The management in this place are truly abysmal. We were overcharged on the bill and then when we queried it they called the police! I get the feeling that this happens a great deal as the police were somewhat bored by the whole thing and were apologetic to us and the matter was sorted - but the resort management never showed their faces. The poor receptionist had to try and sort the matter, and he was obviously not charged with enough responsibility to make decisions. The management were hiding from us all the time, although they were nearby! The manager/owner (?) just was not interested in hearing what we had to say and just kept telling the staff to call the police.
The resort itself is reasonable. It is small, but the rooms are at a fair price. They are not the cleanest rooms I have ever seen (nor the best equipped), but they come at a fairly low price so my expectations were managed. I would say that, with the terrible management attitude, there are better resorts in the price bracket in the middle of White Sands - Top is definitely out of town (but not quiet!). If you are German then yes, you would probably feel more welcome, myself and my family (4 adults and 2 kids) didn't feel welcome at all.
- Official Description (provided by the hotel):
- Thailand's biggest island in the Gulf of Thailand, Koh Chang, offers with the Top Resort several suitable accommodations for the discerned lover of a tropical island. Our family-style resort is placed at the southern end of the "White Sand Beach" community, in the tranquility and privacy of a huge and lush tropical garden, which hugs a cliffside.Our layout is designed with maximum comfort in mind, we offer 12 well proportioned hotel rooms, 3 garden bungalows, the family apartment and 3 seaview-bungalows, overlooking the Gulf with its mindboggling sunsets.Our flagship rooms called seaview-villas, both have recently been completed and feature unobstructed panoramic views over the Gulf of Thailand from either your privat terrace or panoramic window. Let us be your host for an unforgettable vacation and provide you with a holiday residence in style. ... more less
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