I would love to say really really good things about this place because it has real potential; but it did fall short. The saving grace was my husband had a GREAT time golfing.
My room smelled like smoke when I arrived. They kindly and quickly changed my room-no harm, no foul. I needed them to remove the down bedding-they addressed this quickly. It all fell down with the spa experience. The changing room was really nice and stocked with nice amenities. The massage was average-not great, not the worst. The plus was they had eucalyptus oil to help with my congestion. The staff in the quiet room was friendly. However, there were old cups scattered about-the room should be monitored regularly for cleanliness. They used plastic cups which was surprising considering how upscale the spa appeared to be-use glass. Better for the environment and more economical. And they had a fireplace but it was "broken"?!? The room was chilly and the fireplace would have really added to the ambiance. The final kick was with the bill-outrageous considering a 50 minutes couples massage was included in my package. I should have been paying only for an upgrade to 75 minutes and a gratuity. The tag was so high I lost my post massage glow. Fast forward to the next day-when I checked out, I found out my bill had not been credited correctly. My friends who joined me experienced the same problem--between our two rooms we were charged over $1200 for 2-75 minute couples massages. It took 30 minutes on site and a phone call to rectify the mess.
We next went to On the Potomac for dinner. Raun the bartender greeted us warmly and helped us all choose a wine for the evening. Then the wheels fell off the bus. The restaurant was not busy. The waiter took his time greeting us. It took 20 minutes for him to take our drink order. 30 minutes for bread. 45 minutes for appetizers and over an hour for our main course. This was enough time for the guests to leave from the table behind us, it was reset, another group came, and surprise, their food came practically the same time as ours. We ordered lobster tails and were informed they were out, and we'd received lobster claws instead. We weren't served that, we were given what looked to be a half a lobster tail a piece. We informed the manager of the slowness and of the lobster, he offers to give us the "tails" for free. But the slowness continued, the food was cold, and then we were charged for food we never received. At that point my husband was livid. He pulled aside the manager again and he took care of the bill for us. We were so disgusted we turned down the free dessert offer and went to our room. It was so late in the evening at that point we couldn't even do anything else.
The next day I went to the clubhouse and order a martini and truffle fries. The fries never came. I'd understand if the place were busy, but it wasn't. There were only four of us sitting there at the bar. Come on, really?!?
So when you put all those things together you see why it was just okay. The golfing was great. I really enjoyed the buffet breakfast. Like I said, Raun gave impeccable service. And Kristen at the front desk did a great job cleaning up the spa's mess with the bill. But it was an anniversary present that my girlfriend and I were giving to our husbands and it just turned out to be real hassle. Too bad really, this place has a lot of potential.
- Official Description (provided by the hotel):
- Lansdowne Resort and Spa, A Destination Hotel is the ultimate sanctuary of sophistication and renewal, inspired by the "good life" of Virginia Wine Country. The resort features three world class golf courses, a destination spa, recreation and four restaurants. A refreshing getaway from Washington, D.C., the resort's beautiful natural setting in Leesburg, Virginia, sprawls 476 acres along the Potomac River. ... more less
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- Also Known As:
- Lansdowne Hotel Leesburg
- Lansdowne Resort Leesburg
- Lansdowne Resort Va