We had a disappointing start to our stay at Keswick...after a friendly greeting by the doorman things went down hill. We stood in the lobby and the young lady at the desk never greeted us until we spoke first. We said that we were a bit early (3:30) for a 4:00 check-in. She said our room was not ready (understandable) gave us a preregistration card and took our phone number to call when the room was ready. Never said here is a map of the property, or volunteered any information whatsoever. In fact, she only responded with short answers to direct questions. So we left the property to visit a nearby winery and to await the call .... 5:00 received a message. Not a great start.
The room was lovely,as was the grounds, the rest of the staff was friendly during the days we stayed. When we returned the room keys upon departure, we were very pleased with the cheerful demeanor and helpful attitude of another young lady -- better ending, unfortunately the start left us with a sour note.
- Official Description (provided by the hotel):
- Discover Keswick Hall, a grand Italianate villa surrounded by a breathtaking 600 acre estate. Nestled in the rolling hills of Virginia's hunt country, bordering Charlottesville and the magnificent Blue Ridge Mountains, is a location best described by Mr Thomas Jefferson as "The Eden of the United States." With 48 unique and elegantly appointed guest rooms, relaxing spacious lounging areas with wood burning fireplaces, expansive terraces sharing unparalleled views, an abundance of sporting activities available, award-winning cuisine; makes this luxurious and inviting mansion truly the ultimate home away from home! ... more less
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- Also Known As:
- Keswick Hall Hotel Keswick
- Hall At Monticello Charlottesville Keswick