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“Homewood Staff Needs Refresher in Customer Service”

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Homewood Suites by Hilton Leesburg
Ranked #3 of 7 Hotels in Leesburg
Certificate of Excellence
Leesburg, United States
1 review
“Homewood Staff Needs Refresher in Customer Service”
Reviewed October 1, 2013

Booked large block of rooms for my daughter's wedding. Staff was unable to properly reserve 10 of the reservations - which I had made in person - when they tried to fix the error, they compounded it and were very rude to me and my family members. Guess you can be rude when the hotel is full. Not a good experience! Will not go back!!!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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411 reviews from our community

Traveler rating
    276
    87
    29
    9
    10
See reviews for
163
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Any
English first
Chesterfield, United Kingdom
Level 6 Contributor
698 reviews
180 hotel reviews
common_n_hotel_reviews_1bd8 317 helpful votes
Reviewed October 1, 2013

Stayed en route to Dulles. Booked in by Jason, who was helpful and friendly and gave us a good deal. Suites are very clean, spacious and well equipped. Monday to Thursday nights they provide free drinks and snacks - bonus!! The breakfast was good too. Minor gripe that there was no bath - but the walk-in shower is enormous. Great stay for our final night in the US

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jandlUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 30, 2013

My husband and I stayed at this hotel in Leesburg and found it more than adequate. It was clean, quiet and had a great location. The staff was friendly and helpful. This is the first time we have stayed at Homewood Suites and look forward to future visits.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vicki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
Reviewed September 30, 2013

Great place to stay for business, vacation or wedding location. Location is great for touring, historical and outdoor activities - hiking - Application Trail, golf, cycling on W & OD Trail. Civil War history, and shopping. Facilities are more than what you would need when away from home.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Len W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belper, Derbyshire
Level 6 Contributor
208 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
Reviewed September 25, 2013 via mobile

Arrived here on last day of a road trip. The suites are behind the Hampton and we would have been pleased to stay at either. The manager, Jason, was a friendly 'can do' sort of guy and we negotiated a great deal to stay here. The suites are excellent, comfortable and have everthing you will need. The hotel also provide a free evening dinner with drink's (yes beer and wine too) The meal is not a huge feast but an adequate and tasty meal. Only 14 miles from Dulles Airport, this is an ideal place to stay and you can catch the sights of Leesburgh prior to heading over there. There is also a shuttle to the airport.

Stayed September 2013, traveled as a couple
Helpful?
Thank 2eastwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago, United States
Level 1 Contributor
3 reviews
Reviewed September 20, 2013

Lovely new hotel in the heart of wine / horse country. Clean, comfy, spacious suites - complimentary breakfast, plenty of parking. This property was the anchor for a family wedding. Gift bags were in our rooms when we arrived, hotel staff and GM were very helpful. Breakfast was nothing special - nicely displayed, clean and well attended to by the staff and GM.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge, United States
1 review
Reviewed September 18, 2013

Staff was friendly - we had to get up early for a race and the staff opened the kitchen the night before and got us milk, blueberries, and bananas for us to keep in our room for the morning. The room was clean, close to shopping and food. Lobby was clean.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Michelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Leesburg

Property: Homewood Suites by Hilton Leesburg
Address: 115 Fort Evans Rd NE, Leesburg, VA 20176-4420
Phone Number:
Location: United States > Virginia > Loudoun County > Leesburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Leesburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Leesburg 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Leesburg Hotel Leesburg

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