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“Wonderful experience!”

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Fairfield Inn & Suites Lynchburg Liberty University
Ranked #8 of 23 Hotels in Lynchburg
Certificate of Excellence
Athens
1 review
“Wonderful experience!”
4 of 5 bubbles Reviewed July 27, 2013

I had to spend the night for one night at this hotel to defend my dissertation the next morning. Everyone was more than accommodating with my needs. They helped me to print something off the night before (they had meeting rooms and computers/printers for you to use). They found me a bowl and spoon so that I could eat my meal that i had brought. There was fresh lemon water in the lobby, fresh fruit, etc. The hotel was quiet and lovely... The bed slept great and I was refreshed and ready to go the next morning! I successfully defended, in part thanks to them!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Shana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian K, Director of Sales at Fairfield Inn & Suites Lynchburg Liberty University, responded to this review, August 1, 2013
Thank you for sharing your WONDERFUL EXPERIENCE here at the Wingate Lynchburg! With our location on the campus of Liberty University, we have a large number of students that stay with us. We try to have everything that students need to be successful… and the “extra touches” such as the 24 hour Business Center, Fresh Fruit and Lemon Water really do come in handy. Glad we could play a small part in helping you successfully defend your dissertation. Congratulation!
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1,145 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
Concord, North Carolina
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed July 27, 2013

We spent the night of July 18, 2013. The hotel was beautiful and the rooms were great as well as the breakfast the next morning. However, my cousin and his wife were in 219 I believe. Around 2:00-3:00 AM they saw sparks, archs and small flames coming out of wall sockets in their room. They called the front desk and was told the maintenance man didn't come in until 7:00 AM and they would send him up then. Naturally, these two did not get back to sleep. We all had to be up by 6:00 AM to leave as a group. We are shocked that any hotel, let alone a Wingate, would respond to something of this serious nature and not care about the welfare of their hotel guests. Nothing was done to compensate them for the fear and uneasiness they felt nor the lack of sleep due to worry. We are not sure we would stay at this hotel again.

Room Tip: If you are staying in this hotel and you have any problems with seeing sparks or flames coming from...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian K, Director of Sales at Fairfield Inn & Suites Lynchburg Liberty University, responded to this review, August 1, 2013
Thank you for letting us know about the problem… this is the first time that I can recall anything like this happening. Typically, our Maintenance Staff is here from 7:00 am in the morning to 11:00 pm at night. As soon as our Maintenance Supervisor arrived he contacted a certified electrician who came in and replaced the outlets. In hindsight, we should have offered to move your friends to another room. Thanks again for letting us know… we will follow-up with a note to your friends.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lynchburg
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 27, 2013

Called front desk to request room, transferred to somewhere else. Booked room with instructions, checked in early to see if the room was correct...NOT!!! Enjoyed room and pool. Got charged $150.00 extra for confetti on floor after Front Desk said "NO PROBLEM". Talked with housekeeping and they said "NO Problem". I would have cleaned up any mess had I known there would be a "Problem". Left name and number 4 times to discuss matter. Called 1-800 for help. Waited for GM to call, now the 1-800 people want me to contact GM?? Lame customer service (after the stay). Have stayed there before and have always enjoyed the view,hospitality, and pool. It's what has happened since that I will never stay there again!! Very disappointed by the Operations Manager and GM. Been three weeks and issue not resolved, well played customer service....well played.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Edward C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian K, Director of Sales at Fairfield Inn & Suites Lynchburg Liberty University, responded to this review, August 8, 2013
I don’t think any of the staff members that you spoke with realized the “unbelievable amount” of confetti that was found in your room. When your Housekeeper opened the door she was absolutely shocked. She notified the Manager on Duty who immediately contacted you by phone to let you know about the problem. Your room was in such bad condition that it had to be completely pulled off-market. It took 2 days to clean this room because many of the pieces had to be picked up by hand.
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1 review
5 of 5 bubbles Reviewed July 27, 2013 via mobile

