good value, clean, nice reception at check-in, good breakfast.More
good value, clean, nice reception at check-in, good breakfast.MoreShow less
Great Stay!! Glad to hear that you enjoyed our hotel and staff. We strive to make everyone's stay as enjoyable as yours. We look forward to your return trip.
I have preferred staying at Holiday Inn Express hotels during road travels as they generally are well maintained, comfortable beds, affordable and clean. I also belong to Priority Club and found it to be a very valuable travel club. In general, I have had good experiences with Holiday Inn Express in the past years as we travel to visit family and friends.
We recently booked a night's stay in this hotel with the above assumptions but this time it was not a good experience. Generally, the hotels send you a survey about your stay but this hotel did not (for obvious reasons).
1. The bed was very hard and was not up to Holiday Inn standards. The bedspread and sheets were fine but the bed was just plain uncomfortable
2. The morning breakfast area was scheduled to close at 9:30am and we were running late and made it by 9:15am. The person taking care of this area had already started to remove the food. We had to hurry up and grab something before she removed it.
3. Look at pictures of swimming pool--absolutely amazing!. It was right outside the breakfast area and looked like a polluted pond with a moldy lawn chair floating in one corner. I realize that they had not prepared the pool for the summer months as yet but I could not believe the appearance of the pool, which was visible to all guests. If the management of this hotel did not care for the appearance of this pool, I can imaging how little they cared about the general maintainance and cleanliness of the hotel rooms.
There are a number of hotels available on the Richmond Bypass so avoid this one.
The rooms were comfortable and the staff was ready to help in any way they could. They gave me some tips on things we could do and good directions to get to them.
Glad you had a wonderful stay with us. It is very important for the staff to know that people do recognize the services they provide. We look forward to seeing you again soon.
We were traveling from Washington DC to Florida and developed mechanical problems that caused us to stay at this hotel. The check in was friendly and efficient and the hotel is located near two restaurants. When we first went to the room we were assigned, the door was open and the TV on. The front desk explained that they had problems with their maid service leaving the rooms open but it was safe and okay to enter.
The room was spotless, well stocked, good size and comfortable. The only issue I saw is that the tile they chose for the bathroom will make you slip if your wearing your sneakers or other rubber based sole. The hotel was quite and afforded a good nights sleep.
The hot breakfast was great, but the timing 6a to 9:30a is a bit too short, should be till 10a. The food was good but was running out when I got down stairs at 9:05.
I would stay here again and recommend it for travelers.
I am happy to hear that our staff made your unexpected stay with us a positive experience. It is nice to know that we can make you feel at home during your travels. Thank you for commenting on the housekeeping and breakfast issues. We cannot fix the problems when we do not know about them. We will look into extending our breakfast hours during peak times for our guest. Thank you for taking the time to write about your stay.
It was time to pull over during our drive to FL. I was using the discount flyer that you pick up on the turnpikes. I went across to the Hampton Inn and asked him to match the HI Express rate. No dice. Lost a night revenue and I went back to the HI Express. It was fine for a short nights rest.....
The hotel is in a convenient place. The exterior and parking lot are clean. The lobby is small but nice. There is a desk on the side with a computer for guest use and there is also free wifi service. I was greeted warmly and checked in quickly. There was no mention of a complimentary breakfast but I knew that there was. Room was on the small side but it was clean. The room had two double beds, two chairs and a desk and office chair. The AC was blowing right on me in bed and there was no option to change it. The floor in the bathroom was small and looked clean but the floor felt sticky. The pool was clean, lots of towels were available. Breakfast was good, love those cinnamon buns and checkout was a breeze.
I don't know if there were other room options but the room I had was perfect for someone on business, not for a family with two teenagers. Staff was friendly and I would recommend this place if you were in the area for business.