This was our second time staying at the Howard Johnson - Lexington. Accommodations the first time (in July) were reasonable for the money so there wasn't hesitation booking our second trip. Unfortunately, when we returned home after our stay in August there was an unexpected surprise. My husband and I began itching and discovered bites all over. After a thorough examination we found live bugs on our body! A family member in the medical field confirmed what we thought....bedbugs. After pulling them all off we took pictures of them and even recorded the little critters scurring around on a paper plate. I immediately called the hotel to report our findings to the manager on duty. It was later in the evening so the GM was not there. I left a message for him to call me as soon as possible. He returned my call 2 days later and left a message saying they were going to have the professionals inspect the room. The inspector called me directly to advise that the room was fully inspected and he found nothing. I politely disagreed as he discredited anything I said. I called back to request a formal report/letter with their findings and had to leave a voicemail. I have received nothing. I called the hotel to speak with the GM and he was conveniently not available so I left a message for him to call. Well, that was 4 days ago and still no return call. So much for customer service. I suppose since the "expert" didn't find anything 2 days after I reported the incident, the GM wrote us off. You could not pay me to stay at this hotel again. The cheap price of the room is not worth the bugs we brought back.
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- Also Known As:
- Howard Johnson Hotel Lexington
- Howard Johnson Lexington
- Lexington Howard Johnson