The hotel is very clean, rooms spacious and beds comfy. Wifi was reliable. Very close to LU and the staff was amazing. Bring snacks, very few available in vending machine. The pool, hot tub and exercise area were very clean and secure. We will definately return!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bridgethuyck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian K, Director of Sales at Fairfield Inn & Suites Lynchburg Liberty University, responded to this review, August 1, 2013
We look forward to having you return to the Wingate Lynchburg… glad you found the rooms to be clean, spacious and comfy! Thank you for your suggestion too. As part of our remodeling which will begin this Fall, we will be adding a Market to offer more options for food and snacks!
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Dumfries
1 review
2 of 5 bubbles Reviewed July 26, 2013

For $100.00 a night, and close to a major University (Liberty) I was expecting a more modern and mouth dropping room. The bathroom tiles are old and need replacing and the ceiling had water damage. Additionally, there were spots on the floor and my daughter thought it was blood, however, it turned out to be old dried up nail polish.

Usually, I would've complained and ask to be moved but we were only staying one night so I didn't make a fuss.

However, the continental breakfast was awesome and the welcome from the desk clerk was warm.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank W. W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian K, Director of Sales at Fairfield Inn & Suites Lynchburg Liberty University, responded to this review, July 27, 2013
On behalf of our staff we would like to apologize for the condition of the room. We encourage our guests to let us know if there is a problem so we can fix it immediately. A major remodeling is being planned for all guest rooms (including bathrooms) is scheduled to begin within the next 2 months. Our Maintenance Chief and Housekeeping Manager will inspect this room and make sure these problems are corrected.
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Rocky Mount
1 review
4 of 5 bubbles Reviewed July 23, 2013

The hotel was very clean and nice with a beautiful view. Slept very well as mattress and pillows were good. Staff friendly. However I have one complaint. Upon check in when we arrived at 4: 30pm our rooms were not ready and it took close to an hour before complete. Also one of the elevators was out of service. If the delay in checkin had not happened would have been completely satisfied.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian K, Director of Sales at Fairfield Inn & Suites Lynchburg Liberty University, responded to this review, July 27, 2013
Glad you enjoyed your stay… our goal is to have all rooms ready for check-in by 4:00 pm and we thank you for understanding. On busy weekends this can sometime be difficult due to some rooms having a late check-out. We appreciate your patience and promise to do a better job next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Lynchburg Liberty University

Property: Fairfield Inn & Suites Lynchburg Liberty University
Address: 3777 Candlers Mountain Rd, Lynchburg, VA 24502-2227 (Formerly Wingate by Wyndham Lynchburg/Liberty University)
Phone Number:
Location: United States > Virginia > Lynchburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Lynchburg
#8 Family Hotel in Lynchburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairfield Inn & Suites Lynchburg Liberty University 3*
Number of rooms: 129
Official Description (provided by the hotel):
No other hotel in Lynchburg offers a better location! Travel with confidence by checking into Fairfield Inn & Suites by Marriott®, a hotel with outstanding service to make all of your travels easy and comfortable - at an exceptional value. We are always ready to welcome you with amenities like thoughtfully designed guest rooms and suites that allow you to work and relax, free Wi-Fi throughout the hotel to stay connected during your stay, and fitness facilities that include a pool and exercise room. You'll find it easy to settle into our vibrant lobby, with spaces to gather, relax and work. Jump-start your day with our free breakfast, now with more hot choices like scrambled eggs, sausage and oatmeal, plus favorites including fresh fruit and yogurt. You'll always find the courteous service you deserve, plus all the little things you expect from Fairfield Inn & Suites to help you get it done when you travel. Complimentary Shuttle Service to/from Lynchburg Regional Airport and Kemper Street Train Station. ... more   less 
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Also Known As:
Wingate By Wyndham - Lynchburg Hotel Lynchburg
Lynchburg Wyndham
Wingate Lynchburg

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