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“Disappointed: Would not recommend, will not go back...” 2 of 5 bubbles
Review of The Chill Resort & Spa, Koh Chang

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The Chill Resort & Spa, Koh Chang
Ranked #1 of 72 Hotels in Ko Chang
Certificate of Excellence
Aalst, Belgium
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Disappointed: Would not recommend, will not go back...”
2 of 5 bubbles Reviewed March 27, 2013 via mobile

Maybe it's just me but this place could not charm me.

Yes, the design is lovely and the pools (we had a splash room) are great but the place lacks atmosphere, and most of all a good general manager.

During our stay, way too many things went 'wrong'. The Chill's website presents a standard they can't or won't live up to. Somebody needs to organise this place and take control. It's not a five star. Not even a four star.

- eastern european neighbours chilling at the pools (next time we will also stay in the cheaper accomodation next door and use The Chill's pool, could have saved us some hundreds of dollars)
- empty plates and glasses at the poolside were never taken away, although always 4 or 5 waiters at the bar
- no drinks service at the pool, always 4 or 5 waiters at the bar (even if you'd get a menu the bar, they still expect you to come back and order. If you don't, the menu's next to your sunlounger all day)
- 2 cockroaches in the room (yes you find them in tropical countries but it's the first time I've encountered them in such a 'luxurious' accomodation)
- lunch at the chill? Be prepared to wait for ages.
- housekeeping: no structure. They even did the room the morning we had to check out, which was a complete surprise when we returned from breakfast because during our stay it was often late afternoon. The fridge was never refilled, we didn't get new instant coffee, only one roll of toiletpaper,.... Even though we are used to tipping, I started to wonder if we did something wrong.... :)
- staff not very friendly ( maybe because the eastern european folks aren't too friendly to the staf...), no motivation

Could go on for hours.
All these little things add up.
Overall disappointed.
Will not return.
No value for money.

Stayed February 2013, traveled as a couple
Helpful?
5 Thank Tine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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547 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Bangkok, Thailand
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed March 24, 2013

We loved this hotel, we stayed for 4 nights and during the day we pretty much had this giant pool to ourselves as I guess everyone was off doing tours.
They do breakfast here all day, which is a lovely touch as when you are on holiday you don't want to have to rush to get up to have breakfast.
The room we stayed in had an adjoining door with next door, this unfortunately meant that when our neighbours got up, we could easily hear them and this did wake us up a few times, which was a shame because everything else in the hotel was great.

Room Tip: Ask for a room with no adjoining door to the next room, as you can easily hear noisey neighbours
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Adam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stavanger, Norway
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed March 13, 2013 via mobile

Stayed at this wonderful Hotel for 6 nights in February 2013. Booked through Sawadee.com, this can be recommended strongly do to better prices.A week before we arrived, we contacted the Hotel to check if they had pick-up service from airport in Trat, something they had. We got picked up by a small bus at the airport, and drove to the ferry and over to chang and finally arriving at The Chill. Very good service :-)

Upon arrival, we got nice cold "towels" to wash our face and hands, and a drink. Room was not available until 1400hrs, but reception kept our luggage so we could stay at the pool. When we got the room, our luggage was already in the room :-) nice spacious room, very clean. Big balcony with bed. Bed in room was good as well, but pillows a little hard. We stayed on the second floor in a superior room. Hotel area, are very romantic and beatifu, with nice pools and a nice beach. Restaurant ok, but very expensive. Breakfast was included, and was extremely good, with a lot of different choises. There are plenty of restaurants in the streets in front of hotel, much better priced. Espesially the drinks like beer etc. Was very pricy. If you go left out the reception, you will find a Thai / Swedish restaurant about 200 meters on the right side of the road called Karma. Very good Thai food and cheap, and the best food we got in Chang, even though it's part Swedish :-)

We chose this area on Koh Chang since white sandy beach would be very crowdy and noisy, but this area was also very busy. But nice to have a good choises of restaurants, bars, massages, shops etc. There are 2 off 7/11 nearby, and a Tesco as well.
Took a taxi down to Bang Bao, and this place was much better for us. Less crowdy, really nice :-) recommended...


Positive:
Very nice surroundings
Exellent breakfast
Free water during the day around the pool and beach, and sometimes the waiters came with fruit as well :-)
Clean room, with a lot of stuff, like mosquito repellant, safe, creams etc.
Ice cubes delivered to the room around 1900hrs.
Bathrobes, slippers and beach bag
Minibar with Very OK prices.
Free WIFI at the complete Hotel area.
Turn down service at the evening
Some international channels on the TV
Free towels at the pool and beach, and could be changed during the day.
Free complementary Thai Massage for two in the spa :-) once per stay
Free complementary Thai dinner set for two in the Chill Out restaurant :-) once per stay

Negative:
No choice of pillows. Pillows we had was a little hard for us.
Expensive drinks in the restaurant
Took a while to actually get our ordered drinks, during daytime around the pool / beach
Same with food and drinks during dinner.
Waiters a little "stiff" and correct, but guess this is a part of a Hotel in this class.....not really negative
A small crack under the main door to the room, could see out. Not a big problem, but could be fixed...
Ants on the hammock at the beach. Should have been sprayed with repellant of some kind.....

