I came with family for my niece's soccer tournament and three other families were checking in at once. There was a lot of chaos and confusion but Constance was working front desk and holding down the fort. She assured everyone that she would personally check each person in and offered water, tea and coffee while we waited. But that's not when things got rocky. Apparently, Constance was a new employee and had to call for help with an issue. When she didn't reach her supervisor, she calmly left a message and politely asked that we give her a minute. I watched her narrow down her line and she never had a frown or sweat on her brow. She catered to each family with the same super service and apologized for her shortcomings---which were obviously not her fault. By the time she got to my family, Johnathan arrived, greeted everyone cheerfully and immediately jumped on another issue. They worked so well together that I wish they could check me in every time I travel.
((There was one thing that didn't make this a five star visit. I think I was a little disappointed in the management. With such a large group coming in, I don't think that the staffing choices were the best. There was a point when their supervisor was called back for assistance and provided what seemed like shrieks on the other end. For an establishment that prides themselves in putting the guest first, that was not the time. As a regional manager, I was very impressed with how Constance and Johnathan handled themselves, even after overhearing their supervisor's corrective measures over the phone. If I could have taken them with me, I would have.))
In closing, I happened to see Constance every time I passed the front desk and she was still smiling. Not only did she offer directions, but suggested restaurants and local attractions during our down times. She kept herself updated with the tournament standings and either encouraged or congratulated each team member and their family as they were coming and going. SHE EVEN REMEMBERED OUR NAMES!!! Hampton's got a jewel on their hands. I'm coming back just for the service!!! (Careful, I might take her with me next time!)
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- Also Known As:
- Hampton Inn Richmond Southwest - Hull Street Hotel Midlothian
- Hampton Inn Midlothian
- Midlothian Hampton Inn
- Hampton Inn Richmond Southwest - Hull Street Midlothian, Virginia