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Bryant O

Bangkok, Thailand

3876

Typical situation of taking advantage of foreigners and laughing about it.

Name: Typical situation of taking advantage of foreigners and laughing about it.
Item: The Tropical Beach Resort
Rating: 1
Author: Bryant O

Review of The Tropical Beach Resort

Reviewed March 29, 2013 via mobile

After many years living in Thailand I'm shocked what is becoming acceptable in guesthouse etiquette. Rudeness, lack of services! Sure, years ago we had that in "the land of smiles," but it was cheap... Now it's not. This hotel is 1500 baht per night. Hello travelers that is not cheap in Thailand! Its medium... This property is far from everything and after you travel down the dirt road for what seems like hours (you won't be leaving cause that trip alone is exhausting)you are met by people who speak little Thai nor English. There is no pool on the grounds! The beach is covered in rocks and garbage because instead of cleaning the workers are playing Facebook. I checked out after 5 hours because the power was out at the guesthouse. They explained in khmere that the whole island was without power and to be patience. Which I was, for about 5 hours. But as a dark night was approaching, I decided to call the next hotel and asked if they had power and they did:) when I complained they said " too bad" deal with it. Then when I spoke Thai (and a little Khmer) and explained that I live in Thailand they agreed to refund me the money back, which they did in cash. But now I'm dealing with a booking company because the hotel reported to them that I was a "no show" and charged my card....After many years living in Thailand I'm shocked what is becoming acceptable in guesthouse etiquette.
Rudeness, lack of services!
Sure, years ago we had that in "the land of smiles," but it was cheap... Now it's not. This hotel is 1500 baht per night. Hello travelers that is not cheap in Thailand! Its medium...

This property is far from everything and after you travel down the dirt road for what seems like hours (you won't be leaving cause that trip alone is exhausting)you are met by people who speak little Thai nor English. There is no pool on the grounds! The beach is covered in rocks and garbage because instead of cleaning the workers are playing Facebook.
I checked out after 5 hours because the power was out at the guesthouse.
They explained in khmere that the whole island was without power and to be patience. Which I was, for about 5 hours. But as a dark night was approaching, I decided to call the next hotel and asked if they had power and they did:) when I complained they said " too bad" deal with it. Then when I spoke Thai (and a little Khmer) and explained that I live in Thailand they agreed to refund me the money back, which they did in cash. But now I'm dealing with a booking company because the hotel reported to them that I was a "no show" and charged my card. These people are scammers as far as I'm concerned. The power came on as I drove away. The is a way for the hotels to save as much money as possible, the power was out no where else but on this property.

This is bad management and travelors should not support these kinds of habits here in Thailand. especially as we merge into the Asian community. These companies need to learn to do business the "Right way" and not the greedy way.More

Date of stay: March 2013

See all 109 reviews

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More Reviews

OnceBitten1960 wrote a review Feb 2013
12 contributions7 helpful votes
Lovely Beach Front Room-slightly off the beaten track.
We stayed here for 9 nights in Jan 2013.
We had a beach front room with views over the beach/sea,which was lovely.
The rooms are large spacious and have everything you need, hot showers,fridge,safe and TV ( didn't use TV). The room was serviced/cleaned every day with all towels and bedding changed.
Breakfast was included for the £25 per night we paid, buffet and not over interesting but you could always find something to eat, fresh fruit ,coffee toast, scrambled eggs and an Asian selection.
We ate in the restaurant a few times and found the food to be of a good standard and plentiful and not that expensive, we have paid more in other areas in Thailand.
The only slight down side is that the hotel is off the beaten track so without the use of a moped or taxis(which we thought a tad expensive) or if you like to a long walk, you are a little stuck on the resort, that said if peace tranquility is what you want then this is ideal. We loved it!
We did take taxis into Bang Bao pier a few times, if you do then the Buddha View is worth a visit, great food and very nice ambience.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MissLee_ding wrote a review Feb 2013
66 contributions5 helpful votes
stay here if you want seclusion
I travelled with a few friends -- we had two "garden view" (standard/superior) bungalows.

We found this to be a great place, and only want to say this, in case you're expecting 5* resort (there's a posh facility next door):

Driving from the ferry pier seems to take you to the furthest end of the island -- which is true! Management lost our reservation details but shuffled things around for us, added the extra bed that we had emailed about. The transfer service from the pier dropped us off at the end of the road... and the resort was about 500m further down the beach (or more, down a winding and uneven backroad). Resort staff are unobtrusive, the restaurant seems to operate at a slow&sleepy pace. There was a garbage bin in front of the next bungalow, and I don't know how its occupants dealt with the foul smells! The beachfront is rocky and unsuitable for bathing, although great for anyone who wants to explore the seafloor at low-tide.

We walked about 400m west (to the right) for a bathing-beach, borrowing the chairs from another resort (buy a snack or a drink). There are quite a few dining options along the BangBao beach; for more choices, the village at Lonely Beach is only a 60-70B taxi ride away. We had stuff for the mosquitoes, which took care of the critters. Staff helped call a taxi for us, if the driver has a card and you have a mobile number, you can book your own rides into the village or over to busier beaches. There is a tour service, offering all the things that others on the island advertise; nothing special. You can pay in cash, or with a foreign-issued credit card.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Solvang446 wrote a review Jul 2012
354 contributions25 helpful votes
Don't choose this
I travelled with my daughters, 25 and 13. We had two bungalows. Seaview, but not worth it. What was ok with the resort was that the people working there was very kind.
But the bungalows was not clean and it was a lot of insects there.
The beach was not for bathing. The beach at the left side, Grand Lagoona, was great. By climbing a little we could go there by following the sealine. But otherwise, the staff told us it would take about 20 min walk and costed 50 TBH. No beds there. The other hotels beaches on the right side was also better.
The resort offer transport, but it is overprised!
It's a place with free internet, but mostly it did't work.
The restaurant closed after 8:30 PM. After that it was no staff at the resort.
After a short time we left the resort and went to Amari Emerald Cove, and it was like going from hell to heaven:)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
aya-bangkok wrote a review Jul 2012
21 contributions4 helpful votes
great hotel
nice hotel with good facility . hotel people are nice , room ( pool access) are nice . only one problem is hotel is far from pier .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Trainlovers2 wrote a review May 2012
9 contributions9 helpful votes
Nice but isolated
We knew little about the layout of Ko Chang so it was not the fault of the hotel that we felt a bit isolated. The hotel pool more than made up for the lack of a nice hotel beach but not being able to walk to other beaches was a disappointment. The hotel management was helpful with suggestions for getting around although the options were limited to taxis and motorscooters and as the roads are steep and narrow the latter was not an attractive option. We had a superior room looking out towards the ocean. The room was beautifully clean and the bed comfortable for us although quite firm. The only negative was being woken a couple of times during storms when for some reason the room's vestibule light went on. The breakfast buffet was very good with lots of options. Definitely a good value hotel that provided a pleasant and peaceful environment .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.