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“misleading and inexpensive”
2 of 5 bubbles Review of Deluxe Inn

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Deluxe Inn
Ranked #5 of 6 Hotels in Martinsville
Ridgeway, Virginia, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“misleading and inexpensive”
2 of 5 bubbles Reviewed December 26, 2012

For $40 a night you get a nice bed...that's it. This is my second stay at this facility although the first visit was really brief but I can surely say that I will NOT be returning. For starters I had made reservations through priceline.com and when I spoke to the staff about it somehow it went through bookings.com and I was charged more. I had made reservations for a room with fridge and microwave...I got neither.Once I finished the transaction the lady asked if I needed a microwave? I stared at her puzzled as I assumed that the room was to already have one. I told her yes, thinking that maybe some rooms are with and some without, but a gentleman then proclaimed that he "would bring it to me"? I had to chuckle but told him not to worry about it for I found it ridiculous that the room did not have a microwave standard as per my reservation. Alas I took my chances and upon entering the room I was met with the bare essentials, a t.v., bed, and coffee table, again no microwave in sight and not even the promised fridge. However I thought to myself "this is what $40 gets you" and proceeded to watch t.v. The outside banner boasts that it has HBO but we had only 11 or so channels the best of which was A&E. There was not even an alarm clock and you couldn't shower for long because the water didn't drain fast enough and built up turning into a bath in a matter of minutes. Our room was never met with housekeeping and thus had a lack of towels to which I went to the main office to ask for more but no one was at the front desk and the door was locked, albeit this was around 10 o clock so I'll give them that. The area was a little sketchy, I honestly believe I saw a drug deal go down. This place I could only recommend to those who need a single night stay, 2 at the most but don't expect much just the bare essentials. You could say "you get what you pay for" but there's no excuse for its lack of standards. If this is how new management is handling things I would hate to have seen who ran it before.

Room Tip: bring a portable DVD player if you wish watch something and your own microwave apparently
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank batfanatic12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deluxeinnmartinsvill, Manager at Deluxe Inn, responded to this review, January 2, 2013
Hi !

I am sorry that I couldn't mak your stay pleasant, We are working on TV channels and it will resolve ASAP. Your two day reservation cost was $75.98 and with 7% tax we charged you $81.30, so I request you to recount your charge with 7% tax. We live on this property with my two little kids, We don't rent the room who create trouble and disturbance to other customer. We have no tolerance policy for drug use on the property. If it is possible please contact me so I can clear your doubts about charges.

Thank You !
Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 bubbles
  • Location
    2.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Martinsville, Virginia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 11, 2012

This property has received some pretty bad reviews on Trip Advisor in the past, but I just wanted to let everyone know that it has been purchased by a new owner and is undergoing lots of positive changes.

The new navy blue sign with the new name, Deluxe Inn, is the first thing you'll see and the new owner has done a great job of cleaning up the property and making the lobby a nice place to relax in. He is performing thorough cleanings of each room and upgrading the televisions and amenities in each room as funds are available so please visit Kevin soon and give this property a try.

With nightly rates under $40, this is a nice place for cost conscious travelers to stay. Families traveling with children should know that the hotel is within walking distance of a very nice skating rink.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MHCTourism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Deluxe Inn, responded to this review, July 12, 2012
Thank you for all your support and guidance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Deluxe Inn

Property: Deluxe Inn
Address: 1985 Virginia Ave, Martinsville, VA 24112-8388 (Formerly Best Lodge)
Location: United States > Virginia > Henry County > Martinsville
Amenities:
Hotel Style:
Ranked #5 of 6 Hotels in Martinsville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Deluxe Inn 2*
Number of rooms: 47
Official Description (provided by the hotel):
The Deluxe Inn is approximately 50 miles from Roanoke, VA, 29 Miles from Danville, VA, and 47 Miles from Greensboro, NC, The Hotel is especially convenient to Martinsville Speedway, the Blue Ridge Mountains and many state parks and recreational areas. ... more   less 
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