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“Paper Thin Walls, Restless Sleep” 1 of 5 bubbles
Review of Massanutten Resort

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Massanutten Resort
Ranked #1 of 2 Hotels in McGaheysville
Atlanta, Georgia
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Paper Thin Walls, Restless Sleep”
1 of 5 bubbles Reviewed February 22, 2014

We were up in Northern Virginia for a family get together and as a last minute idea, stopped at Massanutten on the way home to try out the water park and tubing.

We weren't sure our young one was ready for skiing so we planned to focus on activities other than skiing, though keeping it as an option. So we called and booked a resort stay that included 2 water park passes (we stayed in Building 4). We arrived Monday evening around 9:30 pm. At check in, the clerk provided us the two water park passes. Well, we go to use them Tuesday and find out that for our entire stay, the water park would be closed as usual Tuesdays/Wednesdays. Our trip ended Wednesday. Our daughter was very disappointed and so were we. It was already too late to put our child in slope sliders (ski school). As a consolation, however small, the clerk on Tuesday offered us the regular rate for the stay minus the special. We were not impressed and there was nothing the clerk could offer b/c the trip was already ruined. You see, the booking by phone error on Massanutten's part (there was no big banner on the water park page we checked saying CLOSED Tuesday and Wednesday http://www.massresort.com/v.php?pg=30) was just the tip of the iceberg for us.

The hotel room looked circa 1970s, complete with cardboard bed and walls. The first night we were very tired and did fall asleep despite the uncomfortable mattress. However, we were rudely awakened by our neighbors (they were older than us) just shy of midnight. They were having a party or reunion and we could not get a wink until we reached the front desk a second time (they sent security in to stop the merry making). It happened the second night too.

Overall, this trip was a bust. The only thing we did do was swim in the YMCA style pool and go on an hour long tube ride because we were too tired to use the second hour. To sum it up, Massanutten isn't a place worthy of stopping for a respite on the way home.

My advice, plan to stay for the day, then keep on driving if you want a good night's sleep.

  • Stayed February 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank ReneeValdes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (363)
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English first
bucks county, pa
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed February 19, 2014

I always scour Tripadvisor reviews before a trip. I think if you read enough of them, you know what to expect and can go in with eyes open. Turned out to be true yet again with Massanutten.

First, the good: We went during a slow week and had no problem checking in early - around 1:30 on a Sunday. We stayed in Woodstone and our condo was very clean. The mountain was perfect for our family. We have some more skilled boarders/skiers and some less advanced and everyone found trails that were comfortable. The Slope Sliders lessons were excellent and definitely increase the confidence of my younger kids. We also enjoyed tubing and found the workers on the hill to be some of the friendliest in the resort. We got a foot and a half of snow while there and they did a great job of clearing the mountain road so we could get up there and enjoy the rest of the flurries on the mountain. The kids loved that experience! We enjoyed the waterpark. Went in the evening and found the 5-8 timeframe to be plenty of time. It was pretty clean. The kids had a blast at the arcade.

The bad: The resort was so large, we coudn't walk to anything. There are no shuttles. So, we had plans of maybe hitting the spa or taking an exercise class, but we had to stick together because we only had one car. The kids wanted to ski all day every day, so that's where we stayed all the time. The lodge is in need of renovations (I saw signs that this is coming next year - you might want to check out the impact of construction if you are planning a trip). There is not nearly enough room for people to sit when the resort is busy. We lost money in the lockers and no one really cared. The food onsite is pretty bad. Fair warning. They serve the same food resort-wide. We never went to the fairways restaurant (we were worried about paying more for the same food). They don't serve hot tea in the lodge and when I complained they could have mentioned they do serve it right next door in the ski shop. Found it there eventually when looking for something else.

