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“Great front desk service and breakfast” 3 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
Ranked #11 of 16 Hotels in Lexington
Matthews, North Carolina
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great front desk service and breakfast”
3 of 5 stars Reviewed April 10, 2014

Full disclosure, I was traveling with family that paid for the hotel using Choice points. We were visiting family in the area and they needed a hotel they could use with their points, so I can't really speak for the value of the hotel, but the rate listed was $79.99 at the time we went. That seems to fit about right.
The hotel sits right off the interstate and seems to be a decent place to one to stop if they are traveling or moving. We talked to a lot of folks at breakfast that were moving either from the North, or moving up from the South. Most seemed to be happy with their choice of hotel.
The property is very old and really needs an update. I had a toddler with me and wish I could have taken him to the indoor pool, but it really didn't seem all that nice. We also had an issue that on the second day with our chamber maid. She asked us if we wanted more towels, and we said yes; however, when we returned at night, the new towels were there - with the old, and the room hadn't been cleaned at all. The beds hadn't even been made. However, we didn't mention this to the front desk in the morning because the front desk staff was so nice to my toddler. They sort of entertained him while I ate. These were some of the nicest people I've had the pleasure of having as hosts that I even feel bad to mention the problem with our room not being turned over. Also, speaking of the room, with having the need to charge cell phones and tablets these days, there were very few electrical outlets to be found. Especially by the bed nearest the door. I had to use the outlet near the HVAC unit.
Otherwise, this was a good hotel to stay in. I would probably choose this hotel again on a return trip, although I would prefer more outlets in the room and a better pool area for kids.

Room Tip: Bring an extension cord or charging hub if you have multiple devices to charge.
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Ecuagringo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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123 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Manitowoc, Wisconsin
Level Contributor
72 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed March 23, 2014

We used this hotel for a stop over on our way to virginia beach. It was about 4 miles off the highway but this was ok as it was clean and well kept. The staff was friendly and helpful to us and the beds were very nice and comfortable.

Room Tip: They are queen beds in the double rooms
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central Florida, Florida
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed February 3, 2014

This was our last night on the road, and the hotel is located just off the Interstate. It was clean and the beds were comfortable. We were traveling with a pet, and all the rooms were only accessible through the lobby and interior hallways. This is not a complaint for us, but may be problematic for other travelers with dogs that have problems with stairs or elevators. There were two restaurants at this interchange, but most were at the previous exit, just a few miles away.

Room Tip: If you are traveling with a dog, all of the room access is through the lobby and interior hallways...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JRPATTE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JULIAN
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed January 6, 2014 via mobile

Before I could utter a single word the desk clerk turned me away. Said that no one from housekeeping had shown up to work in two days and there were no rooms to rent. He said try Howard Johnson on the hill next door, the one with horrid reviews!!

Stayed January 2014, traveled on business
Helpful?
Thank KEVIN N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lexington hotels

Elizabeth City, North Carolina
1 review
1 of 5 stars Reviewed October 19, 2013

room was full of bugs, called front desk, they said they would send someone up to vacuum them up, 1 hour later they show up, bugs everywhere, went to front desk to see what else they would or could do,,,,, I was told " to deal with it or leave" ,,when we checked in and before unloading car we went to indoor pool to look around , hall to pool had stron mold smell we should have left then,,,, walmart few miles down road , go buy a tent and sllep on side of road you will be happier

Room Tip: ask to stay in cleaning supply room , at least you will have something to clean with before you lay...
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  • Stayed October 2013, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank juniors78camaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed October 16, 2013

We stayed at the Lexington VA Quality Inn while visiting realitives and really enjoyed it. All employees made our stay very pleasant, especially Paul Gandmj. The housekeepers were also wonderful. They have a great breakfast every morning also. It is definitely a Quality place to stay and they aim to please. We look forward to staying there again. Paul also suggested some great restaurants.

Room Tip: We called the 800 number to reserve our room as we needed a handicapped room. It was very nice, quie...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Betty A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
1 of 5 stars Reviewed October 13, 2013

There is no Quality in this hotel. It had bugs, mold in the bathtub, rugs not vaccumed. When I complained to the asst manager, she just said it was a maintenance problem and asked me if I wanted to write the manager a note.

I will not ever stay in a quality inn again

I am only giving it a 1 because the system would not all zeros

  • Stayed October 2013, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 2814 N Lee Hwy, Lexington, VA 24450-3132
Phone Number:
Location: United States > Virginia > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 16 Hotels in Lexington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 80
Reservation Options:
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Also Known As:
Quality Inn And Suites
Quality Hotel Lexington
Americas Best Value Inn Lexington

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