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“Way overpriced.” 2 of 5 bubbles
Review of Country Inn & Suites By Carlson, Lexington

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Country Inn & Suites By Carlson, Lexington
Ranked #8 of 16 Hotels in Lexington
Toronto, Canada
Level Contributor
159 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Way overpriced.”
2 of 5 bubbles Reviewed May 16, 2014 via mobile

Of the many Country Inn & Suites we have visited this was the only one at which we felt we were being gouged. Our room #202 was no different than any other we have had at this chain but the price was way out of line. The staff were friendly and efficient and our "running on" toilet was repaired quickly. The breakfast was very disappointing in both variety and quantity. The room was very quiet and the bed and pillows were up to standard as was the free WiFi. We will not be returning as there are many other name brand hotels nearby.

Stayed May 2014, traveled as a couple
Helpful?
Thank DWGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_lxva, General Manager at Country Inn & Suites By Carlson, Lexington, responded to this review, May 18, 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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258 reviews from our community

Traveler rating
    76
    82
    55
    27
    18
See reviews for
128
54
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22
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
West Lafayette, Indiana
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed May 13, 2014

Sadly, a bit threadbare and very plain four walls and a bathroom. We just stopped for the night while driving on I-64 and thought that Country Inn and Suites would be OK. YUCK. Carpet needs cleaning, a/c is chugging along and making a lot of noise, and damp cold air is coming out. Not pleasant. Bathroom is similarly bare necessities. Receptionist was pleasant, but doesn't make up for such an unattractive room. And the "room darkening drapes" don't pull closed. ;-{

Room Tip: good luck...can't offer anything positive
See more room tips
  • Stayed May 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mickey8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_lxva, General Manager at Country Inn & Suites By Carlson, Lexington, responded to this review, May 16, 2014
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. We will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Lexington hotels

Connecticut
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed May 10, 2014

the lady at the front desk when i checked in was informative and pleasant. My room had a bedroom and separate living room area. The room was clean and both tv's worked fine and the bed was comfy. There is a fridge in the room which is useful. Right next door is a 7-11 and subway which was handy. The free breakfast was pretty good but I only used it one morning. A few negatives but not total deal breakers. The shower head was really lame and should be upgraded. There were a few dead bugs in the window track (inside) but they didn't look like anything too bad. The biggest downside is the wi-fi. It's slow and goes in and out. Plus it keeps logging you off so each time you go to use it you have to go thru the "accept the terms" page. Very annoying. I visit this area twice a year and this was the first visit to this hotel. I would stay here again.

Room Tip: Book a "suite" on the top floor. only a little bit more but worth the upgrade
See more room tips
  • Stayed May 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Fins13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
60 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed May 4, 2014

I stayed at the Country Inn in Lexington one evening while traveling for work. The front desk staff were friendly, and I was pleasantly surprised by the cleanliness of the room and bathroom. The workout facilities far exceeded my expectations given that the hotel is probably frequented by people making a stop on a road trip rather than business travelers.

The biggest downsides were that the internet connection was spotty and kept cutting out. I also discovered a bit of mold above our shower that I unhappily noticed after I showered.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank oenophile0109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hopton
Level Contributor
78 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed May 1, 2014

We stopped at this hotel while driving home from Tennessee to New York. We had just stayed at two other Country Inns and Suites in the last week and this one did not measure up to the other two in Tennessee. The room and furniture was dated and the bed was not very comfortable. The included breakfast was really bad and we couldn't eat it. We would not stay here again.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank JM P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nags Head, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed November 19, 2013

The hotel has definite housekeeping issues!! The bathroom wasn't very clean when we arrived. I just assumed that would be remedied the next day...boy was I wrong!! The housekeeping staff never cleaned our room at all the next day!! Even after stalking the outside of room. We left the room around 9:30 when we returned at noon for a quick change, the bed had not been made and it was evident that housekeeping had not come into the room. I called the front desk. When arrived back around 9pm...the room had still not been cleaned and I was told by the front desk that "housekeeping had already left" when I called at noon. It was evident that she didn't care!! There were no apologies. The next morning, housekeeping was knocking on the door at 8:30 a.m totally disregarding the DO NOT DISTURB sign!! The front desk is rude and doesn't seem to care about their customers. We WILL NOT stay in this hotel again!! I should have checked trip advisor...seems we weren't the only customers with a bad experience!!

  • Stayed November 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank 405JENW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_lxva, General Manager at Country Inn & Suites By Carlson, Lexington, responded to this review, November 22, 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
187 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed November 12, 2013

We stayed there for a wedding and it is in a pretty area. Overall, we had no complaints. The room was clean, service was friendly, and breakfast was okay. I'm not a huge fan of the chain personally, but there isn't a particular reason for this more than taste.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank leahkc17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Lexington

Property: Country Inn & Suites By Carlson, Lexington
Address: 875 N Lee Hwy, Lexington, VA 24450-3725
Phone Number:
Location: United States > Virginia > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 16 Hotels in Lexington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Lexington 3*
Number of rooms: 65
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Lexington Hotel Lexington
Country Inn And Suites By Carlson, Lexington
Country Inn Lexington
Lexington Country Inn

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