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“Disappointing”

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Country Inn & Suites By Carlson, Lexington
Ranked #8 of 16 Hotels in Lexington
Allendale, New Jersey
Level Contributor
285 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
“Disappointing”
Reviewed December 10, 2007

We stayed here for one night at the end of a long road trip. We were just coming from a superb Country Inn & Suites in Asheville, NC and so were disappointed by the apathetic staff and dirty room. The common areas were nice, the breakfast was good, so it wasn't horrible, just not what we'd expected from the chain. Black grime and hair in the bathtub, dust on the TV consoles, food crumbs under the sofa when we opened up the sleeper bed. Yuck. And the door was not hanging on its hinges properly, leaving a 1 inch gap between it and the frame. No extra bedding for the sleeper sofa and the front desk was incredulous that it was not in the drawer it was supposed to be in. Had I known, I would have driven a bit further to the next large town (Wincester?) because it looked like there were lots of new hotels there to choose from.

  • Stayed November 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Theresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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302 reviews from our community

Traveler rating
    89
    94
    70
    29
    20
See reviews for
149
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
New Jersey
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 26, 2007

This is a very good location, as the hotel is within walking distance to restaurants and some shopping. We only spent one night, as it provided a place to rest on our way to TN.
The Natural Bridge attractions were only minutes away and we recomend that area if you have never been there.

Stayed August 2007
Helpful?
1 Thank SparticusNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocket City, Alabama
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2007

Family of 4 stayed during May. Beds were comfortable. Safe setting. Fitness room ok. Pool a little dirty. The air in the room stunk. Black oil marks in the tub, cleaned before letting the kids get in the shower. Expected more for the money. We'll stay in one of the newer hotels next time.

  • Liked — Comfortable Beds
  • Disliked — Stinky Air
  • Stayed May 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank FamilyOf44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mays Landing, NJ
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 29, 2007

We stayed at the Country Inn and Suites, Lexington on our way to and then from North Carolina. Both times we found the hotel to be clean and the staff was pleasant and could not have been more accomodating.
The free continental breakfast was a great way to start the day. I can't think of one negative thing to say about this property and will
certainly consider staying there again if the opportunity presents itself.

  • Liked — The continental breakfast
  • Disliked — nothing
  • Stayed April 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NJTraveler60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 21, 2007

Don't stay here! They cancelled our jacuzzi suite room on our wedding night b/c we were not there by check in time. When we arrived they were incredibly rude and unapologetic (even with a crying bride!) we ended up having to find a different hotel in the middle of the night. I could go on and on, but bottom line -- please don't support this hotel -- it was the worst customer service I have ever seen.

  • Stayed June 2006, traveled as a couple
    • Value
    • Check in / front desk
Helpful?
1 Thank Pug345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lexington hotels

Mt. Airy
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 30, 2006

We arrived at Country Inn & Suites on 12/29/06 for a two night weekend, taking advantage of the superdeal rate on their website of $64.00 per night. Very friendly housekeeping staff. We had little contact with the front desk other than check in and that experience was fine. We were pleasantly surprised at the cleanliness, spaciousness, and comfort for the price that we paid. Our room was non-smoking with two queen beds and had a refridgerator. This hotel seemed to be the closest one of the reasonably priced hotels to VMI and Washington & Lee. The continental breakfast was what you would expect with the addition of biscuits and sausage which were quite tasty. The fitness room had a treadmill and one other piece of equipment and the business center had one computer. For the price, a good place to stay. We would definitely stay here again.

Helpful?
Thank mtairymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 13, 2006

My wife and I stayed here on 2/16/06 heading south on I-81 and on 3/10/06 heading north. With a coupon from Virginia/West Virginia Travel Coupons, the room cost $49.99 each time. The rooms and bathrooms were clean, large and well-lit. Too often rooms are poorly lit at bedside for comfortable reading, but not here. The mattress was firm and very comfortable and the heating/ventilation was effective and quiet. The staff were courteous, efficient and helpful. Access to the internet was free from inside the room and was wireless. Breakfast was the typical free continental breakfast, but they didn't run out of anything, the coffee was better than average and the breakfast room was clean and well-organized. We stayed here on our return trip too so you know we were very satisfied.

Helpful?
5 Thank persianlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Lexington

Property: Country Inn & Suites By Carlson, Lexington
Address: 875 N Lee Hwy, Lexington, VA 24450-3725
Phone Number:
Location: United States > Virginia > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 16 Hotels in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Lexington 3*
Number of rooms: 65
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Lexington Hotel Lexington
Country Inn And Suites By Carlson, Lexington
Country Inn Lexington
Lexington Country Inn

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