My family was offered two free nights as long as we attended the time share seminar. We arrived at the resort at about 9:00 pm and began the worst get away we have ever had. We get our room key and head to our room. When we arrived to our building it smelled terrible, a mixture of maple syrup and athletes foot but we thought maybe there was a lot of people that had left that night and they had not gotten around to cleaning the building. Once we arrived to our room and got settled in we could hear the people next door talking, we didn’t think much of it but it kept getting louder and more vulgar, we have a 3 year old that does not need to hear what they were saying. We called to the front desk and asked if they could call the room and ask them to quiet down. At that time, 9:45 pm, we were told quiet hours weren’t until til 10 and there wasnt anything they could do. So we waited the 15 minutes and then called back, because the room next to us still hadn’t quieted down. At that time they said they could change our room and move us to another building and security would bring us our keys. We waited for 45 minutes so once again I called back and was told security was tied up and if it was that important I could come back to the office and get a new key. While I was driving to get the new key, I drove by 2 buildings that had multiple security guards just sitting around. That was the end of night one.
The next day we decided we would take my daughter to go sledding, we are in the military and she was born in California and has never seen snow, before we go get the “tour” of the resort and talk about a time share. We had to be transferred to 3 different people before we were told that the slopes were not free and would cost us. I don’t remember how much it was but I do remember it was very expensive and because there was a time limit that you could be there we were not able to go sledding before the time share meeting.
Once we arrived at the time share meeting we started to look at the facility and the first thing we saw was a women smoking on the deck then she puts her cigarette butt out on the deck! We thought this maybe someone visiting the resort and didn’t know better until we took a closer look and saw hundreds, yes hundreds of butts on the ground and just as many burn marks on the deck. Once inside we were told the tour would only take an hour and half. We were told that we had to ride in the salesman vehicle, they even had a car seat for my daughter, I later realized why they did this. At about the 2 hour mark we told our sales man that we needed to get back and wrap this up and he kept telling us that he “had” to show us certain spots because they have check points at these spots they have someone makings sure they are going to them. We never saw any of these people. So finally it was 3 hours by the time we got back to the place we started. At this time my wife and I were extremely angry and my daughter was the same. We told the sales man were not interested in the time share and just wanted to leave, we told him how we were disgusted with the cigarette’s and butts. We explained to him why would we want to invest in a time share at this resort when they don’t even take care of their buildings and do something as simple as picking up butts or washing the deck. He then brought someone else to come talk to us, the women didn’t even listen to what we had to say and shoved us off to the last lady who you get your gift from.
So if you remember the lady I mentioned at the beginning of the tour who we thought was a guest smoking on the deck and the put it out on the wood, well she was the last manager that we saw before we left! We told her our concerns and she assured us that she NEVER smoked on the deck and would never put a cigarette butt out on the wood and she would address the issue to her supervisor. When we were leaving, sitting in our car just long enough to get my daughter strapped in her car seat, we see her walk out on the deck again and start smoking! The worst part wasn’t the fact they didn’t clean the trash or butts but that all the smoke the EMPLOYEES were blowing into the center were they are trying to sell you the time share! My wife has server asthma an notified the sales man no one is to be smoking within 50ft of a door.
After we left the tour my family was so angry we didn’t want to do anything else but we chose to go to the water park which more expensive than the sledding. The next day we left and decided to stop at the local diner, the Thunderbird (amazing food), as we were finishing up a couple came up and asked if we had just left the resort they said they were in the getting the tour the same time we finishing our and heard how upset we were. They had a similar experience but while they were with their sales man in his vehicle he thought it would be appropriate to play David Allen Coe, the racist songs, because they were from West Virginia and had a southern accent. This place was unbelievable and I DO NOT recommend anyone go to this “resort.”
- Official Description (provided by the hotel):
- A breathtaking property, Massanutten Resort features 6000 acres of mountain fun at its very best. Unique in both its size, variety of amenities, and outstanding condo and hotel accommodations, Massanutten has secured its spot as one of the premier all-seasons resort destinations on the East Coast. This is truly your one-stop shop for a great family vacation! ... more less
- Also Known As:
- Massanutten Hotel Mcgaheysville
- Massanutten Hotel Harrisonburg
- Massanutten Harrisonburg