I waited a week to write this review because I wanted to make sure I could tell it without emotion. We came to the Northen Neck to celebrate my husbands birthday- I'd planned a day of golf, followed by a relaxing stay with dinner at the Kilmarnock Inn with our best friends, who were also going to stay at the Inn. We arrived around 4 PM to check in and to confirm our dinner reservations (we had phoned the 6:45 reservation in earlier that day). The staff was very friendly, but couldn't find our reservation. This should have told us that they weren't very organized, but we gave them the benefit of the doubt. They apologized and said that apparently someone had neglected to write it down but they could accommodate us, We were given the tour and taken to our cottage room, which was comfortable and clean. They even called someone to pick up firewood upon request for the outdoor fire pit.
We had time to relax in the gathering room and watch football on the big screen TV before retreating to our room to get ready for dinner- we were very satisfied with the lodging and enjoyed socializing with other guests.
Here's where it all went downhill- we arrived for dinner and we ordered four cocktails. One arrived correct, and the second was wrong. The other two were not delivered, so they were ordered again.
First course: we ordered two crab soups and our friends ordered one salad (which they were told was large enough to split). We were served one crab soup (which was cold and had to be returned) and two salads (with feta, instead of removing it as requested), We finally got the two hot soups delivered and they were good. Our friends removed the feta and ate their salads.
Next came the entrees: one salmon (asked for vegetables and no risotto) three steaks (one med rare, two med well). The steaks were served incorrectly, so we traded plates and moved forward.
Keep in mind, we'd ordered another round of drinks which were also delivered incorrectly( jack and ginger instead of coke) and then were delivered a different bourbon than requested. We were told they were out of the call brand requested- I'll never know what we were actually served...both husbands know their bourbons, and this was nothing they'd ever tasted ( or want to repeat).
The salmon was bland and raw in the center, risotto was served instead of vegetables. By this point, we were looking for the hidden camera and for someone to come out and say this had been a bad joke. No luck- wait staff just seemed totally unorganized and clueless. Nice enough, but without direction. The manager stayed by the bar and never entered the dining room or asked how the service was going.
The highlight of the evening was the homemade ice cream- which was delicious.
I would highly recommend eating elsewhere when you stay at the Inn. Don't put yourselves through the frustration. This clearly fell way below our expectations- such a shame because it's got great potential.
- Official Description (provided by the hotel):
- Opening in June of 2008! Celebrating our Presidential Heritage. Classic Bed and Breakfast with outside cottages sorrounding a 100 year old pecan tree with beautiful fountain. Right in the heart of downtown Kilmarnock, an easy walk to restauarants, shopping and more! ... more less
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- Also Known As:
- Kilmarnock Hotel Kilmarnock