I read a few reviews about workers not caring at all about their jobs or helping customers. We found this to be true some places and other places we found really fun, caring staff members. The kids had a wonderful ski lesson at Slope Sliders - those employees, along with the ones working on the hill at the tube park were the best. The workers in the cafeteria at the lodge were some of the worst. I also read reviews about the walls being thin at Woodstone. The place was empty when we got there, but as people arrived for the weekend, we definitely started noticing a lot more noise. Regarding complaints about time share harassment - they asked us to attend the "breakfast" to "get our opinions on the resort," but I didn't buy it and said no. They pressed a bit, but was fairly harmless. They did call once to ask again, but that was all.

Activity passes - we paid for them. We definitely got our money's worth out of the passes for the kids for their lift tickets. Maybe not for ours because we weren't able to do as much as we wanted to do, due to the transportation issues.

Overall, we enjoyed the trip, but would probably look to experience something new next time. Nothing really *wrong* with Massanutten, but would just like to expand horizons a bit. The only way we would return is if we went with a larger group or extended family. And we would definitely wait until after they renovate the lodge.

Room Tip: We asked for a "view" at Woodstone. They said they gave us a room with a view, but it was...
See more room tips
  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank KarlaD123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed February 17, 2014

We took the free trip. We had booked our trip from Arundel Mills Mall. When we arrived at Woodstone the front desk staff checked us in fast. We were booked to stay in Eagle Trace condos on Couples Court. We were the only ones to stay in our duplex unit. Our block was very quiet. Overall, it was a very relaxing trip. I did observe the coin laundry once we entered but we would only be there for the weekend and had no need for it. The condo was beautiful and looked to have been recently remodeled. The kitchenette is fully stocked, though there is no stove, you have a hot plate/ plug in "miniature range", a toaster oven, and microwave. The refrigerator has a an ice maker, though a stackable model, it is full size. There were two flat screen tvs in the condo but the one in the bedroom is smaller. There is a really nice gas fireplace in the living room area, however we could not get it to light anymore towards the middle of our stay, which was disappointing. The front balcony/deck has lawn chairs and an antique gas grill. I haven't seen a gas grill of that kind since the '90s and only one burner worked. I would suggest management throw out the gas grills, get new ones (they are just too dated and rundown) and invest in some decent covers. The jacuzzi is nice but we had to call to figure out how it works. Turns out you have to rub the metal logo on the side. It was nice, clean, big enough for the two of us, and got very warm.

The tour...now this is where we lucked out. Our sales guide's name was Lesley. She had a hands off approach and a good sales pitch. When we arrived breakfast was mini bagels, donuts, and coffee; some of which was stale. I'm an avid coffee drinker, and the coffee was just okay. Lesley said she wasn't like the others she left us to eat and drink. She told us to raise our hands when we were done. She was a resident of the community and had a laid back sales approach. We talked about life equally as much as the resort. We learned alot from her and vacation differently now. We are more open to trying new things. "Stay out of my pools" she would tell us over and over (lol). We liked her pitch. She took only the time alotted, possibly less since we were one of the first couples back. The only reason we didn't purchase was because we didn't have the down payment. Maybe we are cheap, but we thought that the asking price was a bit high for just once a year; we are not that knowledgeable of timeshares though. I think that where they lose with sales is in the inability to allow someone time to call back, remit the sale with the purchase price discussed. Creating a sense of urgency with the "we'll never see each other again" is a sales tactic that should be done away with.

The offsite pizza parlor is really good and great quality, their fried calamari is just okay, I've had better. The onsite golf club restaurant has a decent breakfast buffet, I would rate it along the lines of Bob Evans quality, but not 5 star. The waterpark is one of the resort's best assets aside from the tranquil surroundings and quiet. If you appreciate quiet and can find pleasure in simple things then you will enjoy this trip; if not and you're looking for the opposite then Massanutten is not for you.

