Near the end of December 2005, I tried to book a room at the Colonial Inn for mid June 2006. The gentleman on the phone said that they did not have their calendar available for that far out, but said to call back in about a week and they would be able to take the reservation. Before getting off the phone, I left a name, the specific room I was interested in, and a phone number. About a week and a half later I called back and requested the date. The gentleman remembered my earlier call and said to hold while he checked the date. When he returned to the phone I was told all ten rooms were sold out. Shocked, I said ok and hung up the phone. This room was for my wedding night and my fiancee was highly disappointed. She decided to call back and inform them what poor business they were running. She explained the situation to the gentleman who answered and he said he would check into all ten rooms being booked. After several hours and no returned phone call, she call again and was given an empty appology for the mishap. Apparently a wedding party had booked all ten rooms. My request was not honored even though The Colonial Inn asked me to call back once they could get their books in order. Customer service is obviously not a priority for the Colonial Inn.
- Official Description (provided by the hotel):
- Serving historic Leesburg, Virginia, for over 40 years, the Leesburg Colonial Inn features 10 nicely-appointed rooms - each with a comfortable bed, private bath, antique furnishings, cable TV, and free Wi-Fi access. All rooms are smoking free, select rooms include fireplaces, and there is an onsite laundry facility. The room price includes a free, made-to-order breakfast for up to two travelers at our adjoining restaurant, Georgetown Cafe and Bakery. Guests may enjoy appetizers, soups, sandwiches, or full entrees at the nearby Kings Court Tavern and Wine Bar which features live music on most evenings. For those seeking a leisurely meal in a colonial setting, please visit our historic Old Town Grill located a few doors down on the same street - this restaurant is large enough to host rehearsal dinners, wedding receptions or family reunion meals. Also, the Inn is next door to Rouge Spa & Boutique which offers personalized facials, massage and body treatments. The Inn is perfectly situated for visitors to Leesburg or the greater Washington, D.C area, including Civil War buffs, hikers and bikers, wine connoisseurs, horse enthusiasts, golfers, and business travelers. ... more less
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