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“Beautiful location, lovely staff, owners don't give a "s***"”
Review of Rock Sand

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Rock Sand
Ranked #25 of 106 Ko Chang B&B and Inns
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Beautiful location, lovely staff, owners don't give a "s***"”
Reviewed November 28, 2013

The location is great and although the hike with bags it seems worth it for the views!
The staff very friendly and helpful very nice !
Rooms we had a double fan so don't expect huge standards for good price however the bed was as hard as lying on the floor!
We asked at reception if they possibly had any quilts or mats or anything to just make a little bit softer! Owner who spoke English ignored the staff who found it difficult to understand us, when we approached her and said is there anything we could use to make it a little more comfortable she looked grumpy and responded " we have never had complaints before" then walked off!
Rude!!! No customer service, we were going to stay a week but decided after her approach not wanting to look after her paying guests that we would checkout the next day! Rubbish night sleep!!!
Also coincidently 3 mattress outside the rooms ,hmm

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank littlechick90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RockSandKohChang, Owner at Rock Sand, responded to this review, December 5, 2013
We hope you found a bed to your liking. We know how difficult it is for all the different wishes people have. And yes our staff is very friendly and nice, I dare say it reflects the attitude of us, the owners. The staff appreciate us as much as we appreciate them. Normally people compliment us on the total package at Rock Sand.
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119 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
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English first
England, Essex
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed November 23, 2013

Stayed 2 nights mid November.
Arrived at the 7/11 next to the KC hotel with suitcases and gave Rock Sand a call asking if they could pick us up in their boat. We probably should have given them some notice but within 5 minutes they had arrived to pick us up from the beach outside the KC. Great start and it didn’t seem at all like we’d put them out. I imagine getting to use the boat is a nice change from the daily work routine, beats mine anyway.

Room was a good size and clean, good aircon and not too loud, few English tv channels.
Had a great view of the sea & was exactly as we'd pictured.
Didn't hear a thing from adjourning rooms so again that was good, only thing we could hear was the sea.
Only negative I could think of was that the ceiling could've done with a fresh coat of paint, not exactly anything to cry about is it.

Breakfast was included which was good, usually just had some juice, jam on toast & fruit.
We also ate lunch there a couple of times which again we found very good.

On check out we were given a boat ride back to the beach front of the KC ready to get our transfer back to Bangkok.
Location was fine for us, yes it’s a walk to restaurants but it’s only a short distance and anyway it’s located on the best stretch of beach at the White Sands area.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank Dave_Essex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki
Level Contributor
3 reviews
Reviewed October 21, 2013 via mobile

The location was unique, maybe a little bit too much, the main problem is the access about 1 km walking through beach. Forget suitcases or arrange a boat transport. As an isolated place you can expext problems with basic things, like very limited water in shower and for activities you have to always walk long way. Anyway, the rooms are ok, place is on the beach and wifi was working well.

Stayed October 2013, traveled as a couple
Helpful?
Thank Vesa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred M, Owner at Rock Sand, responded to this review, November 7, 2013
"The location was unique" is the start of the review and it ends with "the place is ok" (understatement). The uniqueness: the location, the access and the charm. It is a 500 meter walk over the beach, and yes, when it is a (very) high tide and storm we are hard to get to, call us and we will help. High tide AND storm is about ten days a year, all the other days, 350?, the tide is not extra high and not a storm, it is a great walk over the beach. Yes, still 500m and that is where the charm sets in. Isn't that the charm of arriving/being at a place where friendly staff makes you feel at home, that has clean rooms, cheap and expensive rooms, a good restaurant and peace and quiet with the shops and noise at least 500 meters away or 500m close by if you want it? You (will) love it or hate it.
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Raleigh, North Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 1, 2013

We booked this hotel based on the information online and the pictures and video it was nothing like that!! Access to this hotel is by the beach only, which sounds great unless the tide is in and you have to wade through the water! The rooms were terrible a double bed was two singles pushed together, There was no hot water and the icing on the cake ants in the bed. We had to find a hotel at 12am at night this place was disgusting!

