If you're used to small boutique hotels with a character (like us), this hotel will be overwhelming, due to its size, catered to the masses. After our first night however, the friendly staff, excellent kitchen and beutifull private beach made us extend our stay with two more nights.
We've had mixed experiences with the front desk staff. Our last minute booking totally freaked out the receptionists which did not make us feel welcome. Our request to extend our stay for thesame low rate was however granted with a welcoming smile. Things went very wrong on our check out on august 14th, we were advised by front desk receptionist thippawan to leave the hotel at three o clock the latest in order to be able to catch the ferry on time and get a van to bkk airport. We therefore cut off our last day of vacation, had our lunch in the spa to save time and asked her, upon her advice, to order a 'taxi' for 70 baht at three o clock. The taxi arrived 25 minutes late. When questioned, Thippawan first tried to turn our story around by saying we had turned down an earlier cab at 14.15. Finally, she explained that our cab was a tongsew, and not a private one and therefore a fixed time of departure could never be guaranteed. When confronted, she agreed that she should have informed us beforehand and not afterwards of the various means of transportation and the specifics of each. When we asked if we would now still be able to catch ourferry, the answer was no, as the ferry would leave at 15.45. This really upset us. We asked for a solution, ie a transfer offered by the hotel,but this was not offered. We finally got into our tongsew, and believe it or not, we made it on timeat the pier where the boat only would leave at 16.00. Frustratingly, we saw an empty Amari van that had also just arrived from the hotel. All this stress could have been avoided if the reception would have the correct information about the ferry times, not have rushed us without a reason, provide us with the optionof a van, and inform us upfront about the fact that tongsews do not have a guaranteed time of departure.
All in all, a sad end of a great stay at the Amari hotel, which was however a little daunting at first due to the many russian and israeli guests (which means: fight for your right at the breakfast buffet).
- Official Description (provided by the hotel):
- Discover the wild beauty and peaceful setting of Koh Chang, one of Thailand's best-kept island secrets, at The Emerald Cove Koh Chang. This five-star Koh Chang resort on set on secluded Klong Prao Beach offers 165 rooms and suites, all with views of either the sea to the west or the jungle-covered hills to the east. While the soothing modern Thai interiors of the rooms and suites tempt you to relax inside, Koh Chang adventures await just outside your door. ... more less
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- Also Known As:
- Amari Emerald Cove Koh Chang Hotel Koh Chang
- Amari Emerald Cove Hotel