First of all, let me just say that I have never written a review for any establishment. But, our experience was so bad I owe it to the world to share..
After a long day of presenting at a conference, my wife and I returned to our hotel, changed out of our dress clothes, threw on my favorite ball cap, and went on an incredible drive through the Blue Ridge Parkway. On our way back, it hit us that we were really hungry. My wife had found this spot via her Gluten Free app because she is gluten intolerant. We decided to check out Main St. Eatery because it was downtown and we are the sort that we like to check out the downtown dining scene when we travel for work. We went in and were greeted by a pretentiously rude woman. I was keenly aware that we just walked into an establish that didn't favor late twenty somethings. We were told there was only room at the bar, me assuming this was a reservations only sort of place which is absolutely understandable, only later to see a Facebook post from the evening before encouraging people to just come in without a reservation.
We obliged. We were hungry, so I could deal with a little pretentious behavior. Although, I didn't expect it from a restaurant with "Eatery" in the title and located in the small, nearly desolate, downtown Lynchburg.
We sat at the bar and began to explore the menu, which looked great, and I ordered their Oktoberfest beer on draft. By this point, the only redeeming quality of the restaurant was the bartender. He was courteous and helpful in explaining the menu options available.
Due to my wife being gluten intolerant we are required to ask specifically about certain menu items to ensure that they don't include any flour or other ingredients that possess gluten. When the bartender asked the pretentious woman we first encountered if a certain sauce was gluten free, she replied that it only had flour and water, so yes it was gluten-free. Now, I don't want to insult the readers intelligence, but flour most certainly does include gluten. I would expect a good restaurant would ensure their staff would understand the possible health risks if someone consumed gluten. Some of those risks include inducing asthma attacks. By this point I was pretty upset because we have seen restaurants go out of their way to make sure my wife's food is prepared in a safe manner. She often feels bad for asking people to do so, but she knows she has to.
After we began to felt discouraged about our dining choice, the bartender was told by the same pretentious woman to ask me to remove my hat. I know they are striving for a quality atmosphere, but humiliating your guest that is about to spend their money on your food is not the best way to go about it. I have been in many restaurants that require reservations and attract a certain class, but I have never been treated this way in any restaurant in my entire life.
Fed up, I paid for my beer and left. I truly do wish I could have tried their food, but I can say with absolute certainty that I will never walk through their door again. Additionally, I will be sure to share this experience with everyone we know and on other review sites. There are other options in Lynchburg and you can be sure next time I am in town I will avoid this place at all costs.
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