Stayed September 2013, traveled with friends
Helpful?
1 Thank cashewmama2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred M, Owner at Rock Sand, responded to this review, October 15, 2013
I am sorry you lost your key in the middle of the night, after your night out, and went to find an other hotel. In the morning you confronted us with your complaints and your moving. Nearly all our customers want to stay longer.
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Kaohsiung, Taiwan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 5, 2013

There 3 non air-con room have a better view of the beach and sea. Excellent for chilling out in the evening or watching sunset. However the restaurant menu was slightly expensive. We got beers from 7-11 and a long walk on the beach back to our room.

Note: Have a hand lamp with you, it's get dark on when you have to walk back from the main road onto the beach

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
1 Thank SCX2000SR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang Island, Malaysia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 27, 2013

We hadn't booked accommodation when we arrived in Koh Chang, unsure of what would suit for two adults and two young kids. Walking along White Sand Beach we viewed a couple of places but Rock Sand stood out, for its location and for its friendly staff, and for the fabulous rooms overlooking the beach. We took two fan rooms, with balconies and double beds, one for us and one for the kids to share. This worked well as we could sit downstairs in the evening while the kids were upstairs sleeping. The rooms were spacious and clean, with awesome views and an amazing roar from the wild waters that smash up to the base of Rock Sand. It was a bit deafening the first night bit we got used to it.

Small things made this place enjoyable. Toilet paper, towels, mosquito nights, beds made each day, hand soap, shampoo and body wash in the communal bathroom. There were toys downstairs for the kids to play with and an inflatable trampoline to bounce around on on the sand and in the water. We also loved that the place gets kind of cut off at high tide so each evening everything quietens down as no one can pass.

We stayed six nights and being low season there was a generous discount on both rooms. The staff was friendly and attentive and the children were warmly welcomed, always a plus when travelling with kids.

  • Stayed June 2013, traveled with family
    • Value
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Helpful?
Thank Libby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiev, Ukraine
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 11, 2013

It was our third time in Koh Chang, all on the White sand Beach, but at different resorts. We traveled as a couple. Last year we were strolling down the beach looking for nice plaecs to go to next year. We approached the staff and asked to be shown the rooms as I told them we were thinking to may be come there the following year. the staff were friendly and showed us the facilities. We opted to come to this place and never regret it. We chose room 14 - one of the three rooms sharing the balcony, for its amazing views of the sea and for it having been renovated just few months before. The room was very cosy, cleverly equipped, with plenty of room on the woden shelves for clothes and bags, nice large bed. Important - the room had tinted window with a sliding firmly adjusted mosquito net - great help if you want to sleep at night with an open window, since mosquitoes are really thirsty at night. The bathroom was clean, and with convenient and new tub and shower. The aircon cleverly mounted on the top 'round the corner' from where we slept - so no direct blow when you are in bed. The balcony is very spacious and equped with individual fans for each room place. The breakfast was OK, the kitchen was versatile, and the staff rather friendly - despite sometimes difficulties in getting English. If there were any minor problems to resolve - those were dealt with by the staff quickly and efficiently. We stayed during rainly season - so the hotel provided us with free umbrellas to pick up at reception every time we left the hotel for the village walk. Room service and hotel management in general were perfect. We were thinking of finding any setbacks in our stay afterwards - and we could not. Thank you, Fred & Annalies for our superb stay at your place. Will definitely come again, might be even sooner than we think!

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Valeri P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rock Sand

Property: Rock Sand
Address: 102 White Sand Beach/Haad Sai Khao, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #25 of 106 B&Bs / Inns in Ko Chang
Price Range (Based on Average Rates): $
Number of rooms: 22
Official Description (provided by the hotel):
Rock Sand's location right over the sea with it's view, specially sunset, makes a stay there, long or short, after your trip around Thailand or Cambodia, worthwhile. We offer quiet and peaceful surroundings very close to the busy and commercial part of White Sand Beach, Koh Chang. ... more   less 

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