fab as the resort itself gives you everything you need and if you want something a bit more lively you can hop on the free shuttle bus to go into white sands where there a good selection of bars and restaurants. If you miss the bus back you can easily hop into a cab for the ride home for the equivalent of about 4 euro. The service was top class and the food fantastic, very reasonable in price and they had a great selection.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mairead M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiwat-Furama, General Manager at The Aiyapura Koh Chang, responded to this review, July 17, 2013
Dear Mairead M,
Good day from Koh Chang,

Thank you very much for taking the time to review our resort. It's a great pleasure to read that you fully enjoyed your stay and that you choose the right place for your vacation in Koh Chang.

We are happy to share your review with the whole team and we are all looking forward to be able to welcome you and your family back soon again.

Thank you & Best regards,

Chaiwat Piriyapada
General Manager
Aiyapura Resort & Spa, Koh Chang,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
77 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed June 7, 2013 via mobile

We went to this hotel in April and hot the royal pool villa, we had the shuttle bus picking us up from the port and had a nice Thai tea welcoming us...
After 20 minutes we checked in and had our room, the bedroom was nice and have private pool with an outdoor seating area ( seating room with aircon )...
The toilet was a big problem because it was tooooo old and the shower shaped as a heart somehow, and have an extra shower room and the toilet in another room....
The hotel offers a free mountain bike every day, and we tried it but couldn't even get to the Main Street because it was soooo freaking far.

The hotel is a big zoo having monkeys and birds in many kinds wondering around...

The disappointment in the hotel was:
1. Service not that good and lazy.
2. The resort is not quit at night having all these animals and birds.
3. Have a looooot of bugs in so many kinds.
4. The hotel is not even near the white sand beach or lonely beach and need to rent a car or just go with shuttle which finishes at 7 Pm.
5. Had a problem in the air con and couldn't fix.

I liked it but don't think in going again.

  • Stayed April 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Remo E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiwat-Furama, General Manager at The Aiyapura Koh Chang, responded to this review, July 17, 2013
Dear Khun Rami E,
Good day from Koh Chang,

Thank you very much sharing your experience after your recent stay with us. We are very pleased that you enjoyed the Transportation, Welcome arrangement, Rooms and the resort's atmosphere.

We appreciate your feedback regarding the Hotel location at Aiyapura Resort & Spa, Koh Chang, We are in a private bay 15 minutes away from the bustle of White Sand Beach. What makes a better hotel depends on what you look for in a hotel. If you value tranquility, privacy and traditional luxury with the beautiful views of the lagoon, the mountains and our extensive gardens then we may be what you are looking for.

We also thank you for pointing out the "little things". This is very useful and will help us to improve this area we will look into this right away.

Once again I personally thank you for your kind comments and look forward to welcome you again soon.

Best regards,

Chaiwat Piriyapada
General Manager
Aiyapura Resort & Spa, Koh Chang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pattaya, Thailand
1 review
5 of 5 bubbles Reviewed May 17, 2013

Beautiful resort with an EXCELLENT service , free kayaking and Mountain Bike to used.
Nice swimming Pool and Kids playgroud. Free wi-fi and GYM. Free shuttle bus going to White Sand Beach by schedule. Quiet place to relax good for Fanily outing if you want a place to relax Aiyapura Resort & Spa is the best place to relax..

Room Tip: Booked Premier Room Beach front
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stella B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiwat-Furama, General Manager at The Aiyapura Koh Chang, responded to this review, May 19, 2013
Dear Khun Stella B.,
Good day from Koh Chang,

Thank you for your recent stay here at Aiyapura Resort & Spa, Koh Chang, Our Team is glad to hear that you loved and enjoyed your stay overall, It gives me great pleasure to share your compliments with all our associates, who will feel extremely proud to see their efforts are being recognized.

It has been our pleasure to take care of you. We look forward to have a chance to serve you and your family again in the near future.

Thank you & Best regards,
Chaiwat Piriyapada
General Manager
Aiyapura Resort & Spa, Koh Chang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Aiyapura Koh Chang

Property: The Aiyapura Koh Chang
Address: 29 Moo 3 | Klong Son Beach, Ko Chang 23170, Thailand (Formerly Aiyapura Resort & Spa Koh Chang)
Location: Thailand > Trat Province > Ko Chang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#11 Luxury Hotel in Ko Chang
#16 Spa Hotel in Ko Chang
#17 On the Beach Hotel in Ko Chang
#18 Top resorts Hotel in Ko Chang
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Aiyapura Koh Chang 4*
Number of rooms: 87
Official Description (provided by the hotel):
We are Pet Friendly Resort- Situated in the Gulf of Thailand is a tropical island paradise, affectionately called Koh Chang or in English, Elephant Island. Koh Chang is the second largest island (429 square kilometres) in Thailand after Phuket. Despite its size Koh Chang is quite undeveloped. It is a picturesque island of virgin rainforest, untracked jungles, high mountains, spectacular coastlines, fine white sandy beaches, clear blue sea, colourful corals, breathtaking waterfalls and an abundance of marine life. Aiyapura Resort & Spa Koh Chang is an independent hotel located on a forty acre beach-front property in Klong Son Bay. Beautiful Thai style villas and suites are surrounded by green tropical gardens with ocean views, set around a large 30 metre leaf shaped swimming pool. We offer the perfect natural environment for rest and relaxation, and a well-located base to explore all the activities Koh Chang has to offer. Koh Chang can be reached from Bangkok by direct flight in only 45 minutes, or in 5 hours by car or the hotel van service.Only 5 minutes from the ferry pier (many high end resorts are up to 1 hour from the pier) and White Sand Beach is easily accessible with the hotel shuttle bus. ... more   less 
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Also Known As:
Aiyapura Resort And Spa
Aiyapura Resort Koh Chang
Aiyapura Hotel Koh Chang

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