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“Independent -- so they claim free to have policies not on Super8 website”

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Motel 6 Mt Jackson/Shenandoah Valley
Ranked #1 of 1 Hotels in Mount Jackson
Reviewed September 4, 2012

We booked two nights at this hotel, planning to bicycle in the area. As weather is always a concern, we checked the Super8 website for their Cancellation Policy -- which said we could cancel up to 6PM "day of" and avoid a fee. We biked the first day, but weather forecast for the next several days was rain; so we called at 4PM to tell them we were cancelling that night and next. The clerk advised me there was a $50 fee for late cancellation -- less than 24 hours' notice. When I challenged that (based on the website info) he said (a) normally, it isn't a policy they had been enforcing, but the new manager was doing so, and (b) they were Independently-owned and their policy was 24 hours notice -- they couldn't be "responsible" for what Super8 posted on their website!

  • Stayed: September 2012, traveled with friends
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Thank BikerEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8Manager19482, General Manager at Motel 6 Mt Jackson/Shenandoah Valley, responded to this reviewResponded October 8, 2012

Thank you for staying with us at the Super 8 Mt. Jackson. I apologize for any misleading information concerning the cancellation policy, and I hope you found it pleasing that you were not charged the cancellation fee. We strive to make each guests stay a satisfying one. I hope that you continue to choose the Super 8 Mt. Jackson for your hotel choice.

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Reviews (294)
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275 - 281 of 294 reviews

Reviewed August 31, 2012

Upon arrival I was giving a key to a room that wouldn't open. After going back to the office repeatedly I was finally given another room.Upon opening the door the smell hit me. I requested a smoking room, but that was not what I smelled. It was urine and mold. I owned a cleaning company for 18 yrs but it didn't take a professional to instantly see it was filthy. The carpet hadn't been cleaned in years.The chairs had multiple stains, hence the urine.There were cob webs and spider webs WITH spiders, in every corner, The TV had snow on every channel. Only two out of 12 buttons on the microwave worked. It took 3 hrs for the mini frig to chill a soda. The coffee pot had what looked like dried boogers in the slots where you pour the water. And upon checking the mattress there was bug droppings around the headboard and the alarm clock didn't work. After traveling for 16 hrs. I just gave up and took a shower where upon I found hair and crusty fixtures. The bottom of the shower had so much old soap residue it was like standing in slick slim. As I was getting dressed a man opened the door to my room. He had been giving the same room with a working key. After I called the front desk they told me my key was no longer good and I needed a new one. When they brought the new key they informed me the man was a regular and I was in HIS room and that I had scared HIM when I yelled. The only redeeming factor to this nightmare was the front desk girl apologized for not updating my room information. This is a disgustingly filthy motel. Don't waste your money or your time. Go somewhere else.

  • Stayed: August 2012, traveled solo
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Thank Tinkydiddle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8Manager19482, General Manager at Motel 6 Mt Jackson/Shenandoah Valley, responded to this reviewResponded October 8, 2012

I would like to start by thanking you for your stay at the Super 8 Mt. Jackson. I apologize the hotel did not meet your needs. I want you to know that the comments we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken. Again, thank you for taking the time to share your concerns with us, and I do hope you will give us another try.

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Reviewed April 16, 2012

I was traveling on business the week of April 9-13 and found myself getting tired, so I pulled off the highway and found this Super 8 hotel for a one night stay. It has a Denny's restaurant on attached and plenty of free parking. Sallie the Front Desk clerk was smiling and very professional. She told me about the hotel, the free continental breakfast in the morning and about other restaurants in the area. I talked to some of the guests who stayed here before and they return when in the area. Several truckers were in Denny's and also liked the hotel. If I am ever in the area again, I will stay at this hotel.

Room Tip: The first floor rooms are the best. You can unload and load your car very easily.
  • Stayed: April 2012, traveled on business
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Thank NickDelaware
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8Manager19482, General Manager at Motel 6 Mt Jackson/Shenandoah Valley, responded to this reviewResponded April 30, 2012

I am so glad you enjoyed your stay and was pleased with the service. Look for some of our great deals in the travel books the next time you are in the area. We hope to see you soon!

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Reviewed March 25, 2012

For being a budget motel, it could have been a bit cheaper. However, it was clean, comfortable, and surprisingly quiet being as close to the interstate as it is. We would stay there again (prefferably with a coupon). The desk clerk was very nice.

  • Stayed: March 2012, traveled with family
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1  Thank sokay39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8Manager19482, Manager at Motel 6 Mt Jackson/Shenandoah Valley, responded to this reviewResponded April 13, 2012

Thanks for taking the time to post your review! We are working on new marketing programs to include special rate coupons. We hope to see you again on your next trip.

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Reviewed October 23, 2011

If you are looking for a clean, affordable, pet friendly hotel this is it. Lots of green space in the back to walk your pet too. The free wifi was a nice surprise.

  • Stayed: October 2011
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Thank Begreendc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2011

Convenient stop on I81. Stopped late as all hotels south of there were full due to college football games, fall festivals, etc. Room rather small for 3 adults, beds were comfortable, room was clean. Breakfast was very limited but Denny's restaurant on premises was good. Good parking particularly if you are towing trailer as we were.

  • Stayed: October 2011, traveled with family
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Thank florgiatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2011

I look for 3 things in any hotel, no matter the price: clean room, comfortable bed and great water pressure. This hotel has all three. It's a no frills place, but it met my needs. My only complaint is about the towels. They are small and seem to be past their prime. I am beginning to feel I need to bring my own towels when traveling by car. Also, there was no conditioner, just shampoo.

Breakfast was fine, especially since it's free. For someone wanting a larger breakfast, there is a Denny's attached to the hotel.

I hope the owner continues to update the hotel. It's a convenient location and I'd like to continue staying there when visiting family.

  • Stayed: September 2011, traveled with family
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1  Thank denisezucc1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Motel 6 Mt Jackson/Shenandoah Valley

Address: 250 Conicville Boulevard, Mount Jackson, VA 22842 (Formerly Super 8 Mount Jackson/New Market Area)
Location: United States > Virginia > Shenandoah County > Mount Jackson
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mount Jackson
Price Range: $68 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Motel 6 Mt Jackson/Shenandoah Valley 2*
Number of rooms: 93
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Also Known As:
Super 8 Mount Jackson Hotel Mount Jackson
Super Eight Mount Jackson
Mount Jackson Super 8
Mount Jackson Super Eight

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