I had been here previously and had a great experience, and therefore gave them a glowing review on Trip Advisor, so we went back this week for my birthday. The dining room upstairs was full, so we sat at the bar area, which was fine. I was first brought the wrong dinner, which happens, so I patiently waited for my dinner. No apology from the staff, but they did offer to take my husband's dinner back to keep it warm until mine came - we declined since we were hungry and there was no reason for him to wait. It wasn't a big deal, mix-ups happen.
Then, about halfway through my dinner, I find a good-sized piece of thick plastic wrapping, like from the cap to a bottle. (by good-sized, I mean about three inches long.) Clearly, I am now done eating. When the waitress comes back, I point it out but nicely saying that I understand these things happen, but this was in my food. She simply said "ok, okay" and took the plate. I was more upset by her complete indifference than by the plastic.
Others asked me if I asked to speak with the manager - I did not, we just wanted to leave at that point. It was an overall disappointing experience. I would expect much more from a lesser place, so I certianly expect much, much more from a place at this price point. We live in the area, so I may give them another chance in the future, but not anytime soon. I definitely have a bad taste in my mouth.
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