The HGI in Lynchburg is a big modern place, clean and comfortable with -- important, this time of year -- good air-conditioning. Internet worked well too. And, the staff situation to which my headline refers is a downstairs issue; the housekeepers and others working our floor were unfailingly friendly and efficient.
When we checked in at about 4:15 on a Saturday, however, we were told our room was not ready. After a time the young fellow at the front desk did find a room that had been cleaned and set up for new occupants; whether the room cleaning process was lagging, or the front desk didn't know which rooms were and weren't ready, I can't say, but my money would be on the latter. (As evidence: the clerk kept telling us they had no rooms with king-sized beds, when in fact our booking was for two queen-size beds and had been on the books for weeks.)
The next morning the front desk was in the hands of two women, one of them (an apparently self-absorbed staffer named Sarah) who seemed much more interested in conversing with her colleague (who really was trying to get on with her job) than in dealing with the Great Traveling Public (i.e., us...). At one point I approached the desk with a question -- no other guests were there at that point -- and Sarah continued her chitchat and wanderings behind the desk at some length, despite the fact that we'd made eye contact, until finally her colleague reminded her that somebody had a question. My question: could I have a full-sized luggage trolley; her answer: no, they didn't have any, even though my wife had seen one the day before and the guy who checked us in said he thought one could be had. Not long after, my wife approached the desk with a question of her own (having not heard, at that point, of my difficulties in communicating with Planet Sarah) and drew a similar lack of interest (i.e., she got out four words of her question, only to have Sarah turn away and continue with the chatter).
Not long after that, my wife checked into the prospects for breakfast, for which we had a voucher, and was struck by the restaurant staff's lack of interest in clearing off a table and seating additional guests (this was well before the end of breakfast service). We went elsewhere.
Now, none of these episodes fall into the category of major crises, and if we should find ourselves in Lynchburg again (we chose it because it made a good place to stop after visiting Appomattox Courthouse) I suspect we'll end up at the HGI. Dealing with these hiccups would take no more than some improved communication and somewhat more vigilant supervision and training. The hotel is nice enough that whoever is in charge should see such changes as a worthwhile investment for the longer term...
- Official Description (provided by the hotel):
- Less than one mile from the Lynchburg Regional Airport and adjacent to Liberty University, the Hilton Garden Inn Lynchburg hotel is the perfect place to stay while visiting VA. Enjoy a sound night’s sleep in a Garden Sleep System bed, a cooked-to-order meal from the Great American Grill, free wi-fi and more. Take a quick dip in the pool or stick to your exercise regime at the fitness center. Need a snack? Forget a bath product? Visit the onsite 24-hour Pavilion Pantry to grab what you need. ... more less
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- Also Known As:
- Hilton Garden Inn Lynchburg Hotel Lynchburg