All in all a very pleasant stay, and would recommend this beatiful Hotel to all. We would not go back to Koh Chang, since this island now is too busy for us. Koh Kood & Koh Mak next time, but will write about Kod later since our jurney continued to Kod after Chang :-)









Stayed February 2013, traveled as a couple
Helpful?
3 Thank Stig E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
München
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed February 25, 2013

in general: very airy architecture, looks a bit dated though if you look more closely... but then again I know what the seawater does to paint etc. in no time...
Pool: great. Huge, in front of the beach. Perfect.
Beach: tiny. nice sand though.
Food: breakfast was good, service attentive. Dinner/cocktails quite expensive.
room: we had a room on the first floor. What really bothered me, and that is the reason I probably wouldn't stay at this hotel again (which I doubt I ever will, because frankly, the island is quite charmless, tons of tourist traps, thai hookers all over the place...been to Koh Phangan & Koh Tao, found those much nicer) is, that the room was so humid! This meant crawling into bed after a long day and being wrapped in a damp, humid blanket.
Service: reception was very helpful at all times.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank sommer31b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, Shanghai, China
Level Contributor
55 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed February 21, 2013

It was a cozy 8-night with the Chill last week !!!
1. Hotel Decoration
Everything is simply black and white, which made me thinking of Chanel. Even though the design is simple, you can feel they attentively decorated the lovely resort, eveything just completely matches each other.
2. Food
I still didn't figure it out whether the breakfast is all day breakfast, at least, you don't have to rush yourself in the morning when you want to enjoy a late sleep on your vacation, you can go even around noon time to have your breakfast. Besides, their breakfast is sooooo abundant, we loved it. We had three dinners at their restaurant, the price is very reasonable, but they have to charge 17% service charge, which makes it a bit expensive than street restaurants, only their drinks are a bit too much.
3. Beach
The Chill doesn't have the ideal beach, it's quite stony, but the resort is right on the beach and it's big enough for resort guests to chill out. You can snorkel there, even thought the sea is not that clear. They have a nice pool to enjoy, too, you can choose between sun chairs and beds to lie down and get yourself tanned. Everywhere is quiet to relax, also on the pool and beach.
4. Service
We are very pleased with their staff, they are very friendly. Most of them understand and speak English. The resort is also very thoughtful. They provide sandals and a nice beach bag in the rooms, even insect repellent. They offer complimentary ice water and fruit every afernoon on the beach and pool as well !
All in all, we had a great time in Koh Chang with the Chill. We'd absolutely to choose the Chill again when we travel to Koh Chang.

Room Tip: We had a room on the second floor with a balcony, the room is very clean and the size is enough for...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank ZhiyiQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 18, 2013

we stayed at the chill for 8 nights from february 8th to february 16th 2013. we were two couples and we all absolutely loved it there! the hotel architecture is modern simple but yet very nice.
the staff is very friendly! they surprised us with little things that made our stay just a little bit nicer :) when chilling on the nice pool or on the beach there they would come and bring to all the guests cold mineral water bottles free of charge - amazingly they would time it right so just when you feel thirsty and think of getting some water suddenly they would show up with it!! :) later when you would just get a bit hungry they would bring some fruits free of charge also on the beach or at the pool!

the food in the hotel is also not very pricy and we enjoyed a few times dinner on the beach - they replace the sun-beds with dining tables in the night and you can dine directly on the beach - which is very romantic - we enjoyed a very nice dinner for valentine's day there.

the lobby was also very nice in case you would need to wait for a driver - there are thai day-beds there to relax and CHILL :)

the breakfast buffet was VERY VERY good they had all you can think of and they would make fresh coffee each time you wanted one (not the cheap filter coffe!!! but from a nice coffe machine!!) ohh yes they offer ALL DAY BREAKFAST!! so you dont have to wake up early - you can eat only once but you can chose when!

I could go on with even more little details that are nice hell even the music they played there was very nice... but the point is - it was a amazing hotel and we enjoyed it! we walked around and saw some other hotels in the island and i have to say this was by far the better one!
5 star for this great place

Room Tip: we had rooms on the 2nd floor near the lobby - besides the birds you would not hear much other noise...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank EltonSh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 17, 2013 via mobile

是一个很好的情侣或家庭的度假酒店。酒店设计的不错,环境也很好, 很干净温馨。仅靠海边。 We will return for next trip. Love the breakfast there as well as the infinite pool, we stayed in Ocean Villa only fews steps to the beach. It's nice calm place really for relaxing.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank wtiyaworanan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Chill Resort & Spa, Koh Chang

Property: The Chill Resort & Spa, Koh Chang
Address: 19/21 Moo 4 | Kai Bae Beach, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Ko Chang
#1 On the Beach Hotel in Ko Chang
#1 Luxury Hotel in Ko Chang
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Chill Resort & Spa, Koh Chang 4.5*
Number of rooms: 38
Official Description (provided by the hotel):
Welcome to your private getaway paradise. The Chill offers truly unique experience and privacy that redefines the definition of modern luxury resorts. From immersing in the tranquility of the beautiful white-sand beach to unwinding at the luxurious Chill Spa, from indulging at the five-star Thai fusion cuisine restaurant to relaxing in the beautiful tropical postmodern accommodations, The Chill is not just a destination for your vacation, it's your private getaway paradise. ... more   less 
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Also Known As:
The Chill Koh Chang Hotel Koh Chang
Chill Koh Chang Trat

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