We arrived as part of NYE package and were refused access to the "party" where tickets were required. We were told they were "sold out". Manager of Pub was so unprofessional and unempathetic as was the front desk staff who would not issue tickets as part of the package. Several other couples experienced the same thing and promptly checked out. Turns out it was not sold out and they could have easily issued tickets as at around 11:15 they were offering discounted tickets to try to fill the place up. Not trying that again!
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