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“Check in problem at Hampton”

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Hampton Inn Richmond Southwest - Hull Street
Ranked #3 of 6 Hotels in Midlothian
Certificate of Excellence
A TripAdvisor Member
Darlington, S.C.
13
Reviewed April 15, 2003

Overall Hampton Inn is an excellent hotel. My problem was with checking in. My rooms were reserved with my debit card. When I reserved the rooms, I was informed that the card would not be charged, but only used to "hold" the rooms. Upon arrival I informed the gentleman that I was paying cash for the rooms. I gave him the cash and in processing the transaction he said, "oh, I put it on you card, but I will cancel it and give you a receipt showing that you paid cash for the room. Although I receive the receipt showing paid by cash, the money charged to my card in error was still on hold my by bank. I contacted the hotel on Tuesday, explained my situation to the gentleman and was told my him that he would call my bank and tell them they could release the held funds. I gave him the name of the contact person at my bank and the telephone number. I said he would call them in a few minutes. Well needless to say, he never called and I had checks returning NSF, AND FEES deducted from my account because of this. I know for a fact that he made the mistake. If he had not processed the transaction as being charged to my card when I checked in, the money would not have been held. I am sure I don't have to tell you that I WILL NEVER RESERVE A ROOM AT HAMPTON INN ON HULL STREET, MIDLOTHIAN, VA. AGAIN.I HOPE THIS NEVER HAPPEN TO YOU

3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonHull, Manager at Hampton Inn Richmond Southwest - Hull Street, responded to this reviewResponded November 3, 2009

Thank you for comments about your stay with us. I would like to first apologize about your charge card being authorized without your knowledge. I have explained to all our my front desk staff that our system will make an authorization on all charge cards at check in so when guest say they are paying cash, it is best to do this at check in. Since this comment, we have improved with handling our cash-paying guest and I look forward to demonstrate our improvements to you if you stay with us in the future.

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321 - 322 of 322 reviews

Reviewed June 2, 2010
Google Translation

  • Stayed: August 2009, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pommesgabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Richmond Southwest - Hull Street

Address: 3620 Price Club Blvd, Midlothian, VA 23112-3372
Phone Number:
Location: United States > Virginia > Midlothian
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Midlothian
Price Range: $132 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Richmond Southwest - Hull Street 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Hampton Inn Richmond Southwest - Hull Street Hotel Midlothian
Hampton Inn Midlothian
Midlothian Hampton Inn
Hampton Inn Richmond Southwest - Hull Street Midlothian, Virginia

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