Day 2 in Martinsville...tired...frustrated...hungry. After my first nights stay in the area this was a breath of fresh air. Taylor was amazing. I thought this kind of customer service was dead. She was polite, patient, and understanding. She gave me an awesome rate for my room and a complimentary box of cloths detergant. She checked the weather forecast for me day by day then to the hour being I was not from the area and a storm was passing through. I simply asked was it going to storm tomorrow also, she went an extra step.
The following morning the general manager Scott offered his assistance carrying my luggage to my car. He held friendly conversation and welcomed me back anytime for a stay.
Jose checked me out with a warm and friendly smile and referenced the continental breakfast.
My room was clean, modern, and felt secure. Residing in what is considered a tourist area day to day this facility delivered on my expectations of what they should have to offer and the customer service surpassed my expectations. Job well done Comfort Inn Team!
- Official Description (provided by the hotel):
- The Comfort Inn Martinsville is nestled in the hills of the Blue Ridge Mountains! As a newly renovated hotel, we offer fresh made to order waffles, a private business center, 37 inch flat screens in all guestrooms and an onsite guest laundry. Enjoy our seasonal outdoor pool and be sure to see Guest Services for a listing of entertainment in the city! ... more less
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- Also Known As:
- Holiday Inn Martinsville
- Martinsville Holiday Inn