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“Need a lesson in customer service” 2 of 5 bubbles
Review of Super 8 Chiswell/Max Meadows Area

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Super 8 Chiswell/Max Meadows Area
Ranked #2 of 3 Hotels in Max Meadows
Salem, OH
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Need a lesson in customer service”
2 of 5 bubbles Reviewed December 4, 2012

We have stayed here before, but won't again. We booked ahead online and paid the extra amount for a King room, but when we got there an hour later, we were assigned a lesser room. I went right back to the front desk, and the young clerk said "All the Kings have been sold out." So, I simply said I wanted to pay the lesser rate since I didn't get the value I paid for. He claimed he couldn't - I immediately called Super 8, they said he could - he still wouldn't. The clerk said they lose money on internet bookings, I said he was lucky he had the internet avenue, or nobody would even stop at this hotel! After 3 calls to Super 8 customer service, the Patel Manager "wakes up" long enough (30 sec.) to run thru a discount on our credit card - after 2 hours of aggravation. In these situations, you have to watch for the scam. They tell you the better rooms are sold out and give you a lesser room, so that they can sell the premium rooms to the late night walk-ins that will pay any price just to lay their heads down. The Patel Manager said the next morning the King rooms had been under repair - yeah right - and why didn't they say that when we were going back and forth for 2 hours?!

Room Tip: First floor rooms have outside doors (with gaps) close to parking and sound and exhaust from vehicle...
See more room tips
  • Stayed November 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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167 reviews from our community

Traveler rating
    33
    53
    45
    17
    19
See reviews for
68
41
23
19
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
BARBERTON
1 review
4 of 5 bubbles Reviewed October 29, 2012

Hotel was clean, needs clocks they do not work. We have stayed here before and the clocks have never worked. The beds are clean, bug free, I always check. Breakfast is adequate for the price of the hotel. I am looking for a clean place to sleep at a good price. I am not interested in the HAMPTON INN and paying for the great decor.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Super 8

Helpful?
Thank JULIAP721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed July 8, 2012

My husband and I were travelling back from NY to GA and needed a place to crash for the night. The room door had a gap under it enough for any roach to come in. I fell asleep at 11pm and was awakened by some idiot yapping through the wall. Fell asleep again at 1am and the drunks started hollaring on the balcony in front of our door. I called the front desk and the girl said she'd "try to find their room and ask them to be quiet" I called back and said they are hanging out hollaring outside the door and may not even have a room. She rudely told me she would deal with it and they disappeared seconds later. I think she did nothing and they just happened to take off. We learned our lesson from this place. If you travel, travel classy or stay home. Leave these holes for the trash

  • Stayed July 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Sarah_S55324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Chiswell/Max Meadows Area

Property: Super 8 Chiswell/Max Meadows Area
Address: 194 Fort Chiswell Rd, Max Meadows, VA 24360-3080
Phone Number:
Location: United States > Virginia > Max Meadows
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Max Meadows
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Chiswell/Max Meadows Area 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Super 8 Max Meadows
Super Eight Max Meadows
Max Meadows Super Eight
Max Meadows Super 8

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