First, we stayed at Hotel 5 so we can't say that all of the properties at the resort are the same way.
We reserved two adjoining rooms through the Massanutten resort reservation system (telephone reservations) - one room with a King bed and sofa bed, the other with two double beds and a rollaway bed.
Check-in has to be done through the Woodstone Meadows building, which is about 3 miles from the hotel. As the area near the building was undergoing road construction, it was tricky to find it. Then the hotel guests are lower priority than the condo/timeshare guests as there was one person working the hotel line and half a dozen working the condo/timeshare line (same desk area).
After check-in comes the hard part of trying to find the right hotel building, as the buildings are spread throughout the resort. As all of the hotel buildings look identical at night,it was difficult to find Hotel 5 (next to the conference center).
We did receive adjoining rooms, but the door adjoining the two we could not get to stay open.
Now the truly disgusting part - arriving in the room we discovered a large blood stain on the King bed. Calling the front desk (Woodstone Meadows) they indicated they couldn't get us a new room but "would take this problem into conference." One hour later and a new bedspread and sheets arrived, but we were told we had to make the bed ourselves. The bed was very uncomfortable and our guests in the adjoining room told us the rollaway bed was more comfortable than the double beds.
There was no place to eat breakfast anywhere nearby so we were on our own to find a place in town.
The blood stain just proved that their maid service is lacking (who knows what problems were not noticeable?) and the comfort of the room was subpar. There appear to be far better hotels minutes away from the resort.
- Official Description (provided by the hotel):
- A breathtaking property, Massanutten Resort features 6000 acres of mountain fun at its very best. Unique in both its size, variety of amenities, and outstanding condo and hotel accommodations, Massanutten has secured its spot as one of the premier all-seasons resort destinations on the East Coast. This is truly your one-stop shop for a great family vacation! ... more less
- Also Known As:
- Massanutten Hotel Mcgaheysville
- Massanutten Hotel Harrisonburg
- Massanutten Harrisonburg