The location is great and although the hike with bags it seems worth it for the views!
The staff very friendly and helpful very nice !
Rooms we had a double fan so don't expect huge standards for good price however the bed was as hard as lying on the floor!
We asked at reception if they possibly had any quilts or mats or anything to just make a little bit softer! Owner who spoke English ignored the staff who found it difficult to understand us, when we approached her and said is there anything we could use to make it a little more comfortable she looked grumpy and responded " we have never had complaints before" then walked off!
Rude!!! No customer service, we were going to stay a week but decided after her approach not wanting to look after her paying guests that we would checkout the next day! Rubbish night sleep!!!
Also coincidently 3 mattress outside the rooms ,hmm
- Official Description (provided by the hotel):
- Rock Sand's location right over the sea with it's view, specially sunset, makes a stay there, long or short, after your trip around Thailand or Cambodia, worthwhile. We offer quiet and peaceful surroundings very close to the busy and commercial part of White Sand Beach, Koh Chang. ... more less