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“Faulty Towers”

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Aureum Resort at Governor's House
Cookham Dean UK
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Faulty Towers”
2 of 5 bubbles Reviewed February 27, 2014

We are amazed that this hotel is ranked No.1 in the town. We hate to think what the other hotels in Pyin U Lwin must be like. Whilst the rooms are large and the bed comfortable the step down to the bathroom is a death trap, especially in the middle of the night. The shower was virtually non existent, a dribble at best. Hot water was limited.But the worst was the restaurant. The food was mediocre but the service very amateurish; there did not seem to be anyone over the age of 19 on the night we stayed with no management in sight. Service was slapdash. Unfortunately they continually left open the door into the kitchen so that we heard all the clatter & noise whilst trying to enjoy our dinner and breakfast. Fortunately we only stayed for one night - our worst experience whilst in Myanmar.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NandPCookhamDeanUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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94 reviews from our community

Traveler rating
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    2
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Düsseldorf
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed February 23, 2014

The Aureums are all state/tycoon run places. For the price, ludicrous!
Unheated rooms, mouldy bathrooms, terrible breakfast, helpless service.
Rather go to the quaint orchid Hotel, simple but very original...used to be a colonial place...
Sadly, generally no good hotels in the provinces of Burma...
The Strand in Yangon still good

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank OKD63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Pyin Oo Lwin (Maymyo) hotels

Hampshire, UK
Level Contributor
53 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed December 21, 2013

This was one of the poorer hotels we stayed in on our Jules Verne tour of Myanmar. Our chalet, in the grounds was large. It certainly very large and spacious after our previous 2 nights on board the Irrawaddy Princess. The grounds leading up to our chalet were very well maintained. The room had all the amenities you could wish for. Bathrobes, hairdryer, torch, umbrella, flip flops, safe, good quality toiletries and a very decent hot shower with plenty of water. The sitting area had a copy of the Myanmar Guide as to how tourists should behave while in the country - I had seen this here on trip advisor and found it very amusing. The beds were fairly comfortable, but as other people have stated the steps down to the bathroom could be quite dangerous at night. Our room had the gaps around the door surround - but the management did provide bug repellent and plug in mosquito plugs when I queried this at reception. I found the staff responded well to a smile and an interest in the hotel and were friendly and helpful. Our evening meal was very good although the dining area was a little cold with draughts blowing in from the outside. Breakfast was average - but if you were Asian the choices were very good.

  • Stayed December 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ceramica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Level Contributor
138 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
2 of 5 bubbles Reviewed March 26, 2013

I went to this hotel with high hopes, but came away bitterly disappointed. A combination of factors made what should have been a very good hotel a very poor one.

The concept was great - large comfortable rooms spread around nice gardens in the grounds of the old governor's house. However the place seems to be terribly mismanaged.

First impressions of the room were excellent. There was a seating area and a raised platform with the beds on. Two steps led down from this raised platform into the bathroom. This platform led to a couple of accidents and near misses amongst our group - especially when going to the bathroom at night.

The bathroom was sizeable and had a large bath and stand alone shower. However the toilet smelt foul (a comment made by other people in our group) so clearly there was some sort of problem in disposing of sewage.

There was a back door to the room leading to a small area with a view of nothing as there was a hill immediately behind. Unfortunately the door had dropped somewhat so opening it was something of a problem. Even more of a problem was the large gap at the top of the door because of this, allowing easy access to the room for insects. Unlike other hotels, there were no insect precautions:

-Our room was NOT sprayed at night
- There was no spray available for us to use in either the main room or the bathroom
- There was no coil to repel insects (or if there was, there was no guidance on how to find it).
- There were no mosquito nets

Every other room that we stayed in in Burma where we stayed in stand alone garden situated rooms had at least one of these precautions (and in once case all four of them)

I was awoken shortly after falling asleep by the buzzing of a mosquito, which continued to dive bomb me all night, and therefore did not sleep a wink after then.

The hotel advertises all sorts of features such as indoor pool and a bar. There was no guide in the room to indicate how to access these facilities, where they are located or when they are open. We walked up to the main building (which houses the pool) on the afternoon of our arrival but it was locked. Other members of our group had the same problem. The following morning the building was open, and we were told by others that the pool looked lovely, but this was of no use to us at all as we had to leave by then.

We went to reception shortly after checking in to ask where the bar was. The receptionist did not understand the word "bar", even though it seems to be used internationally nowadays. We were then pointed towards the restaurant. The only place we could order a drink (other than in our room) was in the formal restaurant and its adjoining terrace. The latter had only two tables and was situated by the generators. It also overlooked two buggies that had previously been used to take bags to rooms but were now both devoid of wheels. This was hardly a pleasant vista!