Other Highlights/Tidbits From Our Stay:

We went offsite for pizza 10 mins down the road, really good pizza
Shopping at the local mall
Ziplining
The waterpark and arcade
General store, cute, fully stocked, even sold alcohol which surprised me
Karaoke night was really fun to watch

Downsides to note:
Activities close early
It's a resort in the middle of nowhere, it's a 20 mins plus drive to shopping and restaurants offsite
Above all keep your expectations of an over the top place far from your mind and appreciate the simplicity and relaxation you will have a good time.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Lil_Bunny84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 12, 2014

For the weekend before Christmas,my family of four (two college students) had a blast at the ski slopes in the morning to mid afternoon and then splashing at the waterpark in the afternoon to the evening. It was great after skiing. My son says that Snowshoe and Winterplace is better for his skills, but Massanutten was the best choice for our whole family to be together. And the waterpark sealed the deal. We didn't spend the night at the resort. We stayed in a hotel in town.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank EagleBeagle85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stanardsville, Virginia
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed February 11, 2014

We just finished a week-long stay at Massanutten. We were in Woodstone Meadows and it was fantastic. Unit was super clean, very large, and our request for a bottom floor was granted. We felt VERY at home here.

Timeshare talk was not worth it, and 3.5hrs long. Treated us like we were stupid (sadly, I'm not exaggerating). After their 'best deal' (3 rounds of 'deals'). I called their bluff and showed them how I could buy a timeshare there on ebay for $0.01 with free closing costs/title insurance/etc (for a 4bd on a very desirable week). One man in the room talking to another salesperson got so annoyed the "1-2hr talk was stretching into 3-4hrs", threatened to hit someone and was asked to leave. Let me save you some time with a little timeshare knowledge. They will try to sell you over-priced units. Go on ebay, go on craigslist. They will hold "if you don't buy from us, you can't get a gold card (that allows you year round use of their pools/rec center and such)". Buy a gold card later if you want and still come out ahead (make sure you want year round use and will actually use it otherwise it's wasted money). They may try to say "we will sell you XYZ unit for $15,000 and 'waive' the $10,000 RCI points conversion. This is NOT a deal. You can contact RCI and have points converted (should you wish) for $300-$400. Their 'waving' the $10,000 is NOT a real bargaining chip. We did get our compensation (finally), but I can say I don't think for 4 hours of our time it was worth it.

The amenities were very nice. Le Club and Woodstone Meadows were great pools/saunas/sports. nice animal farm as well. All in all, one of the best resorts we've ever stayed at. Restaurants had very reasonably priced foods. Discounts on different nights for skiing, tubing, and activities like poker (free) and trivia (free) with prizes.

Room Tip: Request Woodstone Meadows or the Summit, we heard bad reviews about the hotels, eagle trace, casa de...
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank BengalCatMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed February 10, 2014 via mobile

My husband and I travel a good bit and wanted to check this resort out because we heard a lot about it. Took over an hour to check in and our room had a dirty tissue on the floor. I've never in all my years been in such cheaply thrown together hotel. The carpet was even that outdoor carpet, when somebody walked you could hear everything!!! All resturants were closed but one and it was terrible for the price. The entire time we were there all they did was push time shares on us.. SAVE YOUR MONEY!!!!

  • Stayed November 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank meganstair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these McGaheysville hotels

Waynesboro, Pennsylvania, United States
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed February 9, 2014 via mobile

We brought our grandchildren for a three day water park stay. Waterpark is nice but needs more chairs. Watcher price of 1/4 full price is nice. Lodging was fine but causal restaurant and breakfast options were lacking. Time share sale pressure was annoying.

  • Stayed January 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank TravelMonster17268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Massanutten Resort

Property: Massanutten Resort
Address: 1822 Resort Drive, McGaheysville, VA 22840-2241
Location: United States > Virginia > McGaheysville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in McGaheysville
Price Range (Based on Average Rates): $$
Number of rooms: 2000
Official Description (provided by the hotel):
A breathtaking property, Massanutten Resort features 6000 acres of mountain fun at its very best. Unique in both its size, variety of amenities, and outstanding condo and hotel accommodations, Massanutten has secured its spot as one of the premier all-seasons resort destinations on the East Coast. This is truly your one-stop shop for a great family vacation! ... more   less 
Also Known As:
Massanutten Hotel Mcgaheysville
Massanutten Hotel Harrisonburg
Massanutten Harrisonburg

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