The service from the waiter when we ordered drinks was efficient and friendly - this is one of the few positive things that I can say about this hotel.

We chose to eat in the hotel restaurant that night, as we were a little way out of town. We ordered a bottle of red wine to go with the meal. The wine was drinkable but to our horror was then poured into chilled glasses. It would appear that the staff did not know that red wine should be appreciated at room temperature.

The quality of the food was reasonable but not exceptional - but my partner's meal arrived more than five minutes after mine, which was odd given that at its busiest there were only two other diners in the restaurant. We both ordered the same dessert but even then mine arrived several minutes before my partner's did.

The following morning came the piece de resistance. On checking out the receptionist tried to overcharge me. I pointed out that the amount she was charging did not add up to the total of the two chits that I had signed and she told me that I was wrong and the bill was right because this was the amount that someone had put in their handwritten ledger. It appears that this is more important than an itemised bill signed by the guest as being correct. She would not accept that she was wrong until she rang a manager. Even then, no apology came.

The only reason that this hotel was not classed as "terrible" overall was because the bedding was clean, as was the bedroom (although the bathroom could have been cleaner). this came very close to getting awarded the lowest category however.

This hotel has no concept of service and the management is clearly inept - compared to other establishments we visited there was no indication of proper staff training or customer care.

Avoid, Avoid Avoid

Room Tip: Go to another hotel
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank DuncanHockley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire, England
Level Contributor
96 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 bubbles Reviewed March 22, 2013

We had a very short stay at this hotel, arriving early evening and leaving the next morning. The grounds are well maintained. The bungalow was spacious but poorly designed with the bed on a platform with steps down leading to the bathroom - dangerous for anyone with mobility problems and for anyone else needing to use the facilities during the night who was not very cautious. There was a back veranda which did not have any seating and no view and the front veranda looked out over the very pretty grounds and other bungalows, although there was only one comfortable chair provided outside for a double room! The breakfast was ok, but more limited than all the other hotels we stayed at and there was no bar facilities open when we returned from dinner before 10pm! We walked up to the old govenors house in the morning which is being restored which is interesting and the gardens surrounding it were worth a look. We didnt come across many staff during our stay so unable to comment on them, but the porters were helpful with the bags although this took some time as the two golf carts normally used to transport luggage were both broken. We took a horse carriage to the local botanical gardens which are relatively close and definately worth a visit - beautifully maintained and huge - allow plenty of time.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicky E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
Level Contributor
187 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 bubbles Reviewed March 18, 2013

We found the restoration of the main building to be really very special although the indoor pool looked as if it needed a clean. We had a bungalow in the grounds which was very spacious although the internal step up to sleeping area and down to bathroom could catch out the unwary. But some work was being done near to reception and there was lots of banging and noise of electrical tools. We enquired at reception when this would be finished and were told 7pm - at 9pm when it was still happening I had to complain to reception which did stop it. As the resort seemed very empty we couldn't understand why we hadn't been put further away?

The staff were very friendly but at dinner there were only two other couples eating and we just felt the place was coasting backwards. It needs an international on site manager with experience of working elsewhere to give the whole place a shake and inject some vibrancy.

There were a number of people at breakfast but the choice was very limited and looking around it seemed as if the main client group was Myanmar citizens with money.

As our luggage was carried out of the door staff were heading in to strip the bed etc!

I would seriously consider if this meets your needs.

Room Tip: Not near reception
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Castleman073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
86 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed March 17, 2013 via mobile

The bungalow I stayed in was very pleasant, but this hotel is quite a long way away from the botanic gardens, so if you are coming here to see the gardens there are better options to choose from which are much nearer. Also the swimming pools on the site are reserved for guests of the main residence, not guests in the bungalows, which is a real pity. Staff are very friendly and helpful. Food OK but not many diners in the evening.

Stayed February 2013, traveled solo
Helpful?
1 Thank MargaretJonesLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aureum Resort at Governor's House

Property: Aureum Resort at Governor's House
Address: Ward 5 Governor's Hill | Mandalay-Lashio Highway, Pyin Oo Lwin (Maymyo), Myanmar
Location: Myanmar > Mandalay Region > Pyin Oo Lwin (Maymyo)
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #4 of 15 Hotels in Pyin Oo Lwin (Maymyo)
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Aureum Resort at Governor's House 4.5*
Number of rooms